Ruby Nail spa

+1 570-422-6660

290 Frantz Rd Suite 105, Stroudsburg, PA 18360 United States of America

Open Today: -

Quick Facts About Ruby Nail spa

Ruby Nail spa has several strengths that can be drawn from the comments. Firstly, the salon is described as clean, which is a crucial factor for customers seeking a sanitary environment for their nail services. The availability of various polish options is also highlighted, indicating that the salon provides a wide range of choices for customers to choose from.

The quality of the work done at Ruby Nail spa is another strength emphasized in the comments. Customers have complimented the nail technicians for their good quality work, attention to detail, and skills in shaping nails and creating designs. This suggests that the salon employs talented and experienced nail technicians who are capable of delivering satisfactory results.

The positive attitudes of the staff members are also mentioned in the comments. Multiple customers have praised the friendliness and kindness of the staff, particularly mentioning a specific technician named Ly. This positive customer service experience contributes to creating a pleasant atmosphere in the salon and enhancing the overall customer satisfaction.

However, there are also weaknesses of Ruby Nail spa that can be deduced from the comments. One recurring complaint is the pricing. Some customers feel that the salon is on the pricier side, which may deter price-sensitive customers from choosing this establishment. Additionally, one customer specifically mentions being charged extra for using a card, indicating that the salon's payment policies may be inconvenient for customers who prefer using cards.

Another weakness expressed by customers is the inconsistency in service quality. While some customers praise the excellent work done on their nails, others have experienced disappointment. One customer's nails did not last beyond two days, while another felt rushed and unsatisfied with a rushed manicure. These inconsistent experiences suggest that there may be a lack of consistency and attention to detail among the nail technicians.

The issue of handling walk-in customers, particularly those who are black, is also raised in one comment. This complaint suggests that there may be a lack of fairness and equal treatment towards walk-in customers, leading to an unpleasant experience for certain individuals.

Furthermore, the comments highlight communication and appointment management issues. Customers have reported instances of canceled appointments and difficulty rescheduling. This indicates that the salon may struggle with handling unexpected circumstances and effectively communicating with customers to manage their appointments.

Lastly, some customers have mentioned the absence of advertised rewards programs and discounts, such as a stamp rewards card and student discounts. This suggests that the salon may have discontinued or failed to honor certain promotions, leading to unmet customer expectations.

In conclusion, Ruby Nail spa has strengths such as cleanliness, a wide variety of polish options, skilled and friendly staff, and positive customer service experiences. However, weaknesses include higher pricing, inconsistent service quality, issues with handling walk-in customers, difficulties in appointment management and communication, and the discontinuation or failure to honor advertised rewards programs and discounts. Addressing these weaknesses can help improve the overall customer experience at Ruby Nail spa.

Best TL Reviews

A bit on the pricier side. I called and was told they had a nail technician who was familiar with what I wanted done. I get SNS with ombré that uses sponge and gel polish technique. When I came they said they don’t do it. I got ombré effect with acrylic which looks nice but not stunning like what I am

Used to. I got the pedicure but they did not get my calluses even though I requested callus remover. Tech was nice and sweet. Clean place with tons of polish options. Good quality.

I went in to get a dip SNS manicure on a Wednesday & it looked like this by Friday

Incredibly disappointing & will never go back & I highly recommend no one else does either

A $55 manicure should NOT look like this two days later

Came to Pennsylvania for a weekend visit and decided to go to ruby nails with my cousin. The service is terrible. I understand and respect everyone that has an appointment. But the walkin customer are not treated fairly especially when you are black. Some of the techs don't want to handle the black customers so they would hand pick the other race that they feel comfortable with. Not respecting that you were there 1st.

I loved my nails the first time chloe did it but the second time i made an appointment i went to call and confirm they said they had to cancel because of emergency.. they asked if i can come in now but i couldnt.. thinking bk im thinking so u can rush me rush my manicure that i scheduled two weeks ago... when i wanted reschedule they were not accomdating .. so i said that messed up u lost a customer and i will go bk to la vita nails or the one by best buy!!! Never again!!! Not the first time they screwed me smh

Ly is so nice and does such a great job! You can really tell she loves what she does, she engages with her customers to make them feel welcomed and takes her time on her work! The rest of the staff also creates a very pleasant atmosphere! Highly recommend this spa for quality service and great customer service!

So they do amazing work. Ly is really great at designs and shaping the nail. Ive also had my nails done by the guy who works there. He really pays attention to detail and is very sweet. The whole staff is very nice and the place is clean. The only bad part is you will wait 30 mins even if you have an appointment. They also charge extra if you use your card so bring cash.

My friend and I got gel manicures. Hers was a bit rushed but mine looks fabulous. They were able to take us right away and there was a last minute appt for both of us. I was just a bit disappointed because I saw a stamp rewards card to get a discount after you buy a certain amount of services. I asked for a stamp and they said they don’t use that reward system anymore. If they don’t use it, then don’t display it. Also thought there would have been an ESU/student discount since every other nail salon does it around this area.

They did a BEAUTIFUL job. Always professional, clean,and kind as can be. I'm never dissatisfied with their service. They always make my visions come true. And there's SOOOO many color and design options!!