Creative Nails

+1 256-772-8266

8760 Madison Blvd Ste N, Madison, AL 35758 United States of America

Open Today: -

Quick Facts About Creative Nails

Creative Nails, located in the Madison area, has received mostly positive comments from customers. The strengths and weaknesses of the nail salon can be evaluated based on these comments.

Strengths:

1. Excellent service: Multiple customers mentioned that the nail technicians, particularly Evonne and Ann, provided exceptional service. They were described as sweet, warm, and kind. This indicates that the staff members have strong interpersonal skills and are able to create a positive and friendly atmosphere for customers.

2. Skillful nail technicians: Many customers expressed their satisfaction with the quality of the nail services they received. The comment about the "simply outstanding" nail art and the mention of the "wonderful job" done on the manicure suggests that the nail technicians at Creative Nails are highly skilled and capable of providing top-notch nail services.

3. Efficient system: The computerized system for customers to log in and inform the staff of the services they want was praised by one customer as the "magic touch." This indicates that Creative Nails has implemented an efficient system that helps minimize waiting times and ensures that customer preferences are accurately recorded.

4. Relaxing atmosphere: The mention of a massage chair and the comment about the services being "so relaxing" implies that Creative Nails provides a comfortable and calming environment for customers. This is an important strength as it can enhance the overall experience and create a sense of relaxation during nail services.

5. Positive customer interactions: Several customers mentioned the politeness and good customer service they experienced at Creative Nails. This indicates that the staff members are attentive to customer needs and strive to create a positive customer experience.

Weaknesses:

1. Pricing concerns: One customer expressed disappointment with the pricing, stating that they were charged $65 for a cut down and polish change on nails and toe repairs. Additionally, they mentioned that their nails were not properly painted and filed. This suggests a potential weakness in the salon's pricing transparency and quality consistency. Creative Nails should ensure that customers receive clear explanations of the pricing and improve the quality control of their services to avoid similar complaints in the future.

2. Inconsistent customer experiences: While the majority of customers had positive experiences at Creative Nails, there were a couple of negative comments regarding the nail services. One customer mentioned being charged extra for filing during a nail reshape, which left them highly disappointed. Ensuring consistent quality, pricing, and service across all customer interactions is essential for maintaining a strong reputation.

3. Limited geographic reach: One customer mentioned that they wished they lived closer to Creative Nails, indicating that the salon's location may not be convenient for everyone. This could limit their customer base and potential reach. To overcome this, the salon could consider expanding to other locations or implementing mobile nail services to cater to a wider clientele.

In conclusion, Creative Nails has several strengths, including excellent service, skillful nail technicians, an efficient system, a relaxing atmosphere, and positive customer interactions. However, the salon should address weaknesses related to pricing transparency, quality consistency, and geographic reach to ensure customer satisfaction and enhance their overall reputation.

Best TL Reviews

I just moved to the Madison area and I found Creative Nails. They did NOT disappoint. The lady named Evonne was super sweet and she did an amazing job on my nails and toes. I liked the fact that I didn't have to wait long to see a nail technician. The computerized system for customers to log in and inform the staff of the services you want was the magic touch for me. Oh and that massage chair was right on time. I will definitely be back!

1st round of nail art...galaxy nails...with toes to match.

2nd round of nail art...simply outstanding! Ann is so talented. Artemis logo space nails WITH the tiny tiny writing. Like...flabbergasted at how great these are. Thanks again!

I just received a cut down and polish change on my nails, and 4 acrylic toe repairs. They charged me $65. Not to mention that my nails are terrible painted and filed. When I asked for a break down of my bill. She charged me 10 for filing my nails during the “reshape”….. Highly DISAPPOINTED & DO NOT recommend.

- Mrs. Raymond

I met Ann...she was absolutely GREAT! Wonderful and warm personality! I've found my Nail Salon spot!!!

Visited Ann today and got the Hybrid Gel... Best choice! If you have liquid gel right now, highly recommend to switch to Hybrid!! Light, smooth, clean, and feels like your own nails!!

Thank you Anne! Walked in for a manicure and Anne was very kind. She did a wonderful job!

Very polite,good customer service, loved my nails as well

These services were so relaxing! I wish that I lived closer; I was up visiting my parents, so I took my Mother for a Mani & a Pedi. We had a great day together! ❤️????

This was the best nail shop I’ve been to in the Huntsville and Madison area. I’m very please with my nails