Today Nails & Spa

+1 978-740-8888

80 Wharf St A, Salem, MA 01970 United States of America

Open Today: -

Quick Facts About Today Nails & Spa

Today Nails & Spa place has received a mix of positive and negative comments, providing a range of insights into the strengths and weaknesses of the salon. In order to assess these, it is important to consider factors such as service quality, professionalism, skill level of staff, customer satisfaction, and pricing practices.

Starting with the strengths, it is clear that some customers have had positive experiences at Today Nails & Spa place. The client who had their acrylics removed and a quick polish done praised the salon for doing a great job and being gentle. This indicates that at least some of the staff members possess the necessary skills and techniques to provide a satisfactory service. Additionally, another customer commented on Diane's amazing job, implying that there are skilled and talented technicians at the salon. Moreover, the high level of satisfaction expressed by customers who praised the salon's conversation and excellent work during manicures and pedicures suggests a positive and comfortable environment, which is a strength for Today Nails & Spa place.

Another strength highlighted by multiple customers is the overall atmosphere and ambiance of the salon. The reviewer who loved coming here mentioned the sweet owner and the great relaxing music, indicating that the salon provides a pleasant and calming atmosphere for customers. This creates a positive experience and can contribute to customer loyalty and satisfaction.

Additionally, several positive comments mentioned the quality of work provided at Today Nails & Spa place. Customers praised the salon for doing an amazing job on their nails and being able to replicate desired designs based on pictures. This demonstrates the skill and attention to detail of the staff, further enhancing their strengths.

Moving on to the weaknesses, one common complaint is the lack of professionalism displayed by some staff members. The customer who had her lashes filled by an unlicensed technician had a terrible experience, with the technician botching the job and leaving her with fewer lashes than before. This indicates a lack of competence and expertise among some of the staff members, which can be detrimental to the salon's reputation and customer satisfaction.

Another weakness highlighted by a customer was the pressure to leave a 20% tip on top of the service charge. This is seen as unprofessional and manipulative behavior, as tips should be optional and given based on the customer's satisfaction with the service provided. Forcing customers to leave a specific tip amount can lead to a negative and uncomfortable experience, as seen in the mentioned comment.

Furthermore, a customer complained about sloppy and rushed work on her nails. This indicates a lack of attention to detail and a disregard for quality, which can result in an unsatisfactory experience for customers.

In summary, Today Nails & Spa place has both strengths and weaknesses. The salon is praised for its skillful and talented technicians, pleasant atmosphere, and ability to replicate desired designs. However, weaknesses include unprofessional behavior, lack of expertise among some staff members, and rushed and sloppy work. These weaknesses should be addressed by the salon in order to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

I went here to get my lashes filled. The lady that usually does them was on vacation, but the lady that ended up doing my fill INSISTED she knew how to do lashes. She in fact did not know how to do lashes and I'm pretty sure she's not even licensed to do them. I could tell she didn't know what she was doing the second I laid on the table but I'm nice (unfortunately) and gave her the benefit of the doubt. She botched them so bad that I left with less lashes on my eyes than I had previous to my fill. Both of my eyes were basically glued shut when she was done. I was super irritated that she even had me pay. She knows damn well she shouldn't have charged me lol. Hands down the worst experience I've ever had at a salon.

I stopped by today to have my acrylics removed and for a quick polish. The lady who helped me did a great job and was gentle too. I’m not from Massachusetts but I’d be happy to return here if I lived nearby.

My girlfriend went here and they were extremely unprofessional, they forced her to leave a 20 tip on top of a $35 pedicure by holding on to her card until she “went to the atm” and got it.

Her nails were also very sloppily done and rushed. As most of you should know, tips are optional and given in response to good or exceptional service, this was neither.

Absolutely disgusting behavior. Do not go here.

(1st pic: what she got)

(2nd pic :what she wanted)

Diane always does such an amazing job. My fiancé loves going to her to get her nails done. Never have had a bad experience there.

Amazing! I showed Diana a picture and she absolutely killed it. I can’t wait to show off my nails. 10/10 would recommend!!!

My wife and I both got manicures and pedicures. Ladies did a fantastic job! Thank you ladies for the great conversation and the excellent work!

Missed going here! Such an amazing job! My natural nails have never been this long for so long before!

I love coming here. The owner is sweet, the salon plays great relaxing music, the quality of work is top notch, what’s not to love? Highly recommend!!! I got my nautical nails done there today and I absolutely love them!