Quick Facts About Beauty Town
Strengths:
1. Wide range of products: Beauty Town place offers a large variety of beauty products, including braiding hair, decorative nail polishes, hair color, wigs, head dresses, and lashes. This ensures that customers have a good selection to choose from and can find everything they need in one place.
2. Friendly staff: Several comments mention the friendly and helpful nature of the staff at Beauty Town place. This is an important factor as it creates a positive shopping experience and can make customers feel welcome and valued.
3. Points program: The store has a points program where customers can earn cash back on every purchase. This incentivizes repeat customers and adds value to their shopping experience.
4. Availability of services: Customers mention that someone in-store does lashes for a reasonable price. This additional service adds convenience and allows customers to get all their beauty needs fulfilled in one place.
5. Extensive hair product options: One customer praises the store for having a wide variety of hair products, including different colors and textures for braiding. This shows that Beauty Town place caters to diverse hair types and preferences.
Weaknesses:
1. Poor customer service: One customer complains about being watched the entire time they were in the store, which made them uncomfortable. Another customer mentions feeling pressured to check out quickly. These experiences indicate a lack of customer-friendly approach and can deter potential customers.
2. Difficulty in finding products: A customer mentions that they had trouble finding the shea butter and the staff seemed uninterested in helping. This suggests a lack of organization and product knowledge among the employees.
3. Lack of cleanliness: One customer comments on the expired and runny nail polishes. This indicates a lack of attention to product quality and maintenance.
4. Inadequate staffing: A customer shares an experience where the employee refused to show them the full cap wigs and styrofoam wig heads due to being alone and understaffed. This reflects a lack of proper management and customer service, as turning away customers and potential sales is detrimental to the business.
In conclusion, Beauty Town place has strengths in its wide range of products, friendly staff, points program, availability of services, and extensive hair product options. However, there are weaknesses in terms of poor customer service, difficulty in finding products, lack of cleanliness, and inadequate staffing. These weaknesses should be addressed in order to improve the overall customer experience and retain business.
Best TL Reviews
Horrible 1st experience. I spent over $400 and they refused to let me use or pay to use a restroom there. Makes you wonder why and what they were hiding. They kept grabbing things and pressuring me to check out thw whole time as well. With many beauty supply chains available you would think they would be more customer friendly. It's a very big place and should accommodate people who may have traveled a long way to visit them like I did. Just sad. Don't waste your time here is my advice.
Love shopping herr but it is not nice to be "followed" around the store because I have a bunch of items that I paid $80 for Mr. SHORT CHINESE MAN-- they do not do that at the Georgetown beauty suppy store in the Lafeyette Mall area!! Not everyone steals. I also feel like I am opening a preaent with some of your products.
Great little beauty supply store.. nice people
I was watched the entire time I was there as if I was going to steal and that made me uncomfortable so I walked out without making a purchase. Most of the decorative nail polishes were expired and runny.
Went in today looking for Shea butter and a head dress. I asked the girl with the straight red hair where both were at to save time. Kinda in a hurry.
She responded by saying "unfortunately we are all out of shea butter".
Well, unfortunately she does not know location of store merchandise and does not seem interested in learning this.
I located shea butter in two locations, at check out ,and middle of one of the isles.
Got my head dress at D.J's, which is where I will be shopping from now on.
This is a business that makes profit by selling product. She appears to be blind to this.
Completely lost my business. Was there at open to purchase some full cap wigs and items. I asked to see the full cap selection employee stated I am here by myself I can't show you until maybe 2 pm? WTH who runs a business like this turning away customers and sales? Asked for styrofoam wig heads sorry we are out! Damn talk about awful service!
Tried this beauty supply for the first time the other day, & I fell in love!! They have soooo much good braiding hair, available in a huge variety of colors and textures! The staff was also friendly & helpful. Someone does lashes in-store $5 for strips and $10 for individuals. That's amazing!! But the best part is the points program!!! You get cash back on every purchase. You sign up with your phone number, & over time you can cash in your bucks! For someone who frequents the beauty supply like myself, I'm ecstatic & I will return every chance I get!! Check out the hair color my honey chose for me....
I came in here to look around while my boyfriend was getting a haircut at the barber shop next door. I could not believe the amount of stuff they had. Unfortunately I didn’t have that much time to look around but this store has a lot of hair products and they even have lashes! Will be coming back soon!
Beauty Town Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:30 PM |
| Saturday | 09:00 AM - 08:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
Places
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