Ultralux Salon and Spa

+1 615-617-3984

Murfreesboro, TN 37127 United States of America

Open Today: -

Quick Facts About Ultralux Salon and Spa

Ultralux Salon and Spa has received mixed reviews from customers, with both positive and negative comments highlighting different aspects of the salon. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.

Starting with the strengths, one recurring theme is the quality of the nail artists. Angie Diamond Dior is specifically praised as being the best nail technician with excellent work. This indicates that the salon has skilled professionals who can deliver great results. Another positive aspect mentioned is the friendly staff, creating a welcoming and comfortable atmosphere for customers. This can contribute to an overall positive experience and build trust between the salon and its clients.

The location of Ultralux is also mentioned as a strength by one customer, emphasizing its convenience. This can attract more customers who value easy accessibility and can contribute to customer satisfaction.

The commenter who praises Diane highlights her attention to detail, kindness, and availability for appointments. This demonstrates the salon's commitment to providing personalized and customer-centric service. Furthermore, the positive comments on the citrus pedicure suggest that the salon provides a variety of high-quality treatments and spa services.

Moving on to the weaknesses of Ultralux, several negative reviews focus on the poor service and subpar experiences. One customer specifically mentions a decline in the quality of service over time, indicating a potential inconsistency in the salon's standards. This could be a weakness as it reflects a lack of consistency in delivering a positive experience for customers.

Other weaknesses mentioned include a lack of skill or roughness from male service providers. In addition, the commenter complains about the high prices for the services received, suggesting a disconnect between the quality of service provided and the cost. This can deter potential customers and lead to dissatisfaction among those who do choose to try the salon.

Another criticism is the overpricing and rude service received by a customer's daughter, which highlights a lack of transparency in pricing and a negative customer experience. Poor service quality such as rushing, lack of attention to detail, and insufficient time dedicated to the treatment are also mentioned in one review. This indicates a weakness in the salon's ability to provide satisfactory service consistently.

In conclusion, Ultralux Salon and Spa has several strengths, including skilled professionals, friendly staff, and convenient location. However, weaknesses such as inconsistent service quality, lack of transparency in pricing, and poor customer experiences have been reported. It is important for the salon to address these weaknesses in order to improve customer satisfaction and retention.

Best TL Reviews

An awe-mazing place to go to get your nails done..Ask for Angie Diamond Dior..and she will get you right. Awe-mazing nail tech..you'll not be disappointed with her work. I'm definitely partial..????

Others might be good but she is the best hands down.

This place used to do a great job, however my latest experiences have been horrible, so I will never return. I had acrylic nails done Wednesday, and the same evening the nail felt like it would pop off, and by Sunday the nail was separating. I noticed the guy doing it put on the most minimal amount of nail glue and on the very tip of my nail to the point that it didn’t even stay on as he was gluing the others on. I’m also a licensed cosmetologist, so I know how nails are supposed to be done. I also had a pedicure, and I asked if the guy knew how to do nail art. He said yes, but proceeded to do a struggle flower on my toe. Cost me a total of 153 and so not worth it. Worst experience and terrible service. I won’t be returning.

Edit: Also I paid for gel polish and it was chipped the very next day ugh… Cannot express how overpriced the service is for the value. My advice go to Serenity nails on Thompson. You get better service, the nails last longer and you get the quality you pay for.

I have been going to Ultralux off and on since they opened… the location is very convenient for me. In the service Industry it’s not uncommon to have a good experience with one service from provider in a bad experience with another service provider. That’s how I feel about ultra luxe. All of the males that I have had work on me are rough, they rush and do a terrible job…. Every time I’ve got a female I’ve been pretty pleased! A few really good ones are Fiona, Linh(Lynn), Kim,

and I’ve just recently started seeing Diane! I ABSOLUTELY LOVE Diane! She really takes her time, and pays attention to detail! That’s exactly what Im looking for in a nail tech! She’s so kind and accommodating, and getting an appointment with her is very simple! Im so glad I had a friend that recommended her! Also, the citrus pedicure is amazing! All photos are Diane’s work.

Friendly staff. I felt very good about my service and trusted them enough to even try new things. My skin felt great after my pedicure and massage, my nails and lashes had me feeling like THAT girl!

Most horrible rude service ever. Sent my daughter in there to get her toe nails painted and they charged her $45 just to paint her nails. Told her a pedicure was $30 and she did not even receive that. Only painted her

toenails then rudely dismissed her when she asked about the overpriced session.

They always do a great job on the girls nails. Even if Kala asks for a design, they are always ready to make suggestions if she doesn't have a specific design in mind.

Worst pedicure I have ever had. I sat for 20 minutes in a massage chair that didn't even work properly before anyone even came to do my pedicure. When she arrived she quickly trimmed the edges of my nails and put some paraffin on them and disappeared for 10 minutes while she did other treatments for more customers. She then came back and rushed my pedicure in about 8 minutes and then said I was done. I paid $40 including the tip and it was not worth it at all. My nails all had sharp edges and someone else had to correct her awful service. I will not be back!

Gorgeous atmosphere. So relaxing. Super nice staff. Stylist Chris Stacy did amazing job with my sister's hair and the nail artists are great. Especially liked the complimentary wine and the pedicure chairs. Elegant setting with affordable prices. Definitely worth every penny.