Quick Facts About Pine Hill Nail Salon
Pine Hill Nail Salon has received both positive and negative comments, which provide insights into its strengths and weaknesses. Below is an analysis of the strengths and weaknesses based on the comments provided.
Strengths:
1. Long-standing reputation: One comment mentions being a customer since the previous owners, suggesting that the salon has had a loyal customer base for several years. This indicates that the salon has built a good reputation over time.
2. Patient and thorough service: One customer praises the salon for its patience and thoroughness in accommodating their requests and providing a satisfactory outcome. This indicates that the salon takes the time to understand and fulfill customer preferences.
3. Skillful technicians: Multiple comments mention specific technicians who have done an exceptional job in providing services. This indicates that the salon has skilled and experienced professionals who can deliver quality results.
4. Wide variety of colors: A comment highlights the salon's wide range of nail polish colors. This indicates that the salon offers a diverse selection, which can appeal to a broader customer base.
5. Good customer service: A comment mentions that the staff is kind and helpful. This suggests that the salon prioritizes customer satisfaction and treats their clients well.
Weaknesses:
1. Inconsistent service quality: One customer expresses dissatisfaction with the service they received from new owners, citing issues such as rushed service, uneven application of acrylic and polish, and poor attention to detail. This indicates a potential inconsistency in service quality and attention to customer needs.
2. Lack of attention to cleanliness: The same customer mentions that clean-up was nonexistent, suggesting a lack of cleanliness and hygiene standards in the salon. This can be off-putting for customers who value cleanliness.
3. Long wait times: One customer complains about waiting for 45 minutes past their scheduled appointment time without receiving any service. This indicates a potential issue with managing customer appointments and maintaining punctuality.
4. Limited communication: The same customer notes that the technician did not communicate with them during the wait, which can make customers feel ignored and unimportant. Effective communication is crucial for maintaining a positive customer experience.
5. Lack of consistent pricing: While one customer mentions that the prices are reasonable, other comments do not mention pricing at all. This suggests a lack of consistency in pricing information across customers and raises the possibility that the salon's pricing structure may not be transparent or easily understood.
In conclusion, Pine Hill Nail Salon has strengths in terms of its long-standing reputation, patient and thorough service, skillful technicians, wide variety of colors, and good customer service. However, it also faces weaknesses related to inconsistent service quality, lack of cleanliness, long wait times, limited communication, and potentially unclear pricing. Addressing these weaknesses can help the salon improve its overall customer experience and maintain and attract a loyal customer base.
Best TL Reviews
Have been going to Pine Hill Nails since Dave and Si (three owners ago). So upset. New owners: I’m sorry but do better. I had an older woman who could not see apparently as I had to tell her I could still see the color from my previous nail design. Was rushed, clean up non-existent, acrylic and polish not evenly applied; weird shape to nail they had to fix cause was broke, never fixed where my nail is lifting, crooked, still have color from previous paint even after telling her 3x and I started filing the color off myself. Had my niece with me who for the same color and same problems. It’s only been a few days and I am going to a new place to fix and hopefully have a new salon. Pine Hill Salon, let me know when you get new owners and I will try again. I miss Dave, Si, Helen, Daisy. Pics for your review.
I never leave reviews but needed to as this was the best nail place I have ever been to. She had patience with me changing my mind on what I wanted and when I decided, she was so thorough and did such an amazing job. It came out better than I even imagined. She took her time and paid attention to every detail and on top of it the price was great too. I'm so very pleased that I had to leave a review . I will be making this my new nail place!!
Ive been 2x. First was because I was in a pinch and needed a Mani and Pedi before I left for vacation the next day. I didn't know this place existed. My techs name is Kim and her nephew did my Pedi. I love them both. Now when I go. I call and make sure I see Kim. She's awesome and does a beautiful job. ????❤️????
This was my first time getting my nails done in years and WOW I'm so happy I came to Pine Hill Nails!! Absolutely perfect from start to finish. Such a wide variety of colors to choose from and the staff is so kind and helpful. 10/10 recommend!
Visited for the first time today, loved the service I received and the tech did a fantastic job. Will be going back again! Gel powder overlay and gel color polish.
Was so excited to try this salon out as it was a recommendation from a friend. I had made an appointment for 11am a few days prior as I had commitments in the afternoon. Arrived at 10:50am and picked out my color. Was only greeted by one person who said I should be serviced soon as the tech was finishing up someone else. I waited 45 minutes and watched her take someone back for a wax who didn’t even have an appointment, not to mention she didn’t even say one word to me. I can understand running 10-15 minutes behind, but 45 minutes past your scheduled service time is a little crazy…Never got my nails done, disappointing and will not be returning.
I love this place so much. Daisy is amazing with my nails AND my eyebrows. Will come back every 2 weeks. Everyone is so nice! The prices aren't bad either.
I love my nails. Honestly it was a good experience. The lady that took care of me was super nice and made sure I got exactly what I wanted. Definitely gonna keep going there.
Place Pictures
Pine Hill Nail Salon Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places