Union Nails & Spa

+1 864-427-0328

320 N Duncan Bypass, Union, SC 29379 United States of America

Open Today: Closed

Quick Facts About Union Nails & Spa

Union Nails & Spa seems to have a mix of strengths and weaknesses based on the comments provided. Let's analyze them in detail:

Strengths: 1. Quality of Nails: Several customers mentioned that they had a great experience and that the nail services provided were wonderful. They appreciated the beautiful results and the great job done on their nails. 2. Friendly Staff: Many customers noted that the staff, particularly some individuals mentioned by name, were friendly and nice. They appreciated the good customer service and personalized attention. 3. Affordable Prices: Some customers mentioned that the prices at Union Nails & Spa were fair, especially considering the current situation. They viewed it as a positive aspect and appreciated being able to afford the services. 4. Skillful Technicians: Some customers mentioned that despite the wait times, the technicians did a great job with their nails. They praised the skills of the nail technician, particularly an Asian female who provided excellent nail services.

Weaknesses: 1. Long Wait Times: The most recurring complaint about Union Nails & Spa was the long wait times. Customers reported waiting for an hour to an hour and a half, which frustrated them. Some customers felt that their concerns were not adequately addressed and that they had to wait excessively even after they had made appointments. 2. Inconsistency in Nail Durability: A customer mentioned that the gel toenail polish came off within three days, which was disappointing. Another customer reported that their acrylic nails started coming off within four days, and the remaining nails felt loose after a week and a half. These incidents suggested possible issues with the durability and quality of the nail services. 3. Lack of Scrubbing in Pedicure: One customer mentioned being dissatisfied with the pedicure service, as the technician only soaked their feet and cut their toenails without any scrubbing. This lack of thoroughness in the service left the customer feeling frustrated and unsatisfied. 4. Disrespectful Treatment of Customers: A customer mentioned feeling disrespected because they were ignored in favor of other customers who arrived later. This incident highlighted a lack of professionalism and disregard for customer satisfaction, leading to the customer choosing to take their business elsewhere. 5. Inconsistent Customer Service: Some customers expressed dissatisfaction with the inconsistency of customer service. One customer mentioned that they had received good service when Tim was present but noticed a decline in service quality during subsequent visits. These inconsistencies suggest a lack of training and attention to maintaining service standards.

In conclusion, Union Nails & Spa has strengths in terms of delivering quality nail services, friendly staff, and affordable prices. However, they face several weaknesses, including long wait times, issues with nail durability, lack of thoroughness in certain services, disrespectful treatment of customers, and inconsistency in customer service. These weaknesses can impact the overall customer experience and may need to be addressed to improve customer satisfaction and loyalty.

Best TL Reviews

The experience was wonderful they did a great job on nails

I came here, the time I waited was insanely long!!!! Waited for almost an hour and half, which was fine because I know they were busy and there were several customers. I got acrylic nails and two of my nails with a lightening strike on them. I also got GEL toe nail polish. The gel polish came off within three days, which I was highly upset about. I have been to several places before and gotten gel on my toes and it has lasted for a month...but not this time. Also, one nails came off within 4 days, and the others feel loose now...it’s only been a week and a half at most. I usually try to understand situations like this with working in customer service, but spending this type of money for my nails and toes to have them off like this has angered me!!! Also, after I told them I could not get a pedicure done because I had to go to work and had to wait so long already...it felt as if they began to rush on me. I had a lady (not Katie) do my nails and a man who maybe the owner do my toes. They were very nice, but the quality of the nails and things were not. It is a waste of money here.

The nails were beautiful don't get me wrong but I've only have had them 4 days and the bottom is chipping off and acting like they're going to fall off i spent 70 bucks on them so would've liked them too last longer then this.The guy that did them was super nice and did a great job, a little distracted but it was a really busy day so I can only imagine how long his day had been. I'll give it another try because he was super nice and did a great job.

I haven’t been in awhile and decide to come today. I’m not satisfied at all he did nothing but put my feet in water and cut my toenails. He didn’t do no kind of scrubbing or anything. I’m so mad and then charged me forty five dollars and after he charged my card told me to write a five dollar fee.

Better experience this time. Be prepared to wait for a little and if you want the works bring 100 dollars. Pedi. Eyebrow. Full set. With a little change left for possible tip and something to eat. The Asian female rocks on the nails. (Co-owner)

I have used this establishment before, and when Tim was there, the service was good. The last couple of times that I have gone, no one seems to want to wait on you. I went on 7/28/2021 and was the only person in the waiting area for at least 15 mins. I spoke to one of the operators and told him I needed a pedicure. He said I had to wait, which is fine and acceptable.

About 20 mins after being there, some more customers came in. Another operator came out and asked who's next. I raised my hand. He said nothing more turned around, walking toward the back. The first person I spoke to when I arrived came out and got a young woman that just walked in the door and took her back. The other two ladies that came after me looked shocked. I grabbed my things and went to another salon. My money is green, and I will spend it somewhere else.

They are disrespectful of their customers, and I won't return.

Due to current situations in the world, the prices are fair. They did a wonderful job on my nails last week. I have decided to recently treat myself every week, and they always do a great job on my nails. They say beauty is pain, and I agree. :) I will always try and use this place of business for getting my manicure and pedicures done.

The costumer service was okay but me and my sister went early today and rhe man doing our nails cut my cuticle four times and my sister two times the woman was really nice though and did a good job with my nails