Quick Facts About HARMONY NAIL CARE & SPA
Harmony Nail Care & Spa is a nail salon that seems to have mixed reviews. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided by customers.
Starting with the strengths, one customer mentions that they have been to many nail salons and consider Harmony to be the best one by far. They specifically mention Lee and Haole, who take pride in their work and provide excellent customer service. Another customer enjoyed their spa pedicure, praising the precision of the technician and describing the staff as sweet and fun to be around. These positive reviews indicate that there are skilled technicians at the salon who provide quality service and make customers feel comfortable.
On the other hand, there are several weaknesses mentioned in the comments. One customer had a negative experience when they went in for a SNS fill and were told that the salon only does Dip/SNS manicures. This lack of information led to dissatisfaction and confusion. Additionally, this customer's nails started peeling and became lumpy and dull within a week, indicating a lack of durability and quality in the products and application techniques used.
Another customer mentioned that both their pedicure and SNS dipping powder application took about 20 minutes each, suggesting that the staff may have been rushed or overbooked. This could result in a rushed and less thorough service, leading to a lower quality outcome. Similarly, another customer noted that some of the nails attached were crooked, indicating a lack of attention to detail and quality control.
In terms of customer service, a customer mentioned feeling unwelcomed during their visit, stating that they did not really feel welcomed. Another customer described an incident where they arrived close to closing time and were asked to come back another day despite the salon's business hours indicating that they were still open. This inconsistency in both communication and service can lead to frustration and dissatisfaction among customers.
Furthermore, a customer had a negative experience during their nail appointment. Their technician left multiple times to attend to other tasks, leaving the customer feeling neglected. The final result of the nails was also deemed terrible, with the white tips bleeding into the pink and the nails not properly measured, causing discomfort and snagging on clothing. The customer described the customer service, product quality, and value as terrible.
Lastly, a customer had a disappointing experience during a facial treatment. They mentioned that the technician left the room multiple times, providing a lackluster service that consisted of rubbing oil on the face and a quick mud mask. The customer noted that their face felt more dried out after the facial. Additionally, the way the customer was treated due to their disability (being charged full price for a pedicure despite having one leg) was deemed unfair and disrespectful.
In summary, the strengths of Harmony Nail Care & Spa appear to be skilled technicians who provide excellent service and a pleasant environment. However, the establishment has several weaknesses including a lack of transparency about services offered, inconsistency in both service and communication, and issues with durability and quality of the nail treatments. There are also concerns about attention to detail, as several customers mentioned crooked nails. Furthermore, there were incidents of poor customer service and a lackluster facial treatment experience. Overall, these weaknesses outweigh the mentioned strengths, indicating room for improvement at Harmony Nail Care & Spa.
Best TL Reviews
I tried this place out for the first time last Saturday. I orginally went in for a SNS fill and was told that they do not do fills. They do Dip/SNS manicures, because of issues covering the old color. I agreed to get a new set but wished I had either tied another location or just done the fill. In just 1 week my nails are peeling, the color is dull and several nails are lumpy and not smooth. The experience was not horrible but it also was not pleasant. I felt uncomfortable because I wanted a fill and then decided I wanted to get tips on all nails. Two different ladies on the first row both worked on my nails because I guess 1 didn't remove nail polish and the other didn't know how to add tips, since I wanted to put tips back on to protect my nails. This place was what I consider to be expensive because a full set of SNS cost me $63. Not including the tip I should not have left. I will not be returning or recommending this shop.
Not a good experience for me. Both the pedicure and the SNS dipping powder took about 20 mins each. Perhaps they were overbooked and rushed the process. I am not happy with the quality of my nails.
My daughter and I have been to many nail salons, and Harmony is the best by far!
Lee and Haole take a lot of pride in their work and we’re very personable.
They made an excellent first impression on us, and we will definitely be returning customers! I wouldn’t risk trying another salon after our visit here!
Really enjoyed my spa pedicure. My technician was very precise and did an amazing job. The staff is so sweet and fun to be around. Would def be back!
The design was great. Some of the nails attached were crooked. Did not really feel welcomed.
I checked the hours of this nail salon prior to going and saw they didn't close until 8pm. I got there at 715pm and was told they close at 730 and was asked to come back another day. I went back another day and got there at 640pm and was told they close at 700pm (and then another lady chimed in and said No we close at 730) and requested me to come back another day. The service is not consistent. I am giving 2 stars based on Emye's service as she's the only one saving them. She was great.
I went to get a set of nails. My tech left 2 times while working on my nails, one to do a waxing and one to check someone in. While I understand if they are busy this can occur, there was only 2 customers and 5 staff. One of the techs lounged in a foot soaker the whole time I was there talking to the other techs. My tech never spoke to me except to ask me what I wanted. My nails turned out terrible. I got an American white tip. The white ran into the pink. It was so bad I asked her to fix it and even after the "repair" it looked terrible. She did not measure the nails before applying so some of them were too big for my existing nail, this has caused my nail to snag on my sweaters and hurt my nail. It has been 1 1/2 weeks since I had the nails done and I have already lost 2 of them. Terrible customer service , Terrible product, Terrible value.
I used to really love this salon even though the prices are pretty high because the quality was worth it. Unfortunately times have changed. I went today to get a pedicure, manicure with gel polish, and decided to splurge and treat myself to a facial that was supposed to tone and moisturize. The technician left the room at least five times during my facial and the facial consisted of her rubbing oil on my face and then a quick mud mask. The best part of that was the scalp massage however it wasn’t worth $60! Not to mention my face feels more dried out than it did when I went in. Add to that.... Imagine my surprise when I went to pay and I was informed that the technician decided to give me $10 off my pedicure since I am an amputee and only have one leg. When I told her that one leg should equate to half the price she shook her head and told me no they don’t do it that way but they were willing to give me $10 off of the $50 pedicure.... I told her she would have to explain to me how they justified that price and she answered simply with that’s what we charge. I ended up paying half price because I am persistent but that led to all of the technicians standing in a circle talking to one another in their language looking at me as I packed up my stuff to go. I’m very disappointed that I even had to go through the embarrassment of having the conversation in front of other customers about why I didn’t think I should have to pay full price when I only have one leg. When the quality of the service has gone as downhill as this salon has it is shocking to me that they still charge the outrageous prices that they do but to be so blatantly unfair and disrespectful is a whole new level of disappointment. Never again!
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HARMONY NAIL CARE & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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