Quick Facts About Queen Nails & Spa
Queen Nails & Spa has received mixed reviews based on the comments provided. While some customers had positive experiences and praised the staff and services, others had complaints about the prices, the quality of the work, and the customer service. In order to assess the strengths and weaknesses of the salon, we will analyze each aspect mentioned in the comments.
Starting with the strengths, Queen Nails & Spa seems to have a friendly and professional staff. Multiple customers praised the technicians for being nice, sweet, friendly, and very attentive. They appreciated the welcoming and accommodating environment, which made them feel comfortable and relaxed during their visits. The salon is also commended for its cleanliness, with one customer mentioning that it is always clean.
Another strength mentioned is the quality of the work provided by some technicians. Customers were satisfied with their nail sets and dip powder services, mentioning that their nails looked stunning and that they got exactly what they wanted. The positive experiences of these customers indicate that the salon has skilled technicians who can deliver satisfying results.
Furthermore, the longevity of the salon is mentioned as a positive aspect. One customer mentioned that they have been frequenting Queen Nails & Spa for years, indicating that the salon has been able to maintain a loyal customer base.
However, there are also several weaknesses evident in the comments. The most common issue mentioned is the pricing discrepancy. One customer pointed out that while the advertised price for a full set of acrylic nails was $35, they were charged a total of $56, which they found outrageous. This suggests a lack of transparency in pricing and a potential issue with communication regarding the final cost. Another customer mentioned that they were initially quoted $22 for a gel toenail color change, but were charged $26 instead. This inconsistency in pricing can lead to customer dissatisfaction and may indicate a lack of professionalism.
There are also complaints about the quality of the work and the customer service. One customer mentioned being rough-handled during their appointment, resulting in an infection on their toe. Another customer expressed disappointment in the sloppy gel polish job they received, feeling that they were punished for just getting a color change. These comments suggest a lack of attention to detail and potential issues with the technicians' skills and level of care.
The comments also mention a change in ownership, which could be a potential weakness. While one customer mentioned that their favorite employees stayed after the change, they also noted unfamiliarity with the new employees. This change in ownership might lead to inconsistency in service quality and customer satisfaction.
In conclusion, while Queen Nails & Spa has some strengths, such as a friendly staff and positive feedback on some services, there are also several weaknesses that need to be addressed. The pricing discrepancy, lack of transparency, inconsistent quality of work, and potential issues with customer service raise concerns about the salon's overall performance. Improving communication regarding pricing, ensuring consistent and high-quality service, and addressing customer complaints will help enhance the reputation and customer satisfaction of Queen Nails & Spa.
Best TL Reviews
They were very friendly and very professional. The lady that I got was Cindy. She is very nice and sweet. it was a clean place. I did get nicked by the drill a couple times. My nails are absolutely stunning. She was able to help me add a little bit more of the design. The prices are good but once I saw my bill it was a different story. On the paper they have with the prices it says for a full set of acrylic nails is $35 I paid $56 in total without tip with the tip came out with 66 which I found outrageous. 10/7/21 update one of my nails broke the amount of acrylic she used was very thin too
I haven’t been in here in a long time! It’s called something different on the front of the building, but it’s the same place (Queen Nails).
I saw wendy for dip powder, and she did amazing! I love them so much and will definitely be returning.
Everyone was very friendly and helpful. I showed a picture of what I wanted and got exactly that! It felt like I was hanging out with friends. This is definitely my new place ♥️
HIGHLY recommend!
I recently moved to the area and this Nail Salon was recommended by my Fiancé. Excellent Service and great atmosphere! I love it the very relaxing Pedicures with several to choose from. The Nail Technicians here are superb and very attentive. I definitely recommend and if I could give 10 Stars I would!
Don’t tell your prices until you are paying and they don’t listen to you when they’re being rough. Now I have a infection on my toe.
I love the gals there. They always do a great job and very friendly. They have recently changed owners, however the employees who stayed after my favorite! I don't know the new employees that week but again, very nice
I called ahead today for a price on gel toenail color change. She said 22. When I arrived, I was asked by a man if I was the one who called for color change. Yes. They were both very unfriendly from there. Eye contact without smile etc. She said it's 3 dollars for nail trim. Yes, please. The lady who did them was very nice and friendly. When I payed, the man charged me 26. I don't mind paying whatever the charge is, but don't be dishonest. They only accept cash tips, so I had to leave and return. I tipped 7. After looking more closely at my toes when I got home, it was the sloppiest gel polish I've ever been given. I felt I was punished for just getting a color change. I will have to find another place to have them redone.
Love this place! Have been frequenting this nail salon for years now. It's always clean and the staff is always very accommodating with special requests. I am a hiker and my toe nails always need special attention. Michelle took such good care of my nails.. she has since left, but Lyn who has taken over does an equally excellent job! I highly recommend this place!
First time at this Salon, and I am absolutely satisfied with my visit. They took me in right away, beautiful environment and everyone was very nice and welcoming. And I love my new nail set! I definitely look forward to coming back soon.
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Queen Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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Location
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