Quick Facts About Elite Nails
Strengths:
1. Quick and convenient service: One commenter mentioned that they were able to get an appointment right away despite the salon almost being closed for the day. This shows that Elite Nails can provide quick and efficient service, accommodating customers even during busy times.
2. Clean and sanitary environment: Although there were complaints about poor sanitation practices from some commenters, one person mentioned that the salon was clean and nice. This indicates that Elite Nails may have good hygiene standards in general, but it is important for them to address the concerns raised by other customers.
3. Friendly atmosphere: One positive comment highlighted the great and friendly atmosphere at the salon. This suggests that the staff at Elite Nails might create a welcoming environment for their customers, making them feel comfortable during their visit.
4. Accommodating to schedule needs: One individual mentioned that Elite Nails is always accommodating to their schedule needs. This reflects a level of flexibility and customer service that is appreciable and can contribute to a positive experience for clients.
Weaknesses:
1. Poor quality nail services: Several comments indicated dissatisfaction with the quality of the services provided by Elite Nails. Customers complained about misshapen nails, bad paint jobs, and nails peeling within a short time. These recurring issues suggest a lack of attention to detail and skill in delivering satisfactory nail services.
2. Lack of proper sanitization practices: A negative comment indicated that Elite Nails does not prioritize sanitization, as the staff did not change gloves or take other necessary precautions between clients. This is a significant concern, as proper sanitization is crucial in a salon setting to prevent the spread of infections.
3. Inattentive and unprofessional staff: Comments mentioned that the technicians at Elite Nails were distracted and unengaged during their appointments. One individual stated that the technician was watching a Spanish show on her tablet instead of focusing on the client. This lack of professionalism and attentiveness can greatly impact the customer experience.
4. Overcharging and misleading pricing: Multiple customers expressed frustration over being overcharged or misled about the cost of services at Elite Nails. One commenter mentioned being charged extra for each nail polish color and another stated that the price for acrylic nails was higher than advertised. This inconsistency in pricing can lead to customer dissatisfaction and make them feel deceived.
5. Lack of accountability and unwillingness to fix mistakes: One customer mentioned that Elite Nails refused to fix their nails after they were not satisfied with the outcome. This lack of accountability and failure to address customer concerns further adds to the negative experience and reflects poorly on the salon's customer service.
In summary, Elite Nails has strengths such as quick and convenient service, a clean environment, a friendly atmosphere, and accommodation to schedule needs. However, they face significant weaknesses in delivering poor quality nail services, inadequate sanitization practices, inattentive and unprofessional staff, overcharging and misleading pricing, and a lack of accountability in rectifying mistakes. These weaknesses overshadow the strengths and can contribute to a negative overall customer experience at Elite Nails.
Best TL Reviews
This place is by far the worst that I’ve ever been. I went in for a fill and cut down and I left with stubby, short, misshapen nails and a bad paint job. This place does not sanitize anything, not even a glove change in between clients. The tech was watching a Spanish show on her tablet the whole time and she kept stopping when she got sucked into it and she couldn’t be bothered to speak to me other then to tell me how much extra that they charge for each nail polish color. I would never go here again.
Gel nail started peeling in less than 24 hours on three nails..The freaking lady cut me while clipping cuticles and acted like it was no big deal. Put some something on it and tried to keep going, it took five minutes to stop the bleeding..I paid for my pedicure and wasn’t paying for anything else.. Never again will I go there..
I got a regular pedicure and gel manicure here. Called ahead and they were able to see me right away even though they were almost done for the day. Despite that, I didn’t feel rushed at all and they did a nice job.
I'm not one to leave reviews but I went here for the first time since covid and it took 2 hours for her to do a full set and they did not look good at all, they were looking good and the more she worked on them the worse they looked, also charged me $60 and believe I was charged more because I used 2 colors instead of one. I will not be returning.
They over charged me when I came. I wanted acrylic and on the board it was $30 but she charged me $45. They were nice,clean and efficient but too expensive for the plain acrylic I got. I will not coming back
I got my nails done, I showed them what I wanted and got something different and they charged double. Any where else gel with tips generally is $35 to 40 depending on design and they charged $70.
Too bad I can't show the disaster they did.
He ruined my nails for My Sweet 16!
Always an Awesome Experience... I have been Coming here for many years and I've never been disappointed. Great, Friendly Atmosphere and always accommodating to my schedule needs. ????
This place is HORRIBLE, I would only go here if EVERYONE else in the town is unavailable.. the work I’ve had done MULTIPLE times from this place is just disgusting and not worth the time or money. They refuse to fix your nails and one time I had my nails done n they looked like chiclet gum pieces. DONT DO IT!!!
Place Pictures
Elite Nails Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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