Quick Facts About Pepito Silverio
Pepito Silverio Salon, based on the comments provided, has both strengths and weaknesses. In terms of strengths, it is worth noting that some customers have had positive experiences with Pepito and his staff. They praise the salon's color and cut services, professionalism, and helpfulness of the staff. The salon is also conveniently located, making it easily accessible for some customers. Additionally, many customers mention feeling beautiful and excited after receiving treatments at the salon, indicating a positive impact on their self-esteem.
However, there are also several weaknesses that should be considered. The most significant weakness pointed out by multiple reviewers is the poor customer service experienced at the salon. One customer recounts an incident where they had an appointment but were disregarded by the owner, who was busy with another client. This lack of attention and disregard for the appointment time shows a lack of respect for customers' time and a failure to provide timely service. Another reviewer mentions that the owner unapologetically made them wait an additional 10 minutes, further showcasing the salon's disregard for customer satisfaction. Several comments highlight the owner's ignorance of New Zealand's customer service standards, suggesting that the overall customer service experience may not align with expectations.
Another weakness mentioned by a reviewer relates to the cutting skills of the owner. They expressed dissatisfaction with their haircut, stating that one side was longer than the other. Additionally, the reviewer was disappointed that they were not shown the back of their hair with a mirror. This lack of attention to detail and failure to provide a complete cut demonstrates a lack of professionalism and attention to customer requests.
While some positive comments mention the salon's friendly atmosphere and a feeling of being at home, it is important to consider the overall customer service experience described by other reviewers. These positive aspects may not outweigh the negative experiences shared, particularly the instances of poor customer service and subpar haircuts.
Based on the comments, a major strength of Pepito Silverio Salon appears to be its color and cut services, with some customers having great experiences. However, the weaknesses mainly revolve around the poor customer service exhibited by the owner, including not respecting appointment times and failing to give proper attention to customers during their visits. This lack of professionalism can be a considerable drawback for potential customers.
In conclusion, while Pepito Silverio Salon has some positive aspects, such as favorable color and cut services and friendly staff, its weaknesses, particularly the subpar customer service and failure to meet customer expectations in terms of attention to detail, may outweigh these strengths. It is important for potential customers to weigh these factors carefully when considering whether to visit the salon.
Best TL Reviews
Pathetic customer service. We had an appointment at 5 pm with the owner, he was busy with other guy. From there he moves to other client, completely ignoring us like as we didn't existed. At 5.30 pm, when we ran out of our patience he unapologetically say we will have to wait another 10 minutes. Didn't felt he knows New Zealand standard of customer service. Pathetic. Avoid if possible. We walked away, and he didn't had an appologistic feeling. Hair Master hair dresser near by is 100 times better.
It's a nice 24hrs laundry self service... Just a 10 mins walk at my place
Pepito is the best color and cut ,best service, his staff so helpful a great experience, highly recommended,
I highly recommend Pepito. Very professional. I like the hairstyle suggestions.
Not recommended. I showed the photo of the cut that I wanted and The owner didn’t cut it properly. One side is longer than the other side. Never showed me the back of my hair with a mirror too. Not coming back to this place again
Very fine Friendly decent people, all stuff with high costumer service, u gonna feel you home from their nice natural hospitality.. So you gonna leave Pepito Silverio Salon magically change by revealing ur beauty and potentials hiding inside you, Their skills realy woks by makes you rejuvinated and Flourishing IN and OUT.
I always feel beautiful after few hours of amazing pampering hair treatment from Pepito's salon
Pepito is fantastic!! Always meets my expectations and stepping out of his salon with a brand new look and much excitement ☺️
Pepito Silverio Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 10:00 AM - 07:00 PM |
|---|---|
| Monday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Sunday | 10:30 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Tuesday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
How to go there
Location
Places
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