Us Nails

+1 517-321-0829

5039 W Saginaw Hwy, Lansing, MI 48917 United States of America

Open Today: -

Quick Facts About Us Nails

Strengths:

1. Positive customer reviews: Many customers have praised the work of Calvin and Annie, highlighting their skills and the quality of their work. This indicates that US Nails Place has talented nail technicians who are capable of providing excellent service to their clients.

2. Long-standing customer relationships: The comment that mentions going to Calvin for the past 10 years demonstrates that the salon has built strong relationships with its customers. This suggests that the salon has a loyal customer base who trust and appreciate the service they receive.

3. Compliments on nail design: Customers have mentioned that they were impressed with the nail designs created by the technicians. This indicates that US Nails Place has a creative and talented team who can provide unique and aesthetically pleasing designs for their clients.

4. Convenient location: One comment mentions driving for an hour just to have Annie do their nails. This indicates that the salon's location is convenient and desirable for some customers, even if they have to travel a significant distance.

5. Good customer service: Some comments mention that the salon has good customer service. This suggests that employees of US Nails Place are friendly, accommodating, and take care of their clients' needs.

Weaknesses:

1. Inconsistent service quality: Some comments mention negative experiences, such as a quick and poor-quality fill, mold growing under the nails, and crooked nails. These negative experiences indicate a lack of consistency in the quality of service provided by the salon, which can greatly impact customer satisfaction.

2. Miscommunication and hidden fees: Several comments mention miscommunication and hidden fees. The customers were surprised by additional charges for services that were not clearly communicated beforehand. This indicates a lack of transparency and can lead to customers feeling misled and dissatisfied.

3. Impatience and inconvenience: One comment mentions the staff's impatience and their attempts to reschedule appointments, which inconveniences the customer. This indicates a lack of professionalism and consideration for the customer's time and needs.

4. Pricey services: A comment mentions that the full set was priced at almost $50, which is considered expensive by some customers. While price is subjective, if customers feel that the services are overpriced compared to other salons, it can deter them from returning.

5. Difficulty in contacting the salon: A comment mentions that the salon's phone was not working and that they were unable to reach the salon. This indicates a communication issue and the salon's inability to be easily accessible to customers, which can result in frustration and inconvenience.

In conclusion, US Nails Place has strengths such as positive customer reviews, long-standing customer relationships, compliments on nail design, convenience in location, and good customer service. However, they also have weaknesses including inconsistent service quality, miscommunication and hidden fees, impatience and inconvenience, pricey services, and difficulty in contacting the salon. These weaknesses need to be addressed in order for the salon to improve its overall customer experience and satisfaction.

Best TL Reviews

I will never go back to this place! It was the quickest worst fill I have ever received. I had realized they filled a black hair in one of my nails and asked for it to be fixed so she threw a white design on it. First and last time!! And yes these are “filled” I got them done 2 days ago.

Update!!!: I started to get green under my nails, when I went in to get them off where I usually go he said it was mold growing under my nails, seriously the worst experience I’ve had with nails ever.

Love this place, Calvin is wonderful and did such a great job. I’ve never had such perfectly shaped acrylics before. He does a great job. They have great customer service as well!

NOT the best experience at all, me and my sister got a full set acrylics, we

got charged $5+ just for a top coat, which they did not tell us about, charged

$60 just for french tips, not true to theirs price, hurt my sister more then 4 times with the drill, very rushed and colors are not true to what the nail examples look like. and nails were crooked

Very impatient. The daughter was willing to help with colors but the mom insisted she couldn’t. Wanted to charge and extra $7 for another color. Full was too pricey, almost $50 which is a full set. Ladies, don’t waste your time. Go to people who treat you well.

Everytime I go to US Nails they try to make you come back for a later appointment and puts an inconvenience on the person. Their phone wasn't working and they could not be reached so I went on to go there and they say can u come back at 1 or 130 I say oh no that's too late then she says do want tomorrow I say no I need today but it's OK have a great day!!

I drive from the Michigan/Indiana border just to have Annie do my nails! She is wonderful! Worth every penny spent.

Annie is amazing! Design is more than I could have asked for! She's quick, talented and well priced! I'll definitely be making the hour drive just for her!

I have gone to Calvin for the past 10 years. I always get compliments on my nails. Nice to go to a place where I know my nails are looked after and taken care of. They have my business always.