Posh Nails & Spa

+1 813-409-2003

6126 Winthrop Town Centre Ave, Riverview, FL 33578 United States of America

Open Today: -

Quick Facts About Posh Nails & Spa

Posh Nails & Spa seems to have a mix of positive and negative comments. Let's start by analyzing the strengths of the place based on the comments.

Firstly, the new owners of Posh Nails & Spa are described as "absolutely wonderful" and "so sweet." This indicates that the owners are friendly and create a positive atmosphere for customers. Additionally, Jennifer, one of the technicians, is mentioned multiple times for her professionalism and personable nature. This suggests that the staff at Posh Nails & Spa values customer service and strives to provide a pleasant experience.

The salon is also praised for its range of services. Commenters mention receiving manicures, pedicures, dip powder nails, and various nail art designs. This indicates that Posh Nails & Spa offers a wide selection of services to meet different customer preferences. The fact that customers mention being satisfied with their nails every time suggests that the salon consistently delivers good quality work.

Another strength is the salon's cleanliness. One customer specifically mentions that the salon is clean, demonstrating that Posh Nails & Spa maintains a hygienic environment for its customers. A clean salon is important for customer comfort and safety, and it reflects positively on the overall professionalism of the place.

Furthermore, reasonable prices and excellent service are highlighted in some comments. This suggests that Posh Nails & Spa offers competitive pricing compared to other salons in the area. It also implies that customers feel they are getting their money's worth in terms of the quality of service provided. This combination of affordability and great service is a significant strength for any business.

Now, let's shift our focus to the weaknesses of Posh Nails & Spa based on the comments provided.

One customer mentions a disappointment with the new owners in terms of not cutting their cuticles during a previous visit. This suggests that there may be some inconsistency in the level of service provided, as the old owners used to perform this step. Additionally, another customer comments on the lack of a relaxing arm massage during their manicure, which was apparently offered by the previous owners. These two negative experiences highlight a potential decline in certain services under the new ownership.

Furthermore, one customer mentions needing to reiterate their request for cuticle cutting during their manicure and dip service. This indicates a possible miscommunication between the customer and the technician, possibly due to noise or distraction in the salon. This issue should be addressed to ensure clear communication between staff and customers.

Lastly, one customer states that they will look for a new salon because they were disappointed in the lack of cuticle cutting and arm massage. This indicates that there is a risk of losing customers if their needs and expectations are not met consistently. Retaining customers is crucial for the success of any business, and addressing these issues should be a priority for Posh Nails & Spa.

In conclusion, Posh Nails & Spa has several strengths, such as friendly owners, skilled technicians, a range of services, cleanliness, and reasonable prices. However, there are also weaknesses, including potential inconsistencies in service under the new ownership and miscommunication with customers. To improve, Posh Nails & Spa should focus on ensuring consistent service quality and effective communication to address customer concerns and retain their loyalty.

Best TL Reviews

New owners, and they are absolutely wonderful! Jennifer did my nails today and I couldn’t have been more impressed. She was professional, personable, and did a great job! Definitely will be coming back.

They did a great job on my manicure and pedicure, and had lots of gel colors to choose from.

Always love my nails every time I come. Owners are so sweet.

Dip powder & pedicure by Jen

Great place! Friendly service! Reasonable prices. They did an awesome job will definitely be back.

This is the 2nd time I’ve come since the new owners bought it. The 1st time I asked for a manicure and dip, she started doing the dip and I had to ask her to cut my cuticles. I don’t know if she didn’t hear me originally so giving her the benefit of the doubt. Today I went in and asked for a manicure and a dip. They took off my old dip and did the diip (and he did a good job). He asked me if I wanted my cuticles cut (I thought when you had a manicure they automatically did that), I know the old owners did. And he didn’t massage my arms (which is one of the the main reason I get a manicure because it’s so relaxing), and the old owners did that too. so I’m disappointed and will look for a new salon.

I love this salon! I come here every time and go to Jennifer. Her designs are always so cute and my nails last super long!!!

Kelly at Posh is amazing and does beautiful work each time! She outdid herself especially during the holidays though with this special manicure ????????❄️ Now under her new ownership the spa is making lots of upgrades as well! Highly recommend Kelly and Posh Nail & Spa! ????

The staff is very friendly. Salon is clean. They always do an excellent job!