Quick Facts About USA Nails & Spa
USA Nails & Spa is a nail salon that has received mixed reviews based on the comments above. In order to evaluate its strengths and weaknesses, it is important to analyze the feedback provided.
One strength of USA Nails & Spa is the quality of work provided by the technicians. Multiple commenters praised the skills of certain technicians, such as Mindy and Vinny. They mentioned that these technicians were detail-oriented, took pride in their work, and provided a pleasant experience. Additionally, one customer mentioned that their nails turned out exactly how they wanted them. This indicates that the salon has some skilled and talented technicians who are able to meet customer expectations.
Another strength is the convenience and efficiency mentioned by some customers. One commenter appreciated that the salon started a waiting list and called them when they were ready to be serviced. This helps avoid long waiting times and provides a more efficient experience for customers. Another customer mentioned that the dipped gel polish used by the salon dries instantly, allowing them to leave right away. These convenience factors can be attractive to customers who value their time and want to have a quick and efficient nail service.
Cleanliness and professionalism are also mentioned as strengths of USA Nails & Spa. One customer mentioned that the salon was very clean and represented professionalism. Another customer praised the technician for being nice and professional during their pedicure. This indicates that the salon maintains a clean and professional environment, which is important for customers when choosing a nail salon.
However, USA Nails & Spa also has some weaknesses based on the comments. One recurring complaint is the unprofessional and rude behavior of the manager, Megan. One customer mentioned that Megan was nasty and rude when they arrived late for an appointment due to another beauty appointment running over. They were told to "hurry up" and "get there" even after explaining their situation. This type of behavior from a manager can negatively impact the customer experience and make some customers feel unwelcome.
Another weakness mentioned is the poor customer service provided by certain technicians. One customer complained about a male technician who was rough and rushed during their service. They mentioned being burned with the drill and receiving a terrible paint job. They also expressed frustration with the technician's lack of care in making their nails look nice. Another customer mentioned that their design ended up looking like splotches instead of the cheetah print they requested. This indicates inconsistency in the quality of service provided by some technicians, which can lead to dissatisfaction among customers.
Communication is another weakness mentioned by some customers. One commenter mentioned that there was no communication besides the shape and design of the nails. Another customer mentioned that the nail technician did not ask about their desired nail design. This lack of communication can lead to misunderstandings and result in customers not getting the desired outcome for their nail service.
In conclusion, USA Nails & Spa has strengths such as skilled technicians, convenience and efficiency, and cleanliness. However, it also has weaknesses such as unprofessional management, poor customer service from certain technicians, and communication issues. These aspects should be taken into consideration when evaluating the salon and determining whether it is the right fit for individual customers.
Best TL Reviews
I’ve been going to this salon for 6 years and have been recently ignored my the manager Megan when trying to book my regular services. When patronizing this business, I’ve always been professional, kind, and patient during my visits. I’ve always communicated ahead of time when I couldn’t make an appointment or if I needed to reschedule. I even drove +30 mins to return once I relocated last year out of habit. Megan who runs scheduling via text was nasty and rude to me—all due to another beauty appointment running over, making me late 20 mins for my pedi. I was told to “hurry up” and “get there” even after telling her I was on my way. I even offered to wait or reschedule. Megan became sassy and told me “she’s no longer available” and that I could be a “walk in” moving forward after one late occurrence. Extremely petty after 6 years of being a client! I’ve brought so many friends, co workers and family members to this establish based on my love for Mindy and Ann’s work. Mindy has always been kind soft spoken and understanding. Her work is great, she’s helped grow my nails, and she’s the only tech I trust with them. I’ve sat in everybody’s seat and I can reassure you Mindy could work anywhere with her skills. The manager is unprofessional and rude and purposely cast loyal clients away, personally I think it’s due to jealously.
I went in for a fill, gel polish, and a design. Vinny was my technician and he was fantastic. Very detail oriented, checked in with me several times, and it didn’t feel rushed at all. This is the best nail experience I’ve had in a while. I will definitely be going back to Vinny!
I will never go here again. Visited in March 2023 for a fill-in with gel polish. The male tech was terrible from start to finish. The nail tech tried taking me to the table without washing hands first. No sanitation seen during the visit besides rinsing of pedicure tubs. It seemed as if he was mad he had to service me. He was very ROUGH & RUSHED, burning me with the drill several times. He had it on ultra high speed & never turned it down even after being told ‘it burns’ more than once. The square tips were rigid and I scratched myself multiple times. In addition, his paint job was terrible. He doesn’t care about doing a nice job. He just wants to finish as quickly as possible. He even used two UV lights & told me to give him my hand twice before the timer even finished. My nails were streaked & different colors because some had more/less polish than others. I had to get back in his chair to add additional coats & he kept telling me it’s not him it’s the polish…even if that were true he should’ve cared enough to talk me through options opposed to sending me out with toilet bowl nails. Beware!
Had a very nice and professional technician for a long needed pedicure. It was my first time there. Very clean and represents professionalism. Will return for sure.
I would barley give this place a 1, no communication besides shape and design. The design ended up looking like a few splotches after I showed them a cheetah print design. The nail polish never dried after being under the light for 10 MINUTES!!! That should be taking maximum 2. After the day ended my nails were already smudged and looked embarrassing. Even though the prices may be cheap, it’s not worth your nails looking like ????????!! Don’t go here.
Went in for a Fill ins with nail design, first off the nail tech didn’t even ask what I wanted as far as design for the length of the nails, on top of them rushing me to get to my appointment with is at 11:45 but they kept on texting and rushing me to be there an hour early. When the service was done I could cry bc I hated the nails so much, horrible shape, design and service. So, I drove down the street and got the reshape and redesign. Wasted money and time!.
I came in early on Saturday morning, I was serviced right away, however it got busy quickly so they started a waiting list and they made it convenient to call you once they were ready to service you. That helps so you’re not just sitting around waiting for hours. My pedicure was nice and affordable, I also tried the dipped gel polish which turned out amazing. It was much quicker than acrylic and it dries instantly so I could leave right away! Clean and friendly customer service!
I came in and was service by Binny he was very professional and you could see the pride he took with his work. The experience was very pleasant my nails are beautiful exactly how I wanted them
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USA Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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