Fallsburg Lumber

+1 845-434-6161

13 Laurel Ave, South Fallsburg, NY 12779 United States of America

Open Today: -

Quick Facts About Fallsburg Lumber

Fallsburg Lumber Place, based on the comments provided, has several strengths that make it a reputable and reliable option for customers looking for lumber and related services. These strengths include competitive pricing, quick service, a knowledgeable staff, helpful and professional employees, and a delivery service. However, there are also some weaknesses highlighted by a customer, which include issues with accessibility during rainy weather, poor customer service, and long wait times. This essay will further explore these strengths and weaknesses in detail.

One of the key strengths of Fallsburg Lumber Place is its competitive pricing. Multiple commenters mentioned that the prices at this establishment are reasonable and affordable. This is an important advantage for customers, as it allows them to save money while still obtaining the necessary materials for their projects.

Another strength highlighted is the quick service provided by the employees. The commenters praised the efficient and prompt service they received at Fallsburg Lumber Place. Quick service is crucial in the construction industry, as delays can lead to project setbacks. The fact that the staff is always on top of their work and knowledgeable is another strength. This ensures that customers can rely on the expertise of the staff to provide accurate information and guidance when needed.

Furthermore, Fallsburg Lumber Place is commended for its delivery service. Multiple comments expressed appreciation for the delivery service offered by the company. This is a significant strength, as it saves customers the hassle of transporting large and heavy items themselves. The positive comment about the delivery driver, Joe, highlights the friendly and positive attitude of the staff, which contributes to a pleasant customer experience.

However, the comments also raise some concerns and weaknesses about Fallsburg Lumber Place. One customer complained about the difficulty of accessing the location during rainy weather. They mentioned that there was mud everywhere, and the process of obtaining lumber became more challenging due to poor conditions. This indicates a potential lack of proper infrastructure or organization on the part of the company to address the issue of rain affecting accessibility.

Additionally, the comment highlights an experience with a rude employee who provided poor customer service. The employee's response of "what I'm looking at?" was deemed unprofessional and inappropriate. This incident reflects a weakness in customer service standards at Fallsburg Lumber Place.

Furthermore, the customer states that they had to wait for a whole hour to obtain a few pieces of wood. While this may be an isolated incident, it raises concerns about inefficiency and long wait times. Such delays can impact customer satisfaction and may make customers hesitate to make future purchases from the establishment.

In conclusion, Fallsburg Lumber Place has several strengths that make it a recommended choice for customers. These strengths include competitive pricing, quick service, knowledgeable staff, pleasant environment, and a reliable delivery service. However, there are also some identified weaknesses, including issues with accessibility during rainy weather, poor customer service from certain employees, and long wait times. By addressing these weaknesses, Fallsburg Lumber Place can continue to build on its strengths and provide even better service to its customers.

Best TL Reviews

I've dealt with fallsburgh a million times. At this point, I have to leave a review. The prices are right, service is quick, worth a stop. Special thanks to Mike Moschetta!

Very nice staff, always willing to help, professional and pleasant environment

Staff is very knowledgeable and always on top of their stuff!

I just wanted to take a minute and give a huge Thank You to Mike from Fallsburg lumber and your quick order and delivery service!! Your delivery driver Joe was above and beyond friendly with a Great attitude!! Thank you Joe !! Thank you All from Donna Lane

Best and most helpful staff. Highly recommend stopping in

Good pricing and they deliver.

I highly recommend Fallsburgh Lumber.

Great friendly people who know the construction business and also can help solve smaller issues, repairs ....and they have anything that you could possibly need for it!!!

If you need Lumber - Don't go when it rains! Mud everywhere! You have to go through a maze to just get few pieces. The first employee just was rude and told me "what I'm looking at?". A whole hour waited just to get few pieces of wood.