Quick Facts About Twenty One Nail Salon
The comments above provide valuable insights into the strengths and weaknesses of Twenty One Nail Salon. Analyzing these comments, we can identify several key points that highlight the salon's strengths and weaknesses.
Strengths:
1. Clean and well-maintained salon: One comment praises the cleanliness and neatness of the salon, indicating that the management keeps the premises in good condition.
2. Friendly and welcoming staff: The comment expresses gratitude towards specific staff members and portrays them as friendly and welcoming, emphasizing the positive customer service experience.
3. Talented nail technicians: Despite some negative experiences, several comments mention specific nail technicians who excelled at their job, suggesting that the salon has skilled staff members.
4. Longevity in business: One comment states that the individual has been going to Twenty One Nail Salon for 10 years, indicating that the salon has sustained its business over time.
Weaknesses:
1. Inconsistent quality: A recurring issue mentioned in the comments is the inconsistency in service quality. One person was satisfied initially but had a bad experience with a different nail technician later. Another customer received an unsatisfactory service from an inexperienced technician.
2. Communication and language barrier: A customer states that the nail technician couldn't understand them, which suggests a potential language barrier issue. This could lead to misunderstandings and unsatisfactory results for the customers.
3. Nail durability issues: Multiple comments mention problems with nails breaking or peeling soon after the service, indicating a lack of durability in the salon's nail treatments.
4. Poor customer service: Several comments express dissatisfaction with the customer service. One customer mentions the owner arguing and racial profiling, while another complains about a lack of apology or solution when faced with burnt fingers. Rude behavior and unprofessionalism can greatly impact the overall customer experience.
5. Inconsistent hours of operation: One comment states that the salon is often closed when the customer visits, indicating a lack of consistency in their hours of operation.
Based on these comments, it is evident that Twenty One Nail Salon has strengths in terms of cleanliness, certain staff members' skills, and some loyal customers. However, the salon faces several weaknesses, including inconsistent service quality, communication issues, durability problems with nail treatments, poor customer service, and inconsistencies in operating hours.
To improve these weaknesses and enhance the salon's reputation, management could consider taking the following steps:
1. Ensure consistency in service quality by providing proper training to all nail technicians and conducting regular quality checks.
2. Improve communication by hiring multilingual staff members or implementing language training programs for existing employees.
3. Address durability issues by using higher-quality products and ensuring proper application techniques.
4. Prioritize customer service and train staff members on proper etiquette, conflict resolution, and effective communication.
5. Establish consistent hours of operation and communicate them clearly to avoid inconveniencing customers.
6. Encourage a positive and welcoming environment by fostering a culture of respect and diversity within the salon.
By addressing these weaknesses and building on the salon's strengths, Twenty One Nail Salon has the potential to improve its overall reputation and attract more satisfied customers.
Best TL Reviews
The first time I went I was satisfied. The next time I got a different nail tech and she really messed up my nails. The nail tech could only do basic nails and she couldn’t understand me. A nail broke after a week. They won’t be getting my business ever again.
I love the sight of this place I call 2nd home ❤️Always clean neat, smell good , awesome customer service and most of all: Tammie, Tahoe, Mom????????❤️ the best family I ran into in a while. Very grateful for them and missing you ladies like ???? Crazy see y’all soon and stay safe ????????# team 21 nails#10 yrs # Tasha????
Worst Shop ever!!!!!! bad customer service I visit this location and she had her younger daughter do my nails which i had no problem. She did my nails wrong making the acrylic too thick the daughter said she was still learning. I did not like them so i told her i wanted them done right the owner which is the Mom got angry and said that i wasted her time and all i wanted was my money worth. She knew She was wrong but instead argued with me told me no she could not take it off and racial profiled me saying i always come complaining when that was my first time there. Being the sweet Black women i am i still paid for the services and she made me soak them myself. she never said sorry or anything
Hasn't been a week and my nails are peeling and I have the jel polish
Rude and unprofessional. She burnt my fingers with the nail grinder even after I repeatedly told her it hurt and the nails started coming off after two days.
I’ve been there several times and whenever I go they are never open
Ms Lancaster was AWESOME at Baden Branch today. Thank you
Walked into the location told to sign the guest book. Immediately after I seat down I was told I would have a 2-3 hour wait on a Saturday evening with 3 customer in the shop receiving service, 2 waiting on service & 4-6 employee
Twenty One Nail Salon Info
Amenities
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | Closed |
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