Quick Facts About B & L Beauty Supply
B & L Beauty Supply has both strengths and weaknesses based on the comments provided.
Starting with the strengths, one customer mentions that the store has a great selection of beauty products. This is a positive aspect as it indicates that B & L Beauty Supply offers a wide range of options for customers to choose from. Another customer expresses satisfaction with the prices and service, stating that they love the store. This suggests that B & L Beauty Supply offers competitive prices and has friendly and helpful staff.
Additionally, it is mentioned that B & L Beauty Supply is the only black-owned hair store in Kentucky. This can be seen as a strength as it provides a unique selling point in the market, catering specifically to the needs of black customers. This can create customer loyalty and attract customers who value supporting black-owned businesses.
However, there are also weaknesses mentioned in the comments. One common complaint is about the customer service. Multiple customers mention that they feel the store could improve in this area. The comments range from needing better customer service to the clerk being disinterested and unhelpful. This indicates a potential area of improvement for B & L Beauty Supply in terms of ensuring that customers feel valued and receive satisfactory assistance while shopping.
Another weakness mentioned is the issue with returns. A customer mentions that the store does not accept returns, which can be frustrating for customers who may have purchased a product that did not meet their needs or expectations. Implementing a return policy that is reasonable and customer-friendly can contribute to a more positive shopping experience and customer satisfaction.
One customer's negative experience is highlighted in their comment about purchasing a wig that was a display model without being informed of this fact. This customer feels that it is dishonest and unhygienic to sell a used wig without explicitly stating it, especially during a pandemic. This incident raises concerns about transparency in sales practices and the need for clear and accurate communication with customers.
Lastly, a comment suggests that the store could benefit from offering a larger variety of hair colors. This indicates that there may be room for improvement in terms of diversifying the product offerings in order to cater to a wider range of customer preferences and needs.
In conclusion, B & L Beauty Supply has some notable strengths such as a great selection of beauty products, competitive prices, and positive interactions with the owner. However, there are also areas for improvement such as enhancing customer service, implementing a fair return policy, and ensuring transparent sales practices. Actively addressing these weaknesses can help B & L Beauty Supply further improve customer satisfaction and loyalty.
Best TL Reviews
They need better customer service and they are over priced most of the time but they're the only black hair store out in Kentucky that's black owned so I guess they're ok.
Could use better customer service. No returns
Their selection of beauty products is great. I went in looking for a particular item but spent over 30 minutes browsing. I will be shopping there for all my supplies.
I'm a white person that is losing my hair and has started to wear wigs. These wigs are ok for the price, just for something fun to wear for a short amount of time. I was happy with my 1st one. It lasted 2 months wearing it daily and washing it weekly. I went in yesterday to buy 2 more. The man who works there, who i believe is the owner, sold me the display wig. I called them and this is a common practice. I feel like he should have told me i was buying a wig that a bunch of people have touched and tried on. I didn't realize this til today when i opened the package. The wig is all disheveled and not in the original package. It is full of static and split ends. I think it is DISHONEST to sell a floor model wig and not tell the customer that they are buying a used wig, especially during a PANDEMIC! I'm supposed to call back when he is in and i will update this review if he makes this right.
Clerk was disinterested in my business even though there was no other customers in the store.
This store has a lot of stuff going on. It reminds me a hair/wig/jewerly/hair products/clothes/shoes and plus a food store a little wal-mart. Except they sell lottery tickets. I love this store. Maybe some more different color hair?
Love it! Great prices and good service.
The owner is always so polite and helpful. She even provides recommendations if you ask. No need to drive across the river for your hair needs, this store is way better and right in your own backyard.
B & L Beauty Supply Info
Amenities
Service options
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In-store pickup
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
How to go there
Location
Places