Quick Facts About Luxury’s Nail & Spa
Luxury’s Nail & Spa place has several strengths that make it a popular choice among customers. One of the strengths mentioned is the skill and versatility of Gigi, the nail technician. Customers appreciate that she can replicate any nail design found on Pinterest and ensure that their desired look is achieved. This indicates that the staff at Luxury’s Nail & Spa are experienced and capable of providing high-quality nail services.
Another strength highlighted in the comments is the spacious and open layout of the shop. Many customers mention that they appreciate the fact that the shop does not feel cramped like some other nail salons. This creates a comfortable and relaxed atmosphere for clients, which contributes to their overall positive experience.
Additionally, the friendly and accommodating staff is mentioned several times in the comments. Customers note that the staff at Luxury’s Nail & Spa were able to accommodate them quickly, even for a walk-in appointment. This demonstrates good customer service and a commitment to meeting the needs of their clients. The positive experiences with the staff create a welcoming environment for customers and contribute to their satisfaction.
The use of high-quality products is also highlighted as a strength in one of the comments. This customer mentions that the basic pedicure at Luxury’s Nail & Spa uses good products that smell great and resulted in long-lasting nails. This shows that the salon is committed to using quality products that enhance the customer experience and ensure that their services are durable.
On the other hand, there are some weaknesses mentioned in the comments that need to be addressed. One of the recurring weaknesses is the issue of unfriendly customer service. In one comment, a customer mentions that the staff is unfriendly, especially when they are on the phone. Another comment refers to rudeness from the owner. These instances of poor customer service undermine the positive experiences that many customers have had with individual nail technicians. Customer satisfaction can be significantly impacted by negative interactions with staff members, so it is important for the establishment to address this weakness and ensure that all staff members are providing friendly and welcoming service.
Another weakness revealed in the comments is the inconsistency in service quality. One customer mentions that they have experienced problems with their nails breaking shortly after getting them done, while another mentions issues with the color of their nails. In both cases, the customers express their dissatisfaction with the response they received from the salon. This inconsistency and lack of accountability in addressing customer concerns is a weakness that the salon needs to address in order to maintain a positive reputation.
In conclusion, Luxury’s Nail & Spa place has several strengths, including the skill of their nail technicians, a spacious and open environment, friendly staff, and the use of high-quality products. However, there are also weaknesses that arise from unfriendly customer service and inconsistency in addressing customer concerns. By addressing these weaknesses, Luxury’s Nail & Spa can further enhance customer satisfaction and become an even more attractive choice for customers seeking professional nail services.
Best TL Reviews
Gigi does a good job on my nails. Just about anything I throw at her that comes off of Pintrist, she can do. I like that the shop has space and is open. Some of the nails shops are so cramped.
They did so good on my acrylic nails! 10/10 reccomend!!
First time for Pedi, I'll be back for more, great experience, friendly staff got us in right away amazing job on myself and daughter, thank you guys for taking good care of us!!
Very unfriendly place!! Their work is okay, when they get off the phone! Not going back!
Love how they use good stuff for basic pedicure. Smell so good. My nails still over 3 week. High recommend
I was very pleased for my first time they’re my nails looked fantastic and I will go there again when I return to Decatur
Kelly is pleasant, professional and very detailed. She is versatile on doing short or long nails. Up to date on all the new designs.
I experienced rudeness from the owner on more than 1 occasion which is why I gave 1 star. Kelly is the reason I continue to patronize I give her service 5 stars. Thanks Kelly!
I’ve been going here for the past few months and have only had two problems ever but, after today, I will NEVER recommend this nail shop to anyone. A couple months ago, I had got my nails done and literally the next day one of them broke and I go in and Lisa was a little rude about it but still agreed to do it. So that wasn’t too bad. However my second problem, I went in there yesterday because I broke a nail and Howie fixed it, however every color he tried, he thought looked a lil “off” and told me if it didn’t change by today to come in and he’d fix it, so I can’t in and he was busy so I showed Lisa and she was very rude about it, saying it was the type of lotion I used that “discolored” it or I didn’t allow enough time for the color to change. And basically refused to do it because they were busy. I love Kelli & Howie, but I do not recommend if you want a nail shop that actually cares.
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Luxury’s Nail & Spa Info
Amenities
Health & safety
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Appointment required
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Mask required
Accessibility
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Wheelchair accessible parking lot
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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