Top Nails & Spa

+1 760-724-0731

1249E E Vista Way, Vista, CA 92084 United States of America

Open Today: -

Quick Facts About Top Nails & Spa

Strengths:

1. Efficient and prompt service: The first comment highlights that the staff at Top Nails & Spa provided immediate assistance to the customer and helped them in a timely manner. This indicates that the salon is efficient and values their customers' time.

2. Skilled and talented nail technicians: The same customer mentions that Nikki did a fantastic job on their weak and paper-thin nails, providing a beautiful Christmas design. This suggests that the nail technicians at Top Nails & Spa are skilled and talented in their craft.

3. Competitive pricing: The second comment states that Top Nails & Spa offers good pricing. This implies that the salon provides affordable services, which can be a major advantage for customers looking for budget-friendly options.

4. Friendly and sweet staff: Multiple comments mention the friendly nature of the staff at Top Nails & Spa. This indicates that the salon has a welcoming and pleasant environment, which can enhance the overall customer experience.

5. Cleanliness: One comment expresses satisfaction with the cleanliness of the salon. A clean and hygienic environment is crucial for a nail salon as it ensures the well-being of customers and reflects professionalism.

Weaknesses:

1. Long wait times: One customer complains about a long wait time, even with an appointment. This suggests that Top Nails & Spa may struggle with managing their appointments effectively, leading to frustration and inconvenience for customers.

2. Painful and uncomfortable experience: Another customer describes their manicure experience as painful and uncomfortable. The comment indicates poor technique and lack of attention to customer comfort. This reflects negatively on the salon's ability to provide a pleasant experience.

3. Low quality and short-lived results: The same customer also mentions that their manicure started to peel and chip within four days. This suggests that the quality of the products and services provided by Top Nails & Spa may be subpar, leading to unsatisfactory and short-lived results for customers.

4. Lack of concern for customer complaints: One customer mentions that their attempt to report a toe infection was met with rude behavior and indifference from the staff member they spoke to. This indicates a lack of customer service and a failure to address and resolve customer concerns effectively.

5. Rushed service: The last comment highlights that one customer felt rushed during their gel manicure, resulting in poor quality nails. This suggests that the salon may prioritize speed and accommodate regular customers over providing thorough and meticulous service to all customers equally.

In conclusion, while Top Nails & Spa has strengths such as efficient service, skilled technicians, competitive pricing, friendly staff, and cleanliness, there are also weaknesses regarding long wait times, painful experiences, low quality results, lack of concern for customer complaints, and rushed service. These weaknesses need to be addressed for the salon to improve its overall customer experience and reputation.

Best TL Reviews

Went in for manicure and pedicure with my MIL on a Friday at 3. We were helped immediately! Nikki did my nails and did a fantastic job. My nails were weak and paper thin. She did dip with a wonderful Xmas design. Got the Deluxe pedicure and was in heaven. Definitely will go back to this shop forever.

Good pricing and sweet people.Tam is very nice and I love the work that Nikki keeps doing on my nails, great nail tech!

Do not waste your time or money here! I had an appointment for 3:30pm over the weekend. I arrived on time and was still forced to wait over 40mins. I had my acrylic nails removed and asked for a gel manicure. To be honest, the entire process was painful. The lady practically tried prying my nails off prior to soaking them. The quality is horrible. I'm only on my 4th day and they have already began to peel and chip. The nail polish almost looks uneven and bubbly. They are completely uneven as well. This was the most uncomfortable/painful manicure I've ever had. I honestly just wanted to leave ASAP and didn't have time to ask for them to be redone since I had already been there way too long. I will not be returning. I've attached photos. Keep in mind, they charged me $40 for this.

Went in to get a pedicure. The lady giving me a pedicure was rough despite telling her it hurt and she made my toe bleed. The day after I got a toe infection. I tried to let them know, I spoke with Annie, but Annie was rude when I spoke to her and didn’t seem to care. Would avoid getting nails done here.

Very friendly staff, very clean place. I love my mani pedi

I went into the salon wanting black gel acrylic coffin shaped nails with a fire ???? black flame design on the ring fingers and thumb fingers.

I also wanted to get a black gel pedicure and callus remover.

The lady Tina who worked on my hands first started me at manicure chair then told me to go to a massage chair so I could get my toes and fingers done at the same time. When she was doing so she had me in a highly uncomfortable position majority of the time and when using the drill for my nails she cut the cuticle on multiple fingers and I have scabs today from it. With my pedicure she first had the water way too hot and got irritated with me, when I stated its really hot to the point I was uncomfortable putting my feet in. She fixed it but then scoffed when I brought up too that I wanted to get callus remover. Didnt use lotion either for massage. Used baby lotion. $85 +$5 for both of them. Won't be coming here again. Also I wanted a fire design and the gal couldn't do it. Looked like a tree after hurricane Katrina. After I just said all black please

Don't come here lol there are places who have hospitality and skill much better than this place. Would have given a 1 but didn't wanna be extremely rude.

Awesome nails for all seasons and reason for a great price from wonderful ladies.

They're really friendly. My issue was the lady that was doing my gel manicure seem to be in a rush because one of her regulars came in after she started working on my nails. I let her know that she rushed through my nails and they come out bad. I also told her I didn't have time to fix them because I had already been there for almost 2 hours so she offered me $5 off. I told her it was fine and that i was upset that she did mine fast so she could help someone else. At the end of the day I'm still a paying customer so I should get the same time and effort as any other customer. They also allowed the lady (who was the regular) not to wear a mask which is kind of upsetting because everyone else was wearing a mask. Not once did they ask her to wear one. Overall it was an okay experience.