Superior nails

+1 623-536-6868

5110 N Dysart Rd Suite 172, Litchfield Park, AZ 85340 United States of America

Open Today: -

Quick Facts About Superior nails

Superior Nails Place has received both positive and negative comments regarding their services. To provide a comprehensive understanding of the strengths and weaknesses of the salon, we will consider each comment individually.

Starting with the positive comments, it is clear that some customers have had pleasant experiences at Superior Nails Place. They appreciate the consistent quality of service and the friendly demeanor of the staff. These strengths contribute to a positive customer experience and create a welcoming and comfortable environment. The fact that the staff takes their time to ensure a good outcome also indicates attention to detail and a commitment to client satisfaction.

Additionally, one customer specifically mentioned the nail technician named Kim, who consistently delivers exceptional service. This shows that the salon has talented and skilled staff members who are able to meet the specific requirements of their clients. The ability to fulfill customer requests, even if they bring in a picture or have a specific idea, is a valuable strength for the salon.

Furthermore, another positive comment points out that the wait times have been reasonable, with the longest visit lasting one and a half hours. This indicates that the salon has efficient systems in place, allowing them to serve their clients in a timely manner. Balancing quality with speed is important for customer satisfaction, and Superior Nails Place seems to excel in this aspect.

Moving on to the negative comments, several customers express disappointment with their experiences. Some have had issues with their nail durability, with polish chipping off within a week. This suggests a weakness in the application process or the quality of the products used. Another customer experienced dull and lifting nails after only a week, indicating subpar longevity and potentially inadequate nail preparation.

Another weakness identified by customers is the poor customer service. Some individuals have encountered rude and unhelpful staff members. This is a significant weakness as customer service plays a crucial role in determining the reputation and success of any business. Instances of rudeness, refusal to fix mistakes, and prioritizing other customers over existing ones reflect an unprofessional approach that is likely to drive customers away.

Furthermore, one customer complained about the owner of the salon using her fingernail to remove excess product, causing pain. This highlights a lack of proper training and technique. Utilizing appropriate tools and methods is essential for customer comfort and safety during treatments. Additionally, denying a customer the use of an emery board to resolve their issue showcases a lack of empathy and flexibility, further contributing to poor customer service.

Several customers also mentioned concerns about the quality of the nail work. Crooked filing, sloppy polish application, and the inability to deliver requested nail designs indicate a weakness in the technical skills of the staff members. Nail salons should be able to provide precise and meticulous services to meet customer expectations.

Lastly, a customer expressed dissatisfaction with the failure to remove a callus despite paying extra for the service. This points to a lack of attention to detail and a potential lack of training in specific treatments. Inconsistencies and oversight in providing additional services can lead to customers feeling neglected and dissatisfied.

In conclusion, while Superior Nails Place does have some strengths such as consistent service, friendly staff, and talented technicians, there are significant weaknesses that need to be addressed. These weaknesses include issues with nail durability, poor customer service, inadequate technical skills, and neglect of additional services. By focusing on improving these areas, Superior Nails Place can work towards providing a better overall experience for their clients and become a more reputable salon in the industry.

Best TL Reviews

We have come here three times and every time the ladies are so nice and consistent. They do a great job and take their time to do your nails.

I love this place so much! The workers are nice and i love how my nails turned out.

I've been to this place 3 times in total and each time have been unimpressed. The first 2 times I only got a pedicure and had the Polish chip off within a week of it being on. This last time I got a full set and pedicure. The nail application was decent the owner did my acrylics but she switched me to an older lady who painted my nails and boy oh boy were they bad. She caked the Polish on so thick trying to smooth it out my nails didn't dry and smudged HOURS after leaving. It's been a week since I've had my nails and already they're dull and lifting. I broke a nail while at the gym (completely my fault) I came in today to have it fixed and was told they were too busy today to help, i told the owner id wait and after much hesitation she sat me down with another lady who fixed my nail but instead of matching the color I already had on applied a silver glitter. I wasn't opposed until she neglected to match the other hand. I'm totally not one who likes to complain but my god this was the worst experience ever. I can guarantee I will NEVER BE visiting this salon again.

Been to this place several times. The customer service has never been outstanding. Well today I got SNS, which if you’ve had it done you know it’s not cheap. The lady who did it, who I think is the owner of the shop, did mine today. When she finished, there was purple stuff all around my fingers and I ask her to remove it. Instead of using some kind of solvent or maybe an Emory board to remove it, she starts picking it with her fingernail, which was very painful. It still wasn’t all removed, so when I asked her about it, she said and I quote, “oh it’s no big deal, it’ll come off when you wash your hands later”. I washed my hands in the shop and it was still on there. I went so far as to ask if I could use their Emory board just to do it myself right quick. She said no you cannot. I will never be back. And they did not get a tip. Stay away from this place. They obviously need more training.

Aweful service. Will never go there again.

I got my nails done with them 2 weeks ago and they werent to bad . They started doing my fill and since a customer Came in wanting fancy nails they moved me to get my pedicure. They apologized and i was fine. Today i broke my nail and thought i would give them another try. There was only on person waiting and the same lady that did my nails( she has short curly hair) asked what i needed when i told her she said we don't have time and called the next person and left me standing. Wow i never have had someone so rude right of the bat

That's what i get for going to a place with a 3 rating. No problem i will take my money somewhere else

Have been coming here for about 3 months. Kim is AMAZING every time I come in with a picture or idea of what I want and she blows it out of the water. Decent price, great customer service, longest I’ve been there has been an hour and half! I went in today when they opened Kim had appointments all day, asked if I could come another day (I usually will wait for her) I told her I worked all week and needed then done for family pictures. She told me to come back at 5 even though they closed at that time to get me done! Best nail tech I’ve gone too, I will never go anywhere else!

Wish I could upload pics. The result of a simple pastel blue with daisies was just ????. She was pretty rude about the state of my dry hands and peeling cuticles (idk what you want from me, it’s dry here and that’s one reason I’m coming to get my hands treated nicely). It took me telling her several times her filing was crooked or else she would have been satisfied with me leaving with crooked af nails. Very VERY unimpressed with the look and when she was done a lady was telling her how she could fix the daisies TO ACTUALLY LOOK LIKE DAISIES and she just was like whatever off you go. I understand detailing isn’t for everybody, but if you can’t do it, please tell me so I’m not walking out looking like my four year old did my nails.

I normally like it here fine even though they always put the polish on a bit sloppy and never seem to cut or files nails straight but will not be back after my last visit because as usual polish was sloppy, nails are crooked with a cut in my skin in one spot and then she put my shoes on too quickly so I had to come back and have my polish redone. That happens and I understand, would not have been a big deal but not only was she acting like it was my fault but I have a callus I needed removed so paid extra for removal and she did not remove it even a little bit even after I showed it to her twice. That is probably too many little things adding up for me to return.