Quick Facts About MasterCuts
MasterCuts Strengths:
1. Customer service: One commenter mentioned that the regional manager refunded their money after they reached out via the website. This shows that MasterCuts is responsive to customer complaints and willing to rectify any issues.
2. Expertise: One commenter mentioned that their hairstylist provided them with great tips on how to take better care of their hair. This indicates that the staff at MasterCuts are knowledgeable and skilled in their craft.
3. Positive experiences: Multiple commenters mentioned that they had great experiences at MasterCuts. They found the staff to be sweet, trusted, and enjoyable to work with. This suggests that MasterCuts has created a positive and welcoming environment for their customers.
4. Affordable prices: One commenter mentioned that the cost of their haircut at MasterCuts was easy on their wallet. This indicates that MasterCuts offers competitive and affordable pricing for their services.
5. Skill in difficult haircuts: One commenter mentioned that their hairstylist, Shari, was able to successfully execute an asymmetrical Aline haircut, which is not an easy style to accomplish. This demonstrates that the staff at MasterCuts have the skills and expertise to handle more complex haircuts.
MasterCuts Weaknesses:
1. Inconsistent quality: Multiple commenters mentioned that they had received poor haircuts at MasterCuts. One commenter specifically mentioned that their hairstylist did a terrible job and was less than pleasant. Another commenter mentioned that they had to go to another salon to get their haircut fixed. This shows that there is inconsistency in the quality of haircuts provided by the staff at MasterCuts.
2. Lack of communication: Multiple commenters mentioned instances where their hairstylists did not communicate properly or seemed cold and rude. This indicates that there may be a communication issue within the salon, which can result in dissatisfaction among customers.
3. Pricing issues: One commenter mentioned that they were charged a high price for just a trim, and another mentioned that they were asked to pay extra for using a blow dryer. These pricing discrepancies suggest that there may be issues with pricing transparency at MasterCuts.
4. Limited availability: One commenter mentioned that they had to wait for 20 minutes even though they had made an appointment. This suggests that MasterCuts may struggle with managing their appointment schedules, leading to longer wait times for customers.
5. Lack of consistency in hairstylists: One commenter mentioned that their preferred hairstylist, Kayla, was no longer at MasterCuts. This indicates that there may be a high turnover rate among hairstylists at the salon, making it difficult for customers to develop a consistent relationship with a stylist they trust.
In conclusion, while MasterCuts has strengths in their customer service, expertise, positive experiences, affordable prices, and skill in difficult haircuts, they also have weaknesses in terms of inconsistent quality, lack of communication, pricing issues, limited availability, and lack of consistency in hairstylists. These weaknesses can impact the overall customer experience at MasterCuts and may lead to dissatisfaction among customers.
Best TL Reviews
UPDATE: Jonathan, regional manager, refunded my money after I reached out via their website.
ORIGINAL: I took my son here 2 weeks ago to get his hair cut. Standard short-hair male haircut. The lady who cut it did a terrible job, and was less-than pleasant. When she got done, I asked her to tidy up a few spots that looked choppy and long. She would make one tiny adjustment, which did nothing to improve the the haircut, and she seemed really annoyed that I was even asking, so I paid and left. I thought I would give it a few days to see if it kind of grew into itself, and it didn't. I haven't had a day off until today, so I called today to let them know it looked really terrible, and they said I could come in and have it fixed. A different hair cutter fixed it and it looks much better. When we got done, she said I would just need to sign something and I would be good to go. She went to the counter and had a hard time finding what she needed. The other hair cutter, the one that gave him a poor cut, came over and said that I would need to pay full price, as it was considered a "new cut" since it was over 7 days. BAD BAD customer service. I will never go back there. I certainly wouldn't have gone back today if I knew I was going to have to pay for the cut, just to fix the terrible job she did two weeks ago. My son's hair grows very slowly. I only need to get it cut once every couple of months. Certainly not once every two weeks.
We went to Regis, the usual place i go to just for a couple of haircuts and since they were booked they suggested we try master cuts, their sister salon. I thought, ok, I used to go there before, years ago, this should be fine. It most definitely was not. I went first, I showed the guy a picture of what I wanted, and he told me I had the same thing already when i defiantly did not. He then asked me what I liked about the picture and I told him everything, I liked how she had layers in her hair, I liked how her bangs went off to the side, He then said that I needed a trim so that’s literally what he did he just trimmed off the split ends which was fine but then he didn’t add layers or anything and I was kind of frustrated and I ended up getting charged $40 in the end Which was for a wash and blow dry as well I didn’t get it styled or anything so I felt the price is a little high. For just a trim. My husband was next and we showed the girl a picture of what we wanted his hair to look like he told her that he wanted to fade it with a hard part and just asked for the part to not be so big she said she could do it and just basically ended up shaving his head and calling it good. His wasn’t too expensive but in the end we paid $61 for both haircuts. We ended up having to go to great clips to get fixed up and they did a wonderful job .
I went in for a men's haircut and the person cutting my hair was no problem at all. In fact, he was helpful in providing me great tips on how I can take better care of my hair. The problem was near the end of the haircut itself. After I accepted to have my head shampoo'd near the end of the cut, we sat back down and checked the end to see if I liked what I saw. I then asked if he could, ya know, dry my hair since we just did that whole thing and he said "Oh, I didn't want to bring it up because it costs ~$6". ... to use the blow dryer. I thought he was joking.. He wasn't. Of course, I said no, because you like.. can't provide heated air for.. 30 seconds unless it costs $6? That's either poor customer service or a problem with their business model. Either way, not super happy about it.
The day after, I noticed part of my hair is not blended properly and uneven.. I would have noticed these problems had he blow dried my hair..
Kayla is amazing, and did my hair perfectly. I wanted a spring color refresh and it came out truly beautiful. She is my hair girl, keeps it fun!
All the ladies here are sweet and if you need a trusted place to get your hair done this is the place to be. I am picky, and i enjoy this team.
I have been going to Shari for almost a year now and she is amazing! I have an asymmetrical Aline, not an easy haircut, but she NAILED IT! She really listens to you about what you want and goes above and beyond. She also does great coloring too! I won't go anywhere else!
Even from bad services and experiences I never gave a bad review before, but I have to say my haircut is HORRIBLE. I made an appointment, but waited for 20 minutes and the haircut looks absolutely terrible. I had long hair all the way down my waist, but I’m going to have to cut it super short to my chin to fix this ugly looking mess. I have been to many places and this is the worse one yet. I HIGHLY do NOT reccomend this place to anyone. A man with long beard and blue hair did this to my hair.
I used to have Kayla cut my hair here and she was great, but apparently she's gone elsewhere. The lady who cut my hair last time said virtually nothing to me. She was cold and came off as being rude. It looked like she didn't want to be there and possibly just went through a bad break up. Anways my hair turned out ok thankfully. My boyfriend went to get his haircut there and told me about a bad experience about how some lady refused to cut his hair the way he wanted it and it ended up looking terrible. He described her the same way I did so it must have been the same lady. I guess she always acts like that. Not a good industry to work in if you don't like people, if you ask me!! Won't be back.
Just recently went to master cuta with my boyfriend so he could get a hair cut. The staff was very friendly and the cost was very easy on the wallet. And what a nice bonus to have my man looking fresh. I recommend master cuts for anyone who visits the mall.
MasterCuts Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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