Quick Facts About Elite Nails & Spa
Strengths:
1. Nice treatment: One comment highlights that the staff at Elite Nails & Spa are friendly and provide good customer service. This suggests that they make an effort to create a welcoming and comfortable environment for their customers.
2. Skill in gel manicure and pedicure: A positive review mentions that the gel manicure and pedicure service at Elite Nails & Spa looks great. This suggests that the staff are skilled in providing this specific service.
3. Quick response to appointment booking: A customer mentions that Elite Nails & Spa promptly responded to their appointment request when booking online. This indicates that the salon is efficient in managing appointments and maintaining good communication with their customers.
4. Ability to listen and accommodate requests: A satisfied customer mentions that a staff member named Vincent at Elite Nails & Spa took the time to listen to their concerns and provided a satisfactory solution. This shows their willingness to accommodate customer requests and ensure customer satisfaction.
Weaknesses:
1. Lack of professionalism: One customer comments that the service at Elite Nails & Spa is not professional at all. They mention a specific incident where the staff burned their skin during an eyebrow washing and did not clean their toe nails properly. This suggests a lack of attention to detail and proper training in providing professional services.
2. Inconsistent pricing: A customer mentions that Elite Nails & Spa charges different prices each time they visit for the same service and sometimes charges them for services they did not ask for. This inconsistency in pricing can lead to customer dissatisfaction and a lack of transparency in their pricing policies.
3. Money-focused approach: A comment suggests that Elite Nails & Spa has become more focused on making money rather than providing quality service. The customer mentions that the salon does not listen to their needs and performs services without their consent. This indicates a lack of customer-centric approach and an emphasis on profit rather than customer satisfaction.
4. Poor attention to detail: A customer expresses disappointment with the quality of their nails after visiting Elite Nails & Spa. They mention that their nails were lumpy, had air bubbles in the gel, and were not smooth. This highlights a lack of attention to detail and poor execution of the nail service.
5. Uncomfortable massage experience: Another customer mentions that the massage they received at Elite Nails & Spa was uncomfortable and not up to standard. They also point out that the salon does not have a massage chair, which further detracts from the overall massage experience. This suggests a lack of professionalism and expertise in providing massage services.
6. Rude and unprofessional behavior: One comment mentions that the staff at Elite Nails & Spa exhibited poor manners and were rude towards the customer. They report feeling uncomfortable due to the staff discussing and laughing at their feet and nails. This indicates a lack of professionalism and customer respect from the staff.
In conclusion, Elite Nails & Spa has some strengths such as friendly service and skill in gel manicure and pedicure. However, there are several weaknesses including lack of professionalism, inconsistent pricing, a money-focused approach, poor attention to detail, uncomfortable massage experiences, and rude behavior. These weaknesses indicate that there are areas for improvement in the salon's service and practices.
Best TL Reviews
They treat you nice, but the service is horrible, not professional at all. You pay the full price and come out with a really bad service. Very disappointed. I got a eyebrow washing and she burned my skin. She didn’t clean my toe nails properly and doesn’t put the polish nail on the edge of the nail. I got a gel service on finger nails and you can see on the picture, the polish nail goes over the skin. Very very disappointed, I had to go to other place to be able to travel with a better service.
Had a wonderful afternoon of pampering yesterday at Elite Nails.Pedicure manicure and some waxing. Brittany was wonderful, did a great job. Will definitely be going back again. the gel manicure and pedicure looks great.
They charge different prices each time you go in for the same service. Then charged me for services I didn’t ask for. Rude and money hungry. They don’t listen, they just do what they want to do and you pay for it. This used to be my favorite place but the way they have gotten about money, I won’t be back!
I wanted to get my nails done before my wedding so I could get used to them. The salon is nice and roomy. The staff is friendly and smiling. However, the woman that did my nails wasn't very nice. She barely said 2 words to me. My nails turned out pretty but she kind of rushed through them left them very lumpy. They aren't smooth at all and I can see the air bubbles in the gel. She didn't do any of the hand massage stuff that they're supposed to do. She only did a pile of oil at the very end and left me very oily and greasy. I feel that I will have to go somewhere else to have it done again and fixed. I won't be going back in there.
Instead of soaking my nails for a few minutes and gently removing the gel polish, they aggressively attempted to scrape off my polish and then proceeded to use the power drill filer to sand off my nail beds. I stopped the manicure immediately and just had my nails cut and filed with no polish. The cut and file was jagged and not neat, each of my nails are different lengths and my nail beds are extremely sore. They didn’t clean out from under my nails. I then asked for a massage to try and take the edge off of the horrible manicure. What followed was the most uncomfortable massage I have ever received which they convinced me to get “15” minutes instead of ten before they started and they didn’t use a timer; i’d be surprised if they spent 10 minutes. They shouldn’t offer massages if they are that terrible and they don’t have a massage chair. they charged me $35 to not get my nails done.
Wonderful service and they did a fantastic job on my feet. I had been camping and hiking so my feet were a hot mess. They did a profession as l job and were pleasant and nice. If I am ever in the area again I will definitely stop by.
I asked to Book an appointment online. They got right back to me. I needed a terrible French Manicure either repaired or totally redone. Vincent fit me right in. He took the time to remove all of them for me and replace with the best French Manicure I've seen. THANK you Vincent for taking the time to listen to me and for my beautiful nails.
They have poor manors and they were very rude when they asked me if I wanted my nails done simply because I asked how much. Also I'm sure everyone knows that they talk about us but when they start pointing at your feet or nails and laugh then look at you and start to stare at you it becomes very uncomfortable so they had poor service and manors as well as the prices are outrageous.
Elite Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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