Quick Facts About Luxury Nails
Strengths:
1. Long-standing loyal customers: The salon has managed to retain a customer for 7 years, indicating their ability to provide an amazing experience to their clients consistently. This shows that they have built a strong customer base and have developed a good reputation over time.
2. Skillful basic mani/pedi: The salon is praised for their excellent job with basic manicures and pedicures. This indicates that they have trained and skilled technicians who can provide high-quality services in this area.
3. Friendly and polite staff: Multiple comments mention the staff's politeness and eagerness to fulfill the customers' needs. This demonstrates a positive customer service culture within the salon and creates a welcoming atmosphere for clients.
4. Ability to customize services: The salon received positive feedback for their technician, Tommy, who went above and beyond to create a custom color for a customer. This shows that the salon is flexible and willing to accommodate specific customer requests.
Weaknesses:
1. Inconsistent quality for eyebrow waxing: Some customers have had negative experiences with their eyebrow waxing services. They have been turned away multiple times or have received subpar service. This indicates a lack of consistency in this area and suggests that eyebrow waxing may not be their specialty.
2. Inconsistent nail designs: One customer had a negative experience with a nail design, mentioning that it was awful. This suggests that there may be inconsistency in the skills of the technicians when it comes to nail art and design.
3. Lack of professionalism and disrespect from the owner: Negative comments mention the owner's rude behavior and lack of basic customer service skills. This is concerning as the owner sets the tone for the salon and their conduct reflects on the business as a whole.
4. Unreliable and unorganized appointment system: Some customers have reported issues with appointments, including long wait times and being pushed off to other technicians. This can be frustrating for clients who have made the effort to schedule appointments and expect punctuality and professionalism.
To improve the strengths, Luxury Nails should continue focusing on providing excellent basic mani/pedi services and maintaining their friendly and polite staff. They should also continue their flexible approach by accommodating customer requests whenever possible.
To address the weaknesses, Luxury Nails should consider the following steps:
1. Improve consistency in eyebrow waxing by providing adequate training to all technicians in this area.
2. Ensure consistency in nail designs by training all technicians to deliver high-quality nail art.
3. Address the owner's unprofessional behavior and lack of customer service skills through training or, if necessary, managerial changes.
4. Strengthen their appointment system by implementing better organization and ensuring that all staff members adhere to scheduled appointments. This may involve implementing software or tools to manage appointments more efficiently.
By addressing these weaknesses and building on their strengths, Luxury Nails can create a more well-rounded and reputable salon that consistently provides high-quality services and a positive customer experience.
Best TL Reviews
I usually have an amazing experience at this nail salon. I have been going there for 7 years, for mani pedis, as well as waxing my eyebrows. The last two times i have come, i have been told i can't get my brows done for one reason or another. But today was the last straw. The lady who usually does their waxing, came up to me and told me that they would take care of me when the "bigger" chair they ordered came in. This was not ok to say to a paying customer, who had been going there for years. I will not be back, and will be letting my friends know as well.
They do a fantastic job with basic mani/pedi! I would give 5 stars but the one time I asked for a simple design and it was awful, I ended up just getting plain color after that. It may have been that he wasn’t the one usually doing the designs, because the display nails have beautiful lovely designs. Everything else is A+!
Had a wonderful experience at Luxury Nails. First visit but i will be a regular.
Tommy is the best! He did exactly what I wanted! They didn’t have a color that I wanted to go with the look I wanted so he made one for me! All he did was combine the dip colors! He is the best! Definitely get Tommy!
Great service. Best to make an appointment.
The gentleman who runs this salon is a very nice man. Unfortunately his wife is another story altogether. The first time I visited this establishment I had the owners wife put a full set of acrylics on. I also had a pedicure. I really was pleased. But when I tried to go back to get a fill the woman wasn't there and actually made me wait almost an hour before she got there for my set appointment time with her. Every other time after that she was either a no show or even went as far as pushing me off onto someone else. Its funny, when I go to the grocery store next door to this nail salon, she is always sitting up front with her legs and feet all over the chairs and her nose in some electronic device. Thats pretty much all she's good for and can remain doing so as far as my business and money are concerned. To add insult to injury, the second pedicure was a nightmare.The young woman who gave me this pedicure took all the skin from around every toe nail completely off. When she was finished my toes were a bloody mess. Worse pedicure to date. Do not go to this place, you could do a better job at home.
The owner is rude and lacks basic customer service skills. She acts as if she is doing us a favor in providing services. As a result, my mom, my daughter and I are no longer customers.
I had tried every nail salon in Effingham County before visiting Luxury Nails several years ago. I love it there! Always a pleasure to work with any of their staff. They are always very polite and eager to fill my needs!
Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
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