Quick Facts About Palace Hair Design
The strengths of Palace Hair Design include their affordable prices, friendly atmosphere, and the skills of certain hairdressers such as Bonita and Lana. They also prioritize customer service and have been praised for their treatment of elderly customers.
One strength of Palace Hair Design is their affordable prices. Many customers appreciate that they can get a blowout and curl for only $35, which is significantly cheaper than what they usually pay elsewhere. This affordability allows customers to save money while still receiving quality hair services.
Another strength is the friendly atmosphere of the salon. The owner has been described as engaging and friendly, making customers feel welcome and comfortable. This creates a positive experience for customers and adds to the overall ambiance of the salon.
There are also positive comments regarding certain hairdressers at Palace Hair Design. Bonita and Lana have been mentioned as being skilled and professional. Bonita did a beautiful job on a blowout and curl for one customer with long hair, and Lana did an amazing job cutting another customer's hair after not having a haircut for 8 years. Their talent and expertise contribute to customer satisfaction and loyalty.
Additionally, Palace Hair Design has received praise for their treatment of elderly customers. One customer mentioned that they took care of their 83-year-old mother nicely and that she loved the experience at the salon. This shows that the staff at Palace Hair Design are attentive and considerate towards all customers, regardless of age.
However, there are also weaknesses identified by some customers. These weaknesses include rude and unprofessional behavior by the manager, unsatisfactory results from certain hairdressers, and poor communication regarding closing hours.
One weakness is the rude and unprofessional behavior displayed by the manager of Palace Hair Design. One customer expressed disappointment in the manager's response to their dissatisfaction with their hair color and cut. They described the manager as uninterested and refusing to offer any kind of refund or compensation. Additionally, when the customer's husband visited the salon to discuss the issue, the manager was described as incredibly rude. This kind of behavior reflects poorly on the salon and may deter potential customers.
Another weakness is the unsatisfactory results from certain hairdressers. One customer had a negative experience with Carmen, who did not achieve the desired hair color or haircut. The customer described the haircut as "disgusting and ugly-looking" and expressed embarrassment about walking around with their hair like that. These negative experiences with certain hairdressers may lower the overall reputation of Palace Hair Design and discourage customers from returning.
Lastly, there was a complaint about poor communication regarding closing hours. One customer made a last-minute appointment for 2 pm on a Sunday, but was not informed that the salon closed at 3 pm. When they mentioned this, the staff blamed the customer for going at that time instead of informing them about the closing hour. This lack of communication may cause inconvenience and frustration for customers and lead to negative experiences.
In conclusion, Palace Hair Design has strengths in their affordability, friendly atmosphere, and talented hairdressers like Bonita and Lana. However, they also have weaknesses in terms of rude behavior from the manager, unsatisfactory results from certain hairdressers, and poor communication regarding closing hours. These strengths and weaknesses should be taken into consideration when deciding whether or not to visit Palace Hair Design.
Best TL Reviews
I attended rude dirty Salon and for a hair color and cut/blow wave by Galina. I left there with black roots and yellow, brittle, broken/destroyed hair, with a definite line around my head, like I was dipped in an ink pot. When I expressed my dissatisfaction to the manager, the whole place is clowns!, she replied 'not interested' and hung the phone up on me, she refused to make my hair right or offer ANY kind of refund or compensation. My husband visited the salon to discuss, and she was incredibly rude, folding her arms when he offered hand shake, and closing the door behind him after asking him to step into stairwell to discuss. My hair is RUINED and the way they treated us was disgusting. Plenty of hair/waxing etc salons in NYC. in you want to look like a clown and your going to a Circus... Don't use, you will be sorry.
Made a last minute appointment for an early Sunday morning blowout and curl with Bonita. Bonita did a beautiful job on my long hair! The owner was engaging and friendly. I normally pay $60 for a blowout, cost was only $35 at the Palace; great attitude was a bonus.
I went to this place 1st time and Carmen was assigned as my hair dresser. I asked for highlights and Bob haircut. Showed her pics for both how i wanted color and haircut. After 4 hrs and $175. I got hair color that looked nothing like what i wanted but it wasn’t that bad so i was like ok this is fine. But haircut was nooo way near bob cut. I had nice heavy hair, She literally just chopped my hair from anywhere and everywhere. Most disgusting and ugly looking haircut i everrrr had. I feel embarrassed to even walk around with hair like that. Would never go back to this place.
Lana did an amazing job! Shes on point, fast and professional! I have not cut my hair in 8 years and she did a fantastic job! My mother and I went to her and within 2 hours we were done. Extremely friendly! Great atmosphere in the salon as well. Will be returning for sure!
Did my nails there with gricelda, she did a beautiful job.
They took care of my 83 year old mom so nice.she loved the experience there.
I went on a Sunday made an appt.at 2pm and they closed at 3 the lady's at the shop where not happy because it was a last minute appt. and I said that when you called they should have mention the hour of closing to me but instead they put the blame on me for going on that time if they not want to work beyond the working hrs then they should not take customers in
I've been coming to Palace since I was in high school and I really love this salon. I got my prom hair & makeup done here, and I still go for haircuts. I usually go to anyone that is available to do the haircut and it always turns out great! I highly recommend this salon! Affordable & excellent service every time.
Palace Hair Design Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Amenities
-
Restroom
Planning
-
Appointments recommended
Payments
-
Checks
-
Debit cards
-
Credit cards
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | 08:00 AM - 03:30 PM |
How to go there
Location
Places