Talento Latino's

+1 443-542-9229

5865 Robert Oliver Pl #5, Columbia, MD 21045 United States of America

Open Today: -

Quick Facts About Talento Latino's

Talento Latino's strengths include the following:

1. Excellent customer service: Multiple comments praise the friendly and professional staff at Talento Latino. Customers appreciate being treated with kindness and respect, making them feel like valued patrons.

2. Skilled hair stylists: Several customers mention the exceptional skills of the hair stylists at Talento Latino. These stylists are capable and experienced, delivering great haircuts and hairstyles. This expertise is crucial for a hair salon to gain a positive reputation.

3. Clean and well-kept facility: Customers comment on the cleanliness and upkeep of Talento Latino's salon. A sanitary and well-maintained environment is essential for a salon to provide a pleasant experience for customers.

4. Affordable prices: A comment mentions that Talento Latino offers accessible and reasonable prices for their services. This affordability is a significant advantage, especially for customers looking for quality haircuts at affordable rates.

5. Multilingual staff: The name "Talento Latino" suggests that the salon caters to a diverse clientele. This is confirmed by a comment expressing gratitude for finding a place that speaks their language. Having a multilingual staff can allow the salon to serve a wider range of customers, making them feel comfortable and understood.

However, Talento Latino also has weaknesses that should be addressed:

1. Inconsistent quality: One negative comment mentions a bad experience with burnt hair and unprofessional behavior. It indicates that there may be inconsistencies in the quality of service provided by the stylists. Inconsistencies can lead to dissatisfaction among customers and affect the salon's reputation negatively.

2. Lack of communication: Another comment highlights a communication issue where the stylist did not understand or fulfill the customer's request. Miscommunication can significantly impact customer satisfaction, leading to disappointment and frustration.

3. Insensitive remarks: A comment reports that one stylist made inappropriate comments about a customer's appearance. These types of comments are highly unprofessional and can create an uncomfortable environment for customers. It is important for the salon to ensure that all staff members adhere to professional conduct and treat customers with respect.

4. Lack of expertise: One comment mentions that the stylists at Talento Latino did not have the necessary skills or knowledge to properly execute a hairstyle. This criticism indicates a potential weakness in the salon's staff training and development. It is crucial for the salon to consistently provide stylists with ongoing training and education to stay up to date with industry trends and techniques.

5. High prices for certain services: A comment criticizes the salon for charging excessive prices for services that did not meet the customer's expectations. This suggests that Talento Latino may need to reevaluate its pricing strategy to ensure it aligns with the quality and satisfaction customers expect.

In order to address these weaknesses, Talento Latino could consider implementing the following strategies:

1. Quality control measures: Establishing clear quality standards and implementing regular evaluations can help ensure consistency in the services provided. Stylists should receive feedback, additional training when necessary, and be held accountable for maintaining a high level of service.

2. Improved communication: Encouraging stylists to actively engage with customers and pay close attention to their requests can help prevent miscommunication. Effective communication is key to fulfilling customer expectations and preventing misunderstandings.

3. Sensitivity training: Conducting sensitivity training sessions for all salon staff can ensure that inappropriate comments or behavior are avoided. Staff members should understand the importance of treating all customers with respect and creating a comfortable and welcoming environment.

4. Continued education and training: Offering ongoing education and training to stylists can help them enhance their skills and stay up to date with the latest trends and techniques in the industry. This investment in staff development can lead to improved customer satisfaction and loyalty.

5. Competitive pricing: Conducting market research to determine fair and competitive pricing for services can help Talento Latino strike a balance between affordability and meeting customer expectations. Transparent pricing and clear communication regarding costs can help build trust with customers.

Overall, while Talento Latino has several strengths, there are areas where improvement is needed. Addressing these weaknesses can help the salon enhance its reputation, attract more customers, and provide a consistently positive experience for all clients.

Best TL Reviews

I took my 1 year old son to get his first haircut and Raquel did an excellent job. The wait was worth it. She was very calm and patient with my little boy and did a great job cutting his hair.

A fairly recent hair salon in the Oakland Mills Village Center. The staff is friendly and very skilled. The facility is clean and well kept. Worth a visit. I have been there twice and have now found a local business to get my hair cut.

Excelente servicio , amabilidad , higiene , y precios muy accesibles ????

They made me so bad my hair felt so dry and so burnt after. Also I found out my friend went there a few days later he found out they were talking bad about me and my hair also making fun of my self harming scars they saw

Fui el 23 de disiembre a este lugar le dije ala. Muchacha. Que. Quería el pelo rojo. Me enseñó los colores. Que tenían. En el catálogo. Le dije que en rojo y con el alizado. Pues para el precio que me cobro. No me kedo nada. Como yo lo keria pues se be q aki se aprovechan de las personas. Demasiado caro muchas personas yegan aponer kejas q no les keda bien. Y muy caro x q eyas se inventan el precio. Para mí ver siempre tienen q tener el precio de lo que cobran x cada cosa que uno. Se. Ase. Me estuve. 4:30 para que el pelo solo me durará tan pokito esto es demasiado no keda ni el color que uno pide ni lo me lo alizaron como yo lo keria. Estas mujeres que trabajan ahy no saben nada. Mucho tiempo se están por q también fue. Un muchacho con migo. Y le dejaron el pelo todo chanpiskiado y cobraron 20 dólares. Para dejarlo todo chanbon si están ala fuerza trabajando mejor digan de un solo cuando uno les ba preguntar q no kieren. Aser nada. X q uno pierde el tiempo en lugares q no sirven me cobraron 350 ami según x el pelo rojo q no me sirvió y me dijo todavía la muy sin vergüenza q tenía q ir a segun que me iba echar la queratina. Y que fuera. En 3. Días. Ok fui. I solo me lo medio labaron y me pasaron la plancha y me volvió akitar otros. 50 dólares. Ok son 400dólares. Perdidos. Luego me dijo eya que no se asia responsable si se me arruinaba el pelo si no compraba el champú con el acondicionador que me los trajera x q. Eya no se así cargo que no me tenia q echar de otro champú que no fuera. De ese. Ok lo traje me dijo q eran 45 dólares. Los di ok fueron en total dinero perdido en este lugar 445 dólares. I todo para que. Para que alos 4 días que me la be el pelo con ese champú y ese acondicionador me sacara toda la pintura del pelo y que me kedar a bien negra la rais no me duro ni 15 días no recomiendo este lugar busquen otros i asegurence que les dem el precio primero x q después solo son chanbonadas las que asen y no asen bien el trabajo más bien eyas se an de agarrar ese dineral que le kitan aúno son muy aprovechadas chanbonas no saben aser su trabajo. Desperdicie mi tiempo i mi dinero en este lugar muy malo. ????????

Took my brother to get a hair cut but the lady that was doing his hair didn’t seem to have a clue what she was doing. Pointed out she had missed a few spots because it didn’t look good so she proceeded to say it didn’t look good because my brother was “fat” WHO SAYS THAT. Very unprofessional and uncomfortable setting. Would not recommend

They have an amazing crew treated me like one of a kind customer very Professional most definitely coming here again and letting my friends and family come here to an amazing salon!!

Me encanto encontrar un lugar como este !! Tengo 28 años en esta localidad y nunca avía e contratado un lugar como este me encanta por la amabilidad , armonia que pueden brindar Y por su puesto la ética y el professionalismo especialmente la Estilista Mrs.Raquel Leiva ????????????????♥️