Hair Matters

+1 626-757-8778

806 S Atlantic Blvd, Monterey Park, CA 91754 United States of America

Open Today: -

Quick Facts About Hair Matters

Hair Matters place has a mix of strengths and weaknesses based on the comments provided. It is important to note that the comments may reflect the experiences and opinions of individual customers.

Strengths:

1. Trustworthy and Skilled Barber: Many customers appreciate Tony, the previous owner, for his skills and trustworthiness. They mention that his haircuts are unmatched by competitors in the area, and they are always satisfied with the quality of their haircuts.

2. Good Customer Service: Some comments mention that the barber, Tony, is friendly and good to have a conversation with. This suggests that the staff at Hair Matters place provides a pleasant and engaging customer experience.

3. Affordable Prices: One comment mentions that Hair Matters offers quality haircuts at an affordable price. This may attract customers looking for value for money.

4. Expertise in Short Haircuts: One customer who prefers short haircuts on women's hair expresses satisfaction with the hairstylist's ability to achieve the desired look. This suggests that Hair Matters may have expertise in specific types of haircuts.

Weaknesses:

1. Declining Quality: One comment mentions that the quality of service at Hair Matters has gone downhill over time. The customer states that it is getting worse and worse, implying a decline in the overall experience at the salon.

2. Rushed and Inattentive Service: Several comments express dissatisfaction with the service. One customer mentions that their haircut was done quickly with clippers, suggesting a lack of attention to detail or customization. Another comment refers to the hairstylist's bad attitude and work ethics.

3. Bias and Unwillingness to Fix Issues: A customer mentions that Jacky, the current owner, is biased and unwilling to fix any issues. This suggests a lack of customer-centricity and an unprofessional attitude toward customer feedback and requests.

4. Long Wait Times: One customer mentions waiting over two hours for a haircut. This suggests that the salon may not prioritize managing appointments efficiently, leading to inconvenience for customers.

Based on these comments, Hair Matters place has some strengths, such as skilled stylists, affordability, and good customer service. However, it also has weaknesses, including declining quality, rushed service, unprofessional attitude, and long wait times. It is essential for the salon to address these weaknesses in order to improve the overall customer experience and regain a positive reputation. This may involve addressing customer concerns, improving training and professionalism, managing appointments effectively, and ensuring attention to detail during haircuts.

Best TL Reviews

IT HAS GONE DOWNHILL TO THE WORST.

I've been coming to this place for almost a decade now, from the previous owner Tony to now Jacky, it's getting worse and worse. I always wanted to support small local businesses and that's why I kept coming here despite anything.

Came by for a haircut today and I gotta say this is the worse attitude I've ever seen. Took him 5 mins to do my hair because he just use a clipper and run through everything. IF YOU DONT CARE THEN QUIT! THIS WORK ATTITUDE AND ETHICS HAS TO STOP.

After reading some of the comments I can only say, YES Jacky is so bias on his opinion that he is not willing to fix anything and keep giving excuses. I'm not even trying to argue but to let him know I wanted it to look this way so let's fix it. NOPE HES NOT DOING IT AND KEEP GIVING YOU ATTITUDE AND INSIST HIS OPINION.

Come here only if you want a rush job done. I'd bring my business to someone else.

This place left quite an impression... Sir Jackie knows his stuff, & it's true - just show him a picture of how you want your hair & he does it!! Being a woman who loves short hair there are not many places to go who know how to do a short hair cut on a woman's head -- I closed my eyes & let him do his thing. I was not disappointed . Definitely returning.

Sad news. I’ve been going here for a few years now and just found out that Tony the original owner passed away from cancer last month. He hadn’t been there for a while and I finally asked what happened. Tony I hope you are in a peaceful place my friend. Thank you for all your amazing haircuts. ????????

Been going to Tony for haircuts for over 3 years now and I can honestly say that his skills are unmatched by his competitors in the area. I am always satisfied with my haircut and am impressed that the quality of it is still great. He knows what's he's doing.

He always got AM 1430 playing too haha

Trust is everything.... GL gives this barber very high respect. WE

@ GoodLiving ???????????? service trust this gentleman with our hair.

So we ask.... trust GL for all your ???????????? projects and give GL a try...

We seek excellence and strive for performance & perfection. ensuring your happiness and approval.

Man works too hard, be nice to him. Cut for several hours straight and didn't take a break. I waited over 2 hours to get a cut but no he didn't want to take a break. I told him he should.

Every time I'm back in town I get a haircut from Tony. No nonsense, quality hair cuts at an affordable price.

I've been coming here for my haircuts for the past four years. Tony is fast and skillful with his haircuts. He is also very good to have a conversation with while getting you a haircut. I recommend anyone to come get their haircut here.