Platinum Kutz Barber Shop

+1 518-878-3394

898 Albany St, Schenectady, NY 12307 United States of America

Open Today: -

Quick Facts About Platinum Kutz Barber Shop

Platinum Kutz Barber Shop has received a mix of positive and negative comments, which provide insights into their strengths and weaknesses. In order to analyze these, we will examine the positive comments first.

Strengths: 1. Skillful barbers: The comments highlight the skills and professionalism of the barbers at Platinum Kutz. Customers praise their ability to deliver desired haircuts and styles, with specific mention of barbers such as Luis and Carlos. 2. Friendly and patient with kids: The barber shop is commended for its patience and friendliness towards children. This is important for parents seeking a comfortable and enjoyable experience for their young ones. 3. Affordable prices: Customers appreciate the reasonable prices offered by Platinum Kutz. This makes it accessible to a broader range of customers. 4. Convenient walk-ins: The barber shop's policy of accepting walk-ins makes it convenient for customers who prefer spontaneous visits without the need for appointments. 5. Extended working hours: The shop's opening hours until 8 pm provide flexibility for customers with busy schedules.

Now, let's address the weaknesses based on the negative comments:

Weaknesses: 1. Poor customer service: One customer had a negative experience where the barber did not acknowledge their presence and seemed disinterested in providing service. This indicates a lack of professionalism and customer focus. 2. Inattentive and disrespectful barber: Another negative comment describes an unprofessional and disrespectful barber who disregarded the customer's desired haircut and ultimately provided a poor result. This highlights the inconsistency in service quality. 3. Cash-only payment: While this wasn't explicitly mentioned as a complaint, one comment pointed out that the shop only accepts cash for payment. This may inconvenience customers who prefer other payment methods such as credit or debit cards.

In summary, Platinum Kutz Barber Shop has several strengths, including skillful barbers, affordable prices, a child-friendly atmosphere, walk-in availability, and extended working hours. However, the weaknesses identified in the negative comments revolve around poor customer service, inattentive and disrespectful barbers, and the limitations of cash-only payment. To improve their overall reputation and customer satisfaction, Platinum Kutz should focus on addressing these weaknesses, establishing better customer service protocols, ensuring all barbers maintain professionalism, and considering alternative payment options to accommodate a wider range of customers.

Best TL Reviews

Just got the works at the shop by the barber Luis and I must say I have nothing to complain about. Very friendly and easy going with what I asked as far as hair cut and what I was looking to get. The price was deff on point and I must say after 5 years looking for a barber because I’m picky I found mines. All experience will vary per person.

Quick, very good at their job and accepts walk-ins all day. Cash only though...

Best haircut/barbershop in Schenectady . Come get you're fresh cutz Mon-saturday until 8pm

Nice shop... and they did an awesome job on my hair. I will be back again for sure!!!

There are two barbers in this barbershop that have cut my hair and they both did superb jobs-here are their names: Luis (my main barber) and Carlos. Trust me, either one will hook-you-up in whichever style you desire. You won't regret entrusing these guys with your hair, they are pros.

They are great and very patient with kids. My 5 year old son goes here and gets his hair cut by Daniel. Great prices for cuts and styles. Excellent work and very professional. Dont think there is a better barber shop in the area

I would never go back to this barbershop even if its the last one in town. The customer service is horrible. I walked into the store yesterday morning and the barber had on headphones not one time did he acknowledge me or say hello. I sat in my seat for about a half hour to an hour while he just kept taking other people it was NO communication at all just horrible. I'm a manager at my store that was my worst experience. Who at a business? have and allow they workers to wear headphones while assisting customers.

Now I now why this barbershop had so many bad reviews and negative comments!! They don’t know how to cut hair they messed up my son hair. Omg terrible barber never gonna be back there!!!