Star Beauty & Communication

+1 843-554-4774

5300 Rivers Ave # 6, North Charleston, SC 29406 United States of America

Open Today: -

Quick Facts About Star Beauty & Communication

Star Beauty & Communication has a number of strengths as well as weaknesses based on the comments provided.

One of the strengths highlighted by the comments is the helpfulness of the staff. Customers appreciate that the staff not only knows the location of all the inventory but also the purpose of the products and details such as colors, styles, and lengths of hair. This shows that the staff has good knowledge about the products they sell and can provide valuable assistance to customers.

Another strength mentioned is the wide variety of products available at the store. Customers appreciate the selection of lace fronts, both human and synthetic, as well as natural products and numerous accessories. This indicates that the store offers a diverse range of options for customers to choose from, which is likely to attract a larger customer base.

Additionally, the cleanliness of the store is mentioned as a strength. Customers specifically mention that the store is well-kept and that there is a sanitization station by the door, which is convenient. This cleanliness factor contributes to a positive shopping experience and creates a favorable impression of the store.

On the other hand, there are also weaknesses highlighted in the comments. One of the main weaknesses is poor customer service. A customer mentions that the staff was not attentive and argued about showing ID for credit card use, resulting in the customer feeling undervalued and deciding to no longer patronize the store. This indicates a lack of professionalism and customer-centric approach by the staff, which can negatively impact the store's reputation and customer loyalty.

Another weakness mentioned is the pricing of products. While some customers find the prices comparable to other places, one customer mentions that the store wanted to charge a higher price for the same product compared to other stores. This perceived discrepancy in pricing can be a deterrent for customers, as they expect fair and competitive pricing.

In addition, the comments also highlight issues such as disorganization, darkness, and a rancid smell in the store. These factors create a negative shopping environment and can potentially drive customers away. One customer even perceives the store as having a lot of junk right at the front door, which can be off-putting for potential customers.

Lastly, the comment about being sold false "human" hair and the lack of assistance for a return highlights a major weakness in terms of product quality and customer service. Customers expect honesty and support when it comes to returning products, especially if they have traveled a long distance to visit the store. Failing to assist in this regard can lead to customer dissatisfaction and negative word-of-mouth.

In conclusion, while Star Beauty & Communication has strengths such as helpful staff, a wide variety of products, and a clean store, there are also weaknesses such as poor customer service, pricing discrepancies, and issues with organization and product quality. These weaknesses can negatively impact the store's reputation and customer loyalty if not addressed effectively.

Best TL Reviews

The ladies inside are quite helpful. And besides knowing the locations of all their inventory, they also know the purpose of the products, and the colors, styles and lengths of all the hair. Love this place!

I visited this store on yesterday. I wanted to purchase the Purple Pack which was being sold at a rate of $37.99 for 2 packs. I only needed 1 because I had already purchased 1 pack from Hair Depot. Hair Depot did not have the 2 packs available that I needed, so I visited this store for the other pack. Even though the sale was $37.99 for 2 packs, she wanted me to pay $21.99 for only one pack. I told her NO and walked out!!! I refuse to be played with because of hair. I keep reiterating that without black customers, these stores will NOT survive. If you cannot value me, I will NOT purchase anything from you. I paid $14.99 for 1 pack from Hair Depot. Why would I give her $21.99 for the same thing when almost EVERY hair store sells this? I will continue to exercise my worth by saying NO to people who do not deserve my money. And by the way, in my opinion, this store is disorganized, dark, and rancid. You can barely walk in the door without bumping into a bubble gum machine and a lot of junk right at the front door. The best thing that I can do is to not go back. How much profit can a business make without customers?

I’ve been coming to this hair store for more than 5 years.. never have they Asked me to see my I’d to use my credit card..the lady argued with me about this and she hasn’t been 100% attentive over the years definitely lost a valued customer ..Customer Service is poor‼️‼️

I was sold "human" hair, false! I called and asked if I was able to return. They said yes and I drove 3 hours to get here from home, in Charlotte. They did absolutely nothing to help me. They are a complete rip off and there products smell like old cigarettes.

SUPER friendly AND helpful the entire time. There are other beauty supply stores closer to me but I intend on by passing them every time to go back here. Wide variety of lace fronts (both human and synthetic) as well as natural products PLUS numerous accessories. O! AND A 20% DISCOUNT GOING ON RIGHT NOW!!????????

I've been a few times. The ladies have been helpful. Their selection of wigs isn't the best, but they aren't the worst either. The prices seem high on some things, but overall they are comparable to other places.

This place is a well kept secret!! What a treat when I entered the store!! The lady's inside are knowledgeable in their products and share it freely! I can't wait to go back!

The staff is always friendly and ready to offer help. The store is always clean and the little sanitization station by the door is super convenient. 10/10 establishment.