Top Nails

+1 334-514-0052

111 E Bridge St, Wetumpka, AL 36092 United States of America

Open Today: Closed

Quick Facts About Top Nails

Top Nails place has several strengths based on the comments provided. These strengths include a friendly staff, good color selections, willingness to accommodate walk-ins, and the ability to make customers feel put together. Let's explore these strengths further.

Firstly, the friendly staff is consistently praised in the comments. Customers appreciate the welcoming and pleasant environment created by the employees. This positive interaction with staff members adds to the overall experience and can make customers feel more comfortable and relaxed during their appointments.

Secondly, the availability of a wide range of color selections is another strength of Top Nails place. Customers appreciate having numerous options to choose from, allowing them to find the perfect shade for their nails. This variety can enhance the overall satisfaction and customization of the nail service.

Another strength mentioned is the salon's willingness to accommodate walk-in customers. For individuals who struggle with making appointments in advance, this flexibility can be highly valued. It shows that the salon tries to prioritize the needs of their customers and provides convenience to those who may have spontaneous or last-minute nail care needs.

Additionally, the ability to keep customers looking "put together" is highlighted as a strength. This suggests that the salon offers quality nail services that leave customers feeling satisfied with their appearance. The emphasis on helping customers maintain a polished and groomed look demonstrates the skill and expertise of the staff at Top Nails place.

However, there are also weaknesses that can be identified based on the comments provided. These weaknesses include inconsistent service quality, rushed and careless work, and unprofessional behavior. Let's delve into these weaknesses further.

One recurring complaint is inconsistent service quality. Some customers reported receiving excellent service, while others experienced disappointment. This inconsistency can be problematic for the salon's reputation, as it suggests a lack of reliability and reliability in delivering consistent results.

Furthermore, customers have expressed dissatisfaction with rushed and careless work. Some mentioned uneven acrylic nails and poorly done manicures or pedicures. This indicates a lack of attention to detail and a rushed approach, which can negatively impact the overall satisfaction of customers.

Another weakness highlighted in the comments is unprofessional behavior, specifically by an older male staff member. Customers reported instances of rudeness, temperamental behavior, and inappropriate reactions when a customer requests a fix for an incorrectly done nail. Such unprofessional conduct can create an uncomfortable and negative atmosphere for customers and may lead to a loss of business.

Additionally, one customer reported an issue with payment and customer service. The customer received a subpar pedicure and had her sandals damaged by the technician. The technician made rude remarks about the payment method, even though they were responsible for the unsatisfactory service. This negative experience with customer service suggests a lack of professionalism and adequate resolution of customer concerns.

In conclusion, Top Nails place has several strengths including a friendly staff, good color selections, accommodation for walk-ins, and the ability to keep customers looking "put together." However, weaknesses such as inconsistent service quality, rushed and careless work, and unprofessional behavior have also been identified based on the comments provided. By addressing these weaknesses, Top Nails place can improve the overall customer experience and enhance their reputation in the local area.

Best TL Reviews

Friendly staff. Good color selections. They always work me in because I am horrible at making appointments. They keep me looking "put together".

Went in as a walk in and had my 6 year old with me. I'm not from the area and they fit me right in. The gentleman was incredibly kind, patient and attentive to both my needs and keeping my littles attention. If in the area again I will definitely be coming back!

don’t recommend! they scrubbed my feet raw without using hardly any soap. my acrylic is so uneven you can see the dip in them, from afar. he was rushing & was not being gentle by any means. 0/10

Just not worth the time and money to get a mani/pedi. I could have done a better job at home and my gel manicure lasted only 4 days. Yep 4! This is 4 days I've done absolutely no housework, dishes, etc. and the gel is rolling, peeling etc. I knew when I was getting the gel manicure that it didn't seem to follow any of the same steps all of my past gel manicures at other businesses.

The pedi was quick, with out quality or attention to detail or my comfort. The polish was uneven, crooked and the whole experience was sadly a disappointment. Downtown Wetumpka has so much going for it, a top tier nail salon would do great business. I'm surprised this place is in business at all.

The older man there is very rude and temperamental. If you ask them to fix a nail that you see isn’t straight he will yell at you pitch a huge tantrum and storm out making someone else finish your nails. I’m not the only person who he’s done it to and it doesn’t matter how nicely you ask either he will always act this way. Such a shame too because I genuinely liked the way they did my nails every time except when he acted so unprofessional. Won’t be back.

Just came in for gel polish for toes and nails. The one who painted was very nice, but the rest are rude. I rarely get my nails done…..now I remember why!!

I’ve been to this salon several times. I’ve been unlucky to get the man in this salon twice now for a pedicure. He doesn’t do a good job, he’s sloppy and gets in a hurry. The first time he painted my toes along with my toe nails, I had to get it off myself when I got home. Yesterday was my 2nd and final time with him. He put my sandals on my feet before he painted my nails, didn’t use anything to protect my sandal and ended up getting nail polish on both my sandals, one worse than the other. He put some liquid on a cotton ball to get it off, but instead took the color off my sandal! I made the comment right before he put it on there that I hope that doesn’t mess up my sandal because I just bought these 4 days ago and this was the first time I’ve worn them. He asked me how much I paid for them, I said 15.00, he said he’d give me 15.00 to get a new pair. He didn’t separate my toes enough and one got messed up, but I was so aggravated at him I was not going to ask him to fix it. My daughter asked the nice young woman that did her pedicure if she would fix it for me and she said yes. She did, and even repainted the others as well. He comes over to me, while she’s redoing his mess, and tells me if I will pay, he can close out because they’re now closed. I handed my daughter my debit card, she handed it to him, he pointed to a sign on the wall that read ‘15.00 minimum for debit/credit card’, and asked ‘do you have cash, card is 15.00 minimum. I told him no, I was initially going to pay more than 10.00, but not now! I should not have been charged anything at all, he did a sloppy job that someone else had to fix, and he messed up my new sandas, and he was rude about having to use my card for only 10.00. This whole experience was bad business, and by the owner! I will never go to this place again! I hope everyone stops going and he goes out of business!

I love going to top nails and Nina always get me together right