Top Nails & Spa

+1 248-528-2216

3528 Rochester Rd, Troy, MI 48083 United States of America

Open Today: Closed

Quick Facts About Top Nails & Spa

Strengths:

1. Excellent customer service: The staff at Top Nails & Spa consistently receive praise for their polite and friendly service. They go above and beyond to make customers feel welcome and comfortable.

2. Attention to detail: Customers appreciate that the staff take the time to understand their preferences and provide personalized service. The manicurist, Nathan, in particular, is mentioned for his attentiveness to detail.

3. Skillful nail technicians: Several comments highlight the high quality of the nail services provided at Top Nails & Spa. Customers mention that their nails are done beautifully by skilled technicians, particularly mentioning Lisa and Nathan.

4. Personal connection: Top Nails & Spa has managed to create a welcoming environment where customers feel a personal connection with the staff. Customers mention feeling like they know the staff on a personal level, which adds to their positive experience.

5. Hospitable atmosphere: The atmosphere of the salon is noted as being welcoming and hospitable. Many customers express gratitude for the kindness and hospitality shown to them during their visit.

6. Willingness to accommodate preferences: The staff at Top Nails & Spa are willing to go the extra mile to meet customer preferences. They are gentle, mix polishes to provide desired colors, and ensure that customers receive what they like.

Weaknesses:

1. Inconsistent service quality: While most customers have positive experiences with Top Nails & Spa, there is one comment mentioning unevenly applied and poorly filed dip powder nails. This indicates potential inconsistencies in the quality of service provided.

2. Lack of durability: One customer mentions that their dip powder nails started to chip and come off after just two days. This suggests that the longevity and durability of the nail services may be a weakness.

3. Distance from location: One customer mentions that they live far away from Top Nails & Spa, which can be an inconvenience for them, especially with increasing gas prices. This could be a potential drawback for customers who prefer a salon closer to their location.

In conclusion, Top Nails & Spa receives high praise for its excellent customer service, attention to detail, skilled nail technicians, personal connection with customers, and hospitable atmosphere. However, there are some weaknesses that should be addressed, including inconsistencies in service quality, lack of durability in certain services, and the inconvenience of the salon's location for some customers. Overall, the strengths outweigh the weaknesses, but addressing these weaknesses could further enhance the overall customer experience at Top Nails & Spa.

Best TL Reviews

I love the service here! They are polite, friendly and consistently asked for my feedback on how they were doing my nails. They were also very gentle while filing my nails.

This was my first visit to top and spa nails and I really loved it. Nathan did a great job on my manicure and encouraged me to try something new. The staff were very kind and welcoming. He took time to explain my options and was very attentive to detail. Would highly recommend!

Came in on a whim. And I’m glad I did. They were so welcoming. I got seated right away and was treated with kindness. The most important part is that she did an amazing job on my nails!! I think I’ve found my new go too for my nails! Thank you!! I will spread the word!

I love going to Top Nails. I’ve been using top nails since last year. Lisa and Nathan are awesome. Nails are done beautifully. They are very personable. When I go in there I don’t feel like I’m a customer. I feel like I know them on personal level. Especially today I went in to get my dip powder removed to save the hassle to repair my nail. But Lisa repaired all of my nails and for free. She didn’t charge me a penny.

I would highly recommend this place.

Great job very gentle and willing to mix polish to give me what I like .

Thank you for your service and see you soon !

The lady is amazing. She was very hospitable and did an amazing pedicure! I highly recommend this place ????

I chose this Nail salon and spa from the internet. Although I live pretty far from it and with the gas prices going up, I will go the extra mile for an amazing service! Loved it and defiantly will be back

The pedicure was okay, the dip powder nails are terrible. Unevenly applied, not nicely filed and after two days a part already goes off! Disaster. the two stars are only for the Pedicure!