Quick Facts About Five Star Hair Salon
Strengths:
1. Excellent customer service: Many customers mention how nice and helpful the staff at Five Star Hair Salon are. They make customers feel comfortable and are knowledgeable about hair treatments and services.
2. Skillful stylists: Customers have praised the stylists, particularly Kristen, for their ability to deliver great haircuts and colors. The positive experiences with the stylists indicate that they are talented and know what they are doing.
3. Clean and relaxing atmosphere: Several feedback remarks on the cleanliness of the salon, which is highly appreciated by customers. Additionally, the mention of a head, neck, and back massage during hair washing suggests that the salon provides a relaxing experience.
4. Acceptance and lack of judgment: One customer specifically mentions that the salon staff did not pass judgment on their thin hair. This shows that the salon is inclusive and welcoming to all hair types and individual preferences.
5. Reasonable prices: A customer mentions that the prices at Five Star Hair Salon are great. This indicates that the salon offers competitive and affordable pricing compared to other salons.
6. Positive word-of-mouth referrals: Several customers mention that they were recommended by a friend to visit the salon, indicating that the salon has a good reputation within the community. This showcases the salon's ability to generate customer loyalty and positive reviews.
7. Attention to detail: One customer mentions that Kristen listens to their preferences and does a great job every time. This indicates that the stylists pay attention to their clients' desires and strive to meet their expectations.
Weaknesses:
1. Inconsistent service: One customer expresses dissatisfaction with the haircut experience, claiming that the stylist did a poor job and was rude. This suggests that there may be inconsistencies in the quality of service provided by the stylists.
2. Poor phone etiquette: A customer reports having a negative phone call experience with the salon staff, mentioning that they were hung up on and treated with attitude. This reflects poorly on the professionalism and customer service skills of the salon's staff.
3. Lack of respect for punctuality: A customer mentions that despite arriving only ten minutes late, they had to wait an additional 20 minutes for their appointment. This suggests that the salon may not prioritize punctuality or respect for customers' time.
4. Disrespectful behavior: Another customer mentions feeling disrespected and spoken to disrespectfully by the salon staff. This highlights a potential issue with the salon's communication and customer service skills.
Overall, the strengths of Five Star Hair Salon include excellent customer service, skillful stylists, a clean and relaxing atmosphere, acceptance of all hair types, reasonable prices, positive word-of-mouth referrals, and attention to detail. However, the weaknesses include inconsistent service, poor phone etiquette, lack of respect for punctuality, and occasional disrespectful behavior. Despite these weaknesses, the salon has received multiple positive reviews, indicating that the overall experience is generally positive for most customers.
Best TL Reviews
Everyone in this place was so nice and they know what they are doing. I got my hair colored for the first time in my life and it was a very pleasant experience!! Highly recommend this place!! Also there was no judgement about my thin hair and that was something I was really worried about. Thank y’all so much for everything!! I am definitely coming back here!
Kristen did a fantastic job on cutting my hair. The place is very clean and the young woman that washed my hair gave me the best head, neck and back massage!
I highly recommend this Five Star Hair Salon
Not happy with my haircut experience when you r changing so much money offer that kind of service too.
Hair is chopped so badly they look so thin now also she was not ready to listen and kind of rude as a stylish that's not good
I called the salon to ask about the prices, and she told me she didn't know, which makes no sense. I then proceeded to ask if they accepted walk-ins and she hung up on me. During the whole phone call, she obviously didn't want to talk to me and had an attitude. Never experienced that with any other place I've called.
My friend recommended this place, I made an appointment at 4 o'clock but 10 minutes late, I'm sorry, I waited 20 minutes, it's okay. but do not respect customers and talk disrespectfully . i never come back.
I love this salon. Kim and the rest of the ladies are so nice and incredibly helpful. They go out of their way to do a great job and the prices are great to boot. Myself and my fiance have been going here for a few years now and I can't recommend it enough. Do yourself a favor and stop by. There's also a yummy drink shop right next door. A haircut and a bubble tea is a great combo.
Kristen is awesome. I don't have time to go so often to see her, but every time I go she listen what I want. I am very picky person but I am happy every time she does my hair
This place is AWESOME!! My daughter and I came in for a wash And cut this morning. I got a deep conditioning treatment from Kristen that was beyond amazing! Left my hair so soft and smelling so good!! The scalp massage is so relaxing too! Lee washed, cut and straightened my daughters hair, and I can honestly say my daughters hair has never looked This beautiful! All of the ladies are super Sweet and professional. I highly recommend them!
Place Pictures
Five Star Hair Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:30 PM |
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| Tuesday | 10:00 AM - 06:30 PM |
| Wednesday | 10:00 AM - 06:30 PM |
| Thursday | 10:00 AM - 06:30 PM |
| Friday | 10:00 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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Location
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