Quick Facts About Johnlee&Miracle Nail Inc.
Strengths:
1. Attention to detail: According to one customer, the technicians at Johnlee&Miracle Nail Inc. pay great attention to detail and ensure that the nails are done to perfection. This indicates that they have a high level of skill and expertise in nail services.
2. Friendly and professional staff: Multiple customers mentioned that the staff at the salon were friendly and professional. This creates a positive and welcoming atmosphere for customers, making them feel comfortable and satisfied with their experience.
3. Wide range of services: Customers mentioned that they offer a variety of services, including nails, spa pedicures, and massages. This allows customers to have a comprehensive and all-inclusive experience at the salon, making it a convenient one-stop shop for various beauty treatments.
4. Cleanliness: A customer mentioned that the salon is clean, which is an important factor for many people when choosing a nail salon. A clean environment indicates that the salon prioritizes hygiene and ensures a safe and sanitary experience for their customers.
5. Owner involvement: A customer stated that the owner is always present at the salon, ensuring that things run smoothly. This demonstrates a hands-on approach to management and a commitment to providing a high-quality experience for customers.
Weaknesses:
1. Inconsistent quality: One customer mentioned that their nails didn't last more than two days because of only one coat of nail polish. This suggests a lack of consistency in the quality of the services provided. It is important for a salon to consistently deliver high-quality results to maintain customer satisfaction and loyalty.
2. Slow service: One customer noted that it took over two hours to get their nails done. This indicates that the salon may have issues with timeliness and efficiency, which could potentially lead to longer wait times for customers. Slow service can be frustrating for customers who may have time constraints or busy schedules.
3. Lack of problem-solving: A customer expressed dissatisfaction with their nails but mentioned that the salon did not offer any solution or attempt to rectify the issue. This shows a lack of problem-solving skills and customer service, as the salon should have taken steps to address the customer's concerns and find a solution that would leave them satisfied.
4. Pushing for tips: One customer had a negative experience when a staff member demanded a tip before leaving the salon. This behavior is unprofessional and may leave customers feeling uncomfortable or pressured. Pushing for tips can create a negative impression and may deter customers from returning or recommending the salon to others.
5. Appointment delays: A customer mentioned being taken in later than necessary, suggesting a potential issue with managing appointments and honoring scheduled times. This can be inconvenient for customers who may have made plans based on their appointment times and expect prompt service.
In conclusion, Johnlee&Miracle Nail Inc. has strengths in attention to detail, friendly staff, a wide range of services, cleanliness, and owner involvement. However, they have weaknesses in terms of inconsistent quality, slow service, lack of problem-solving, pushing for tips, and appointment delays. By addressing these weaknesses, the salon can further enhance the customer experience and improve customer satisfaction.
Best TL Reviews
Guy ANDY first wouldnt do them as lONG AS I ALWAYS DO. then i said i like them square.. and a little thicker then normal. HE took OVER 2 hours to even do them. $45 left $50 walked out crying. sat in my car then when went back in to explain i wasnt happy. they all just stood round talking whatever to themselves. THE length. shape. thickness was alllllll WRONG. Did not try to offer any solution whats so ever. IN the parking lot 2 had already broke off
Won’t go again. My nails didn’t even last two days because she only did one coat of nail polish, when I asked for a design I got a sticker that fell right off.
they got me in way later than they needed to, and still spent so much time making sure my nails were fantastic. I went somewhere else before this and they fixed it anyway. the attention to detail here is amazing, and I did not do it justice with this photo.
I've been a regular customer of Miracle Nails for about 2 years now and I love it! Jason is a perfectionist!!! But actually, from what I see I think all the technicians are!! The owner is always there making certain that things run smoothly. They've taken all the necessary precautions and more during this difficult time! Everyone is friendly and professional! Parking couldn't be easier! You can get your nails done there with confidence!
Loved the way my nails turned out. Walked in and was greeted by Betty who told me to pick out a color. Then was walked over to the pedicure chair where I used the massager. I then got the spa pedicure which included a hot stone massage. You can get a back massage or a longer foot massage. I enjoyed my experience and will definitely be returning!
My sons in Florida paid for a mani/Pedi for me for mother's day. It was a very relaxing time UNNNNNNTIL, the lady came up and tapped on me while getting my feet massages and said "UR SON DIDNT PAY FOR TIP SO U PAY FOR TIP B4 U LEAVE!." I was appalled, I really couldn't believe she did that. Even though I give 4 starts because of that reason I will not go there again.
Very nice place. Gentle and they take their time to get your nails perfect. Love my nails every time.
I had a wonderful spa pedicure with my sister whom lives out in Bville. Everyone is so nice and the place is clean.
Johnlee&Miracle Nail Inc. Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended