Quick Facts About Prime Nail & Spa
Prime Nail & Spa, based on the comments above, has both strengths and weaknesses.
One of the strengths mentioned by a customer is the satisfaction they feel when leaving the salon. The customer specifically mentions Amy as the technician who ensures their satisfaction. This indicates that the staff at Prime Nail & Spa have the skills and ability to provide excellent service to their customers. Additionally, the customer mentions that their nails are the only girly thing about them, suggesting that Prime Nail & Spa is inclusive and welcoming to all customers, regardless of personal style or preferences.
Another strength highlighted by a customer is the ability of Prime Nail & Spa to handle large groups, such as for a wedding party. This indicates that the salon has the capacity and resources to accommodate multiple customers at once, providing a convenient option for special occasions or group outings.
Additionally, multiple customers mention specific technicians who they believe are fabulous and great at what they do. This suggests that Prime Nail & Spa has skilled and talented staff members who are capable of delivering high-quality nail services to their customers. The fact that these technicians are mentioned by name indicates that they have made a positive impression on the customers.
However, there are also several weaknesses mentioned by customers that should be addressed by Prime Nail & Spa. One recurring issue is the lack of communication and organization when it comes to appointment scheduling. Multiple customers mention that their appointments were not written down or forgotten about, resulting in long wait times and frustration. This indicates a need for improvement in the salon's booking and scheduling procedures to ensure that customers' appointments are properly recorded and honored.
Another common complaint is the rushed and inconsistent quality of the nail services provided. One customer mentions uneven nail cutting, minimal callus and cuticle removal, and uneven polish application. This suggests a lack of attention to detail and a need for improvement in the technicians' skills and techniques.
It is also worth noting that one customer mentions the salon being too overbooked and unable to handle walk-ins. This indicates that Prime Nail & Spa may need to reevaluate their appointment management systems to ensure they are not overbooking and overwhelming their technicians, resulting in rushed and subpar service.
In conclusion, Prime Nail & Spa has the strengths of providing satisfying services to their customers, being able to handle large groups, and employing skilled technicians. However, there are weaknesses in terms of appointment scheduling, attention to detail, and rush service. Addressing these weaknesses would greatly improve the overall customer experience at Prime Nail & Spa.
Best TL Reviews
I always see Amy???? love this place. My nails are really the only girly thing about me so Amy always makes sure I leave satisfied. A little pricey but as long as they keep me walking out with a smile it’s worth it
I have been going here since high school and never thought I would have to write this. I’m used to having to wait (even with an appointment) sat for 20 minutes bc she forgot about my appointment. When explained my nail design (colored french tip) she insisted that she understood. When I corrected her she still insisted she was right. Trusted her and she completely did them wrong. A situation occurred where she forgot about another scheduled appointment. And I believe took her frustrations out and was rushing in order to just finish her job. Nails were AWFUL thankfully Attaché Nails was able to fix, a do a design much more intricate and detailed. The salon cannot handle walk ins and needs to be appointments based. Too overbooked, be prepared to be passed around through technicians.
Love coming here for acrylics and pedicures! Also all my girls and mothers came for services for my wedding! It’s always a good time here too! Always a great job done by staff
i’m giving them three stars because Lisa and Abby are truly fabulous and great at what they do. However, I make an appointment and call every single time before I come. Every time I come they do not have my appointment written down. I end up waiting a half hour longer than I needed to. I do not like getting my nails done as it is and this experience makes it incredibly worse. I do this as I am sitting here for the 5th time in a row of having an appointment and it not being written down. I have made my appointments every way you can imagine: calling the day of, calling the day before, making it with the technician after they just finished my nails, and I am never taken within 10-15 minutes of my appointment time. lt is my final straw.
Amazing nail salon everyone is friendly and they know their regular customers by name. I've been going to Rachel for a year now and we hit it off the first day we met been a regular ever since. They do great nails here I highly recommend this place you will not be disappointed.
First time here and a very rushed job. Uneven nail cutting, barely any callous and cuticle removal, and uneven polish application. Can improve attention to detail.
Pam did my nails sooooo nice! She was fast as well. Abby is nice too! The whole team was welcoming and friendly. Everything felt right! Very Affordable. Please come here to get your nails done the service was out of this world. I appreciate you guys????
My nails are always on point and the nail artists are friendly and fun! Shoutout to Anne- love her!
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Prime Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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