Twilight Nails

+1 630-963-4444

7333 Lemont Rd, Downers Grove, IL 60516 United States of America

Open Today: Closed

Quick Facts About Twilight Nails

Strengths:

1. Talented and personable staff: Many comments highlight the skills and friendliness of the nail technicians, specifically Jonathan, Kyle, and Rachel. This indicates that the staff at Twilight Nails are competent in their work and create a welcoming environment for customers.

2. Longevity and reputation: Commenters mention that Twilight Nails has been around for a long time and is a go-to salon for many customers, indicating that it has built a strong reputation in the community. This suggests that the salon has a loyal customer base and has consistently provided satisfactory services.

3. Attention to cleanliness and COVID-19 protocols: Multiple comments mention that the salon is clean and that the staff follows proper sanitation protocols, such as wearing masks. This shows that Twilight Nails prioritizes the safety and well-being of its customers, which is especially important during the ongoing pandemic.

4. Lasting results: Some commenters mention that their manicures, particularly no chip or dip manicures, from Twilight Nails last a long time. This suggests that the salon uses quality products and techniques that provide long-lasting results, which can be a significant advantage for customers looking for durable nail services.

5. Rewards program: One comment mentions that Twilight Nails has a rewards program, which can be an incentive for customers to continue patronizing the salon. This indicates that the salon values customer loyalty and rewards repeat customers.

Weaknesses:

1. Inconsistent quality: There are a few comments expressing dissatisfaction with the salon's service and quality. Some customers mention that their nails were ruined after a few days, indicating that the salon may not provide consistent and long-lasting results for everyone. This inconsistency can be a drawback for prospective customers looking for reliable nail services.

2. Lack of amenities: One comment mentions that Twilight Nails could improve its amenities, such as offering massage chairs with phone chargers and providing fruit infused water. This suggests that the salon may not provide the same level of luxurious or additional amenities compared to other nail salons in the area. This can be a disadvantage for customers seeking a more enhanced and comfortable salon experience.

3. Limited nail art experience: One comment mentions that they cannot rate Twilight Nails' nail art work since they have not experienced it. This suggests that the salon may not specialize in or offer a wide variety of intricate and creative nail art designs, which can make it less appealing to customers who prefer more unique and artistic nail services.

4. Communication and customer service: One comment mentions a negative experience with a nail technician who was non-talkative and did not address the customer's concerns adequately. This indicates a lack of effective communication and customer service skills, which can impact the overall experience and satisfaction of customers. Improving communication and addressing customer concerns promptly should be a focus for the salon.

Overall, Twilight Nails has several strengths, including a talented and personable staff, a good reputation, attention to cleanliness and COVID-19 protocols, lasting results, and a rewards program. However, it also has weaknesses such as inconsistent quality, lack of amenities, limited nail art experience, and potential issues with communication and customer service. By addressing these weaknesses, Twilight Nails can further improve its services and attract a wider range of customers.

Best TL Reviews

Jonathan is great! I got a gel manicure from him and he was very personable. My nails have never looked more perfect after a mani. He also gave me great advice that dip Manis would be better for my nails. Will absolutely be back.

Kyle and Rachel are the best!!!

I've been going there for over 5 years. My safe place ♥️♥️♥️

122819

Nail salons come and go and I have only been to a few in our area and usually always once a year with my sister when she comes in for the holidays. We have tried several places but this is her go to place, she prefers this salon and they have been around forever. My sister has acrylic nails and they do a great job according to her and I think she uses the same guy if she can. I only get a pedicure with regular polish and a gel manicure and usually only once or twice a year. It's a small and very busy so making an appt is probably best during holiday seasons. They do a nice pedicure and they are careful and we have never been cut or scratched by the nail specialist. It's great to see them wearing face mask when using the dremel and I wish I would see them on customers as well, when I go in next time I still request one to see if they offer it.

I do recommend this salon so far for the basic manicure and or a gel manicure and a regular pedicure I personally do not recommend geek on toe nails, one your toes polish last a long time and for me it caused ingrown nails.

I am not able to rate any art nail work done by them.

Twilight is my go to nail salon. Rachael always does fantastic & thorough no chip manicures & pedicures. She knows what I like & goes beyond to please. They always use sterile equipment & followed Covid protocol when it was necessary. They still wear masks. I can be assured if I go out of town for 3 weeks my no chip or dip will last the entire time. The salon is very clean & comfortable. I strongly recommend Twilight as an excellent nail salon!

I've been coming here for about 2 years now. Best place ever! Rachel is amazing. She's very talented and friendly. She does my no chip manicure perfect (pedicure too). Recently started getting the dip no chip and lasts FOREVER. The salon itself is very clean and nice. They recently got new pedicure massage chairs! 10/10 would recommend to anyone in this area if you want great service. Rachel & Kyle run a great salon. Bonus: they have a rewards program. Every few visits I get money off!

Jonathan did my Manicure and Pedicure for me and my granny daughter. I had to go back in 2 days after, do to polish coming off. He was very Non talkative do to me not being pleased. He added No chip polish to my nails rather then remove and do them over. Now I have a very mess Manicure. I spent 143.00 here want my money back for my manicure. Tried to post my terrible looking nails, but it is not allowing me.

Just leaving Twight Light Nails. Kyle did My Nails over and they are beautiful. He gave me no problem..Honest Guy! I’m very happy now. Ty Kyle.

Love this place!! Rachel is amazing. She’s my go to!! She’s very thorough! I wish they had more amenities like the massage chairs with the phone chargers but they will charge your phone if you want. They have bottled water but don’t offer unless u ask. Other shops in the area have fruit infused water and offer bottle waters. They could work on the amenities but overall I’ll continue to visit this shop due to the quality of work!!

I used to love this nail salon but a couple months back the staff completely changed and now their service and quality is just terrible.

Every time I get something done they get ruined after 2-3 days. The lady that did my nails skipped the whole manicure part and when I called her out on it she said that's what they usually do, push the cuticles back. I regret paying them. VERY POOR QUALITY. SAVE YOUR TIME AND MONEY AND GO SOMEWHERE ELSE!