Tom Brewer's Full Automotive Repair , 24 Hour Towing

+1 913-755-3024

817 6th St, Osawatomie, KS 66064 United States of America

Open Today: -

Quick Facts About Tom Brewer's Full Automotive Repair , 24 Hour Towing

Tom Brewer's Full Automotive Repair, 24 Hour Towing place has several strengths and weaknesses based on the comments provided.

One of the major strengths highlighted in the comments is the transparency and fair pricing of the services provided by Brewer's. Customers appreciate that the price they are quoted is the final cost, with no hidden fees or surprises. This transparency builds trust and confidence in the business. Additionally, the low cost of services is mentioned multiple times, indicating that Brewer's offers competitive and affordable pricing, which is a strength for attracting customers.

Another significant strength of Brewer's is their outstanding customer service. Customers mention that they have been using the automotive repair shop for many years due to the excellent service they receive. The friendly and helpful staff are mentioned multiple times, which indicates that the employees of Brewer's have good interpersonal skills and make an effort to ensure customer satisfaction. This strength is essential for establishing and maintaining long-term customer relationships.

The expertise and technical skills of the staff are also highlighted in the comments, demonstrating another strength of Brewer's. Customers mention specific instances where the staff was able to solve complex issues quickly and efficiently. For example, one customer had a hub nut that could not be removed, but Travis Brewer was able to remove it within seconds. This expertise in solving mechanical problems adds to the reputation and credibility of Brewer's as a reliable automotive repair shop.

Furthermore, Brewer's is praised for their honesty and integrity. Several comments mention that they have been honest with the customers and provided accurate diagnoses of the issues with their vehicles. This honesty is crucial for building trust with customers and ensuring that they feel confident in the services provided. The fact that customers have been using Brewer's for multiple years and have had positive experiences further confirms this strength.

However, there are also weaknesses mentioned in the comments. One customer had a negative experience where they were quoted one price for a muffler and tailpipe replacement but ended up paying much more. Additionally, within a short period, the replaced parts became worse, and when the customer brought it back, they were initially treated disrespectfully. This indicates inconsistent quality of service and customer support, which is a weakness and can negatively impact the reputation of the business.

Another weakness mentioned is the lack of a proper diagnosis in one specific instance. A customer purchased a vehicle that had four-wheel drive issues previously fixed by Brewer's. However, when the customer asked about the issue, they were told to bring it in without receiving a clear diagnosis or explanation of the problem. This lack of communication and transparency can be seen as shady and unprofessional, which is a weakness for the business.

In conclusion, Tom Brewer's Full Automotive Repair, 24 Hour Towing place has several strengths, such as transparent pricing, outstanding customer service, expertise, and honesty. These strengths contribute to customer satisfaction and long-term loyalty. However, weaknesses exist in terms of inconsistent quality of service and customer support, as well as a lack of proper diagnosis in specific instances. Addressing these weaknesses could further improve the reputation and success of Brewer's.

Best TL Reviews

I have been using Brewer's for many years. The price I am quoted is what it costs no hidden costs. Love the outstanding customer service.

Had a hub nut that I couldn't remove and I broke every breaker bar I had still wouldn't budge. Went and seen travis brewer and he spun it off In seconds. Great guys and they do good work

Brewer Automotive was a huge life-saver for me. Previously had taken my truck in to a different automotive company that told me the rear differential and the transmission were out on my truck. Took my truck to Brewer's for a second opinion, who told me the transmission was fine and the rear differential just needed replaced instead! Truck is all fixed up now and has been running perfectly with no issues since! Highly recommended! Not to mention everyone I interacted with was friendly and helpful.

Really nice people, but we didn't have the best experience. Took our vehicle in for a new muffler and tail pipe. Was quoted one price & paid much more than that. In less than three months, it was all apart and in worse condition than when we originally took our vehicle to them. Initially took it back to them & was treated disrespectfully and was told it was not their problem. My husband again confronted them with the issue and said the parts should be under warranty. Low & behold they were able to schedule an appt and repair what they did the first time. Although I was very hesitant to take it back to them, we wanted to give them the benefit of the doubt. Today is the first evening we have had it back. We are really hopeful the problem has been resolved. ????‍♀️

Both times we've had our vehicle in here, the cost was unbelievably low, which is always nice.

It's a great family owned business. Tom and his wife are always so nice and very helpful.

Always taking care of all my needs at a fair price. Very prompt with service and courtesy. Has been my go to place for 13 years now!! Very honest people!!

been using this auto repair service for a few years now, I have always been treated well, good service, fair prices, and they were honest with me.......

I recently purchased a vehicle. I learned that Brewer Automotive did some work on the four-wheel drive. The person that sold me the vehicle explained to me that if the four-wheel drive goes out, it's a very simple fix but he's not exactly sure what the issue is. He gave me Tommy Brewers number so I could ask him about this simple fix. Tommy knew exactly the vehicle I was talking about, the person I bought the vehicle from, and he remembered fixing the four-wheel drive. When I asked him what the issue with the four-wheel-drive was, he said, "Bring it on in, that's my answer for you". I understand trying to make money for your company, but you can at least give me a diagnosis of what's wrong with my vehicle. Anything other than that seems shady to me. My experience is based solely on conversational experience. I don't know how good their work is, but one thing I know is, he fixed the four-wheel-drive once, and now it's out again, and he wants me to bring it in so that he can fix it again without even telling me what's wrong with it.