Creative Nails and Spa

5500 Buckeystown Pike Suite 696, Frederick, MD 21703 United States of America

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Quick Facts About Creative Nails and Spa

Creative Nails and Spa place has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the salon, let's examine the comments provided.

One strength highlighted by a customer is the selection of nail color. This indicates that the salon offers a wide range of options for customers to choose from, which can be a positive aspect for those who value variety and personalization.

However, multiple customers expressed dissatisfaction with the quality of the manicures, specifically regarding gel manicures and full set acrylic nails. The comments highlight issues such as nails feeling tacky, dull, and not smooth or shiny enough. Some customers also mentioned inconsistencies in the application of polish, with bumps and thickness problems. These comments suggest that the salon may have weaknesses in terms of technique and attention to detail when it comes to nail services.

Another major weakness highlighted by customers is poor customer service. Instances of employees yelling at customers and being rude are mentioned, indicating a lack of professionalism and a negative customer experience. Good customer service is essential in any service-oriented business, and the negative comments in this regard suggest a significant weakness for Creative Nails and Spa place.

Some customers also mentioned issues with pricing. In one case, a customer felt that they were overcharged and not properly informed about the additional cost of color-changing polish. This indicates a weakness in clarity and transparency regarding pricing, which can lead to customer dissatisfaction and loss of trust.

On the positive side, there is one comment praising the technicians, cleanliness, strategic location, and prices of the salon. This indicates that the salon may have skilled professionals, a clean environment, and strategic positioning in terms of its location. Additionally, the mention of "amazing prices" suggests that the salon offers competitive pricing, which can be attractive to potential customers.

In summary, the strengths of Creative Nails and Spa place include a wide selection of nail colors, skilled technicians, a clean environment, and competitive pricing. However, the salon has several weaknesses, including inconsistencies in the quality of services, poor customer service, pricing issues, and problems with attention to detail. Addressing these weaknesses and improving the overall customer experience would be crucial for the salon's success and reputation.

Best TL Reviews

Only good thing about the salon is the selection of nail color. My mom and I recently went here and received gel manicures and pedicures. The pedicures we received were decent, however to say that I received a gel manicure is a bit of an exaggeration. It appears as though I only received a single coat of regular nail polish and I left the salon with my nails feeling tacky and dull, rather than smooth and shiny. When I asked my mom to review her nails she said hers, although appearing to be done slightly better than mine, had bumps on the tips where her nail tech applied to polish too thick when sealing the tips. Will NOT be returning. I will wait for my regular salon to have available appointments. Even if it means waiting a week.

This is the worst place to be for full set. I was told but some of the reviews put me off. I went in for a full set and what i got was a nightmare I am never going back there. All they care about is the money. There is this guy there. He is worst. DO NOT let him torch ur nails. I had this done yesterday.????????????

I went on Friday night with two other adults and two children to get manicures. My step daughter asked for black polish and was told no because she was “too young.” I didn’t hear that or we’d have left immediately. The actual manicures were awful. $30 for a 20 minute rush job on the adults and $30 for polish and lotion for the kids. Absolutely unacceptable. My nails look like they’re weeks old, not days. For the cost I expect better service. They’re advertising everywhere for new clients because once someone comes once, they don’t come back. Awful.

The quality of the nails were not at all good quality compared to other services. Portion of my nails not covered in acrylic. The pedicure was nice experience but the manicure was not what i was expecting. Felt rushed, final product looked NOTHING like the reference picture. Overall not the best experience.

I left the place with nail polish all over the back of my fingers. I also had more of the acrylic on my skin than on my nails. It’s only been two days since I got my nails done from here and they are already falling off. The customer service wasn’t good either, stoping once or twice while doing my nails is understandable but stoping 3-5 times is not. My best friend was also yelled at by an employee while she was trying to make a simple conversation. My best friend asked “so how long have you been working here”, the employee goes “worry about yourself, don’t worry about other people”. Honestly I don’t understand why you’d yell at a future customer but my experience here was by far the worst experience I have ever had in all nail salons I’ve been to.

If I could rate this place with negative stars I absolutely would. I just left and have never been more disappointed. I have been using dip on my natural nails for years. I have used this location many times of the years. The ladies that were there today were faces I didn't recognize. Long story short- it looks like my 5 year old put playdoh on my nails. Lumps, waves. Terrible. I had coffin shaped nails and walked out with every other shape except coffin. Round, oval, square. She did the top coat wrong the first time and tried to "fix" it. It looks like there are craters on my nails. They offered to fix them again- after already being there over 2 hours AND THEY STILL CHARGED ME $45. Now I have to go spend 50 somewhere else to get them fixed. I work 60+ hours a week. My nails are the one and only thing I do for myself. How incredibly disappointing. I will never come here again and you shouldn't either.

This is a fabulous nail spa, great technicians, strategic location and amazing prices. It is nice and clean, they take and honor appointments. I highly recommend for you or your loved ones. I took my wife and her mother, they could not stop talking about the experience, they were super delighted. Ask for Richard, he is awesome!

I was here 10 months ago and gave it a 1 star. I gave them a second chance and they did amazing and I’ve been going here for 10 months now and loved every time except the first and now last. The lady used a HUGE brush to put the acrylic on. And she kept piling it on so it was way too thick. She went to paint my nails and instead of asking me if I wanted the color changing version of the color I originally asked for she just did it anyway. She told me at the beginning of the visit that what I wanted would be $25 (I thought it was wrong because it’s never been that cheap). Anyway. She charged me $45 for what she said was $25. When asked why she says because they change colors. I DID NOT ASK FOR THAT. I DID NOT WANT THAT. not only are my nails the wrong color now but they are so bulky and uneven. My middle finger is thick on one side and super thin on the other. I have a problem with my left hand. It shakes. Not bad. Just slightly. Barely noticeable unless you are touching it. SHE SMACKED MY HAND AND TOLD ME TO STOP SHAKING. (Which made it shake worse) She smacked me. Never again will I ever go here. I brought my best friend because I thought so highly of this place. Now we will be going to her normal salon instead of mine. I get a new set every 2 weeks. $30-$40 every two weeks with a $10 tip. I never ever expected this.