Quick Facts About Nails & Co
Nails & Co seems to have both strengths and weaknesses based on the comments provided. We will discuss these strengths and weaknesses in detail below.
Starting with the strengths, the salon receives positive feedback for their pedicures. One customer mentioned that they do great pedicures and another customer stated that it is their go-to place for pedicures in the Cleveland area. The prices for pedicures are also mentioned as reasonable, starting at $35. This indicates that the salon offers quality pedicure services at a fair price point. Additionally, a specific nail technician, Johnny, receives recognition for his work and is described as top-notch, caring about the quality of his work.
Another strength mentioned is the professionalism of the staff. One customer states that they are always willing and able to squeeze them in, which suggests good customer service and flexibility. This is important as accommodating customers' needs and preferences is crucial for a successful salon.
Furthermore, the salon is described as clean and comfortable by one customer. Cleanliness is vital in a nail salon as customers expect a hygienic environment for their treatments. A clean and comfortable salon contributes to a positive overall experience and encourages customers to return.
Moving on to the weaknesses, several comments express dissatisfaction with the manicures provided by Nails & Co. One customer had a negative experience with a regular polish manicure, stating that the manicure was the worst ever and that it chipped within hours of leaving the salon. The customer also expressed frustration with the service received when they called to complain. This suggests that the salon might not handle customer complaints well or prioritize customer satisfaction.
Another customer had an inexperienced nail technician for their pedicure and described it as the worst ever. They also mentioned that the salon appeared to be dirty, which raises concerns about the overall cleanliness and hygiene standards of the establishment. Poor execution of services and a lack of cleanliness can significantly impact the reputation of a salon and deter customers from returning.
There were also complaints about rushed and messy manicures. One customer mentioned that the technician did not ask for their preferred shape and length, resulting in nails being cut too short. Another customer mentioned bubbles and messy edges in their gel polish. These comments suggest that the salon might lack attention to detail and proper technique during manicures.
Inconsistency in service is also mentioned, as one customer had a positive experience with a fill-in service while another customer expressed disappointment with their manicure. This indicates a lack of consistency in the quality of services being provided, which can result in customers having varying experiences at the salon.
Overall, Nails & Co has strengths in their pedicure services, professionalism, and cleanliness. However, the salon faces weaknesses in their manicure services, customer satisfaction, and consistency. Improvements in these areas will be crucial to enhance the overall reputation and success of Nails & Co.
Best TL Reviews
I'd give it zero stars, if I could. I asked for regular polish and was given the worst manicure ever. Sat to dry for 50 minutes at the table and they look like this less than 4 hours later. I called to complain and was told I have 3 days to get redone. I have to work and can only come on Tuesday. I was told that my money doesn't matter and that's my problem. I asked for the manager and was told he might call me back if he has time. She then said she was the manager and her name is Stacy. I don't belive her. They do great pedicures here. Stay away from the manicures and don't get regular polish! And she hung up on me twice.
I visited Nails & Co to receive a fill-in. Stacy did a wonderful job. She was nice and also very helpful in picking out my color for me. I will definitely be back there. I’ll give this place five stars!
I love this nail salon! It’s definitely my go to. They’re always willing and able to squeeze me in and they are very professional. Don was my nail technician and did an amazing job! He was extremely thorough, patient, and paid attention to detail for my pedicure. I will most definitely be back. Their prices for pedicures are also very reasonable, starting at $35 and up.
Just left, and I'm not happy. Had an inexperienced women give me a pedicure, the worst ever. never again. plus the place is dirty.
They really need to step it up otherwise its game over for this company.
Told another nail tech and she laughed and said "HAVE A NICE DAY"
A BUNCH OF AMATEURS
I've had better mani / pedi for else where. The toe nail trim is causing me to have 'hang nails ????'; the mani did not clean up my cuticles on my hands; felt like it was rush work; had spa manicure but no warm towels. No managing of either. Nail polish was good and has lasted. Great place for an update polishing!
My go to place for pedicures in the Cleveland area. Reasonable prices and Top notch nail techs who have been here for years - Johnny does an amazing job and cares about the work he does. Very clean and comfortable!
Guy did a great job on my nails and they were looking very bad. I am planning on going back to him.
Very messily done manicure. The lady that did my nails didn’t ask what shape or length I wanted and cut my nails down super short (not what I wanted or asked for). There are bubbles in my gel polish and the edges are messy. It’s just not worth what they’re charging for them. It was done messily and she seemed to rush through it. The bride in our group was very unhappy with her nails and has to get them redone. Very disappointed.
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Nails & Co Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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