Nail Works

+1 773-291-9999

1738 W 119th St, Chicago, IL 60643 United States of America

Open Today: -

Quick Facts About Nail Works

Nail Works place appears to have a mix of strengths and weaknesses based on the comments provided. Here is an analysis of these aspects:

Strengths: 1. Accommodating and patient staff: The first comment highlights the staff's patience and ability to accommodate demanding customers, indicating that they provide excellent customer service. 2. Availability of same-day appointments: One commenter was able to secure an appointment on the same day they called, suggesting that Nail Works place can accommodate last-minute bookings, which is convenient for customers. 3. Skillful nail designs: Several commenters expressed satisfaction with how their nails turned out, praising the salon for executing their desired designs perfectly. 4. Short wait times: Positive feedback about the absence of waiting times indicates that Nail Works place efficiently manages their appointments, ensuring that customers are served promptly. 5. Excellent service from specific nail technicians: Multiple reviewers mentioned specific nail technicians by name, attesting to their skill and outstanding work. This implies a level of consistency and talent among the salon's staff. 6. Fair pricing: One commenter mentioned that they received good service for a reasonable price, particularly praising the value for lash services, and the longevity of the individual lashes.

Weaknesses: 1. Misleading pricing: One customer felt deceived by the prices quoted at the salon, suggesting that Nail Works place may not have transparent pricing practices. This inconsistency could lead to dissatisfaction and a lack of trust from customers. 2. Poor customer service response: A negative experience involving chipped polish and a detached toenail demonstrates poor customer service. The staff member's response, denying responsibility and refusing to provide a refund, also reflects a lack of empathy and professionalism. 3. Dusty and unkempt environment: Some customers noticed a dusty floor and chairs, suggesting that Nail Works place may have issues with cleanliness and maintaining a hygienic space. 4. Late staff arrivals: A reviewer mentioned that the staff arrived late in the morning, which could inconvenience early-bird customers who prefer early appointments.

In conclusion, Nail Works place possesses strengths such as accommodating and skillful staff, availability of same-day appointments, and short wait times. However, there are notable weaknesses, including inconsistent pricing, poor customer service response, cleanliness issues, and staff tardiness. Addressing these weaknesses could help improve the overall customer experience and reputation of Nail Works place.

Best TL Reviews

Danny did a fantastic job, took his time and was both patient and accommodating, which is really saying something when viewed in the context of my demanding perfectionism. I was able to get in the same day I called for an appointment which was great.

I love my nails, they turned out exactly as I wanted them and I’m already looking forward to going back for my next design.

Got a pedicure here that was okay had to give a bit of directions to get polish off of my toes & charges $55 for Cat eye.. so comes my nails & I mention the speak off the main said no 2wks.. so I watched.. as you can see the picture he was done in his eyes & was about to Polish!! Not only remain I respectful did not use profanity when he raise is voice telling me no but said I was unhappy and they told me to come back the next day because they were about to close. have things to do early for my daughter & didn’t have the time.. again the reason I came because I had a tough day & needed to relax that I became emotional.. like that’s how you treat a paying customer!? This place will NEVER get my money again literally went over on 95th in evergreen got the soak off lady kept asking if I was okay she saw I was hurt but my nails are beautiful no thanks to this place

I ABSOLUTELY love this place, the wait time is non existent…the staff is so helpful and respectful. Twice I went in showed a picture of what I wanted and executed perfectly 100/100 I’ll be back.

My only issue with this nail salon is the prices they quote you aren't the same as their actual price list. It's like they're trying to be slick and manipulative if you don't pay attention to the actual prices. Especially for kids under 12. Smh

If I could give them No star I would. But DO NOT GO TO THIS NAIL SHOP. I got my nails and feet done at this establishment 2 weeks ago. Getting a No Chip pedicure and full set. I started to notice that my polish was chipping. It looked and felt similar to a hang nail so i touched my toenail to see what was wrong. I noticed that not only did the NO CHIP polish chip but my whole toe nail was under it. This establish showed poor customer service, lack of empathy, and obviously a lack of skills. Luke, a worker there, told me that their establishment was not responsible because it had been 2 weeks and I will not be getting a refund. I wouldn’t suggest this place to my worst enemy.

I called to reserve my spot. They sent me an email link to sign in. I waited about an hour then came inside and was served immediately. I received a full set with color gels and a foil butterfly design. I also got a pedicure and I believe they did a great job.

The place was full but they move fast . The person I had name was Travis, he was nice and friendly the service he did (pedicure) was excellent. So yes I would recommend this place. The only reason I didn’t give it 5 stars was , that it was dusty inside the place (floors) and the chairs were too . Excellent service so for that reason I gave 4 stars.

first set done by Tom, second set done by Ken. I’ve been coming here for years and so far they are my favorite. they’re perfectionists just like me! Kaitlyn is the best brow, lash lady. when people see how beautiful my lashes are and how they were like less than $30 they’re shocked. and the individuals last 2-3 weeks. only thing is don’t come in the morning and expect a full staff because they show up kinda late. but i’ve been to a lot of nails shops and this one will always be the one that i keep coming back to ❤️