Quick Facts About Pearl Nails
Pearl Nails place has received a mix of positive and negative comments, providing insight into both their strengths and weaknesses. Let's analyze each aspect in detail.
Strengths:
1. Excellent customer service: Multiple customers praise the staff's kindness and professionalism. Quincy and Tom, in particular, are highlighted for their friendliness and commitment to meeting customer requests for designs and colors. Their ability to suggest suitable colors for customers' nail designs demonstrates their expertise and attention to detail.
2. Quality work: Many customers mention the high quality of the work done at Pearl Nails place. The fact that customers are happy to return for fills and make it their go-to salon indicates that the services provided are of good quality.
3. Comfortable environment: The customers appreciate the clean, new, and well-maintained salon. The comfortable chairs and fun color options contribute to a pleasant experience. Additionally, the mention of the paraffin wax dip and hot stone hand massage shows that Pearl Nails place goes the extra mile to provide a relaxing environment for customers.
4. Flexibility of operating hours: The fact that Pearl Nails place is open on Sundays is seen as a huge advantage for customers who have limited availability on weekends. This flexibility allows them to cater to a wider range of customers' schedules and preferences.
5. Talented and skilled staff: Several customers commend the staff's talent and skill in nail artistry. The positive reviews highlight the ability of Tom and Quincy to deliver the desired nail shape and gentle removal of dip. Their attention to detail and commitment to customer satisfaction are noteworthy.
6. Affordable prices: The mention of great prices and value for money is evident in some comments. Customers are pleased with the affordability of the services offered at Pearl Nails place, making it accessible to a wide range of customers.
Weaknesses:
1. Poor punctuality: One customer complains about having to wait past the appointment time, which suggests a lack of punctuality on the part of the staff. This can be frustrating for customers who have scheduled their day around the appointment.
2. Rude customer service: Another customer expresses dissatisfaction with the staff's response to their complaint about their nails. The staff's alleged rudeness and refusal to fix the problem highlights a negative customer service experience. This lack of empathy and unwillingness to resolve issues can be detrimental to customer satisfaction.
3. Inability to handle complaints: The negative experience of a customer who was dissatisfied with their nails indicates a weakness in how Pearl Nails place handles complaints. Failure to address customer concerns and refusing to remove the polish or fix the issue reflects a lack of customer-centric approach.
In conclusion, Pearl Nails place has several strengths that contribute to its positive reputation, including excellent customer service, quality work, a comfortable environment, flexibility in operating hours, a talented staff, and affordable prices. However, they face weaknesses concerning punctuality, customer service, and complaint resolution that need to be addressed to enhance overall customer satisfaction.
Best TL Reviews
Quincy and Tom are super wonderful and attempt all requests for designs and colors for my nails. Often I just give them the basic idea and they suggest the colors that would pull it off. They are always super nice and their work is quality. The one time I did have an issue with a nail, they quickly and graciously made it right.. it is a nice treat to get a pedicure there, they are attentive, have loads of fun colors and the chairs are comfy. A nice bonus is they are open Sundays which is nice since a lot of other errands happen on Saturday and Sunday is all I have available. I highly recommend.
This place was amazing! So clean and new! Everyone there was super nice as well. They did exactly the shape I wanted. They were so gentle on getting my dip off. I love oils definitely go again with my girls!
Worst nail job ever. First of all I made an appointment for 11:45 they didn’t start till 12 and the lady who did my nails left my nails soaking in acetone for 15 minutes while she waxed someone eyebrows. She barely talked to me. And when I told her I wasn’t happy with my nails, she was very rude and quick with me. They still charged me and refused to fix it. And o felt I wasn’t even being rude I just simply wasn’t happy with my nails, and they wouldn’t even remove the polish for me. Worst experience ever, don’t go here.
Super nice and talented staff! First time getting my nails done was just a week ago, and they gained a regular ????
My sister and I came here and we had the best time. Everyone was kind, professional, and very skilled. Everything was very clean and sanitary. Our gel manicures cost $30 each, which for this place was well worth the money! This included excellent nail shaping, beautiful gel application, and a paraffin wax dip and hot stone hand massage. We had an appointment at 6:30pm and they close at 7pm. Rather than rushing, they took their time and provided us with excellent service and beautiful nails! We kept apologizing that it was past their closing time but they were so kind and took great care of us. Definitely coming back and bringing friends!
amazing, friendly service with great prices!
Me and my best friend both love how our nails turned out! Got mine green just in time for St.Patrick’s day!
The new manager Tom is very kind and did an AMAZING job on my nails. Multiple times throughout the experience he made sure that I was 100% happy with the way they looked. This is the second time I've been to this shop and without fail they have made me feel welcomed. Thank you!!
Tom and Quincy are so sweet and do such an amazing job! I came here for the first time a couple months ago to get a set of acrylics and have been back to get my fills ever since! ☺️☺️ My new go-to salon !
Place Pictures
Pearl Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 04:00 PM |
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Location
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