Charming Eyes

+1 828-785-1510

83 S Tunnel Rd, Asheville, NC 28805 United States of America

Open Today: Closed

Quick Facts About Charming Eyes

Charming Eyes seems to have a strong customer base, with many positive comments about the service provided. Customers have mentioned that the owner is lovely, sweet, and gentle, which creates a pleasant and comfortable experience for them. The pricing is also mentioned as being affordable, making it accessible to a wide range of customers. Additionally, the service is described as efficient and organized, with a clean shop environment.

One major weakness that arises from the comments is the issue of wait times and lack of organization. Multiple customers have mentioned long wait times, with one individual stating that they waited for two hours before being serviced. This indicates that Charming Eyes may not have enough staff to handle the demand, leading to frustrated customers who may choose not to return. Furthermore, one customer mentioned that the business does not take appointments, which can contribute to longer wait times and less predictability for customers.

Another weakness highlighted in the comments is the lack of consistency in the quality of service. While some customers praise the owner's skills and attention to detail, others have had negative experiences, such as receiving an unsatisfactory eyebrow shape or having their eyebrows cleaned and tinted poorly. Inconsistent quality can deter potential customers and harm the business's reputation.

Despite these weaknesses, it is worth noting that the overall sentiment towards Charming Eyes is positive. Many customers have developed loyalty to the place and have recommended it to their friends. The positive comments about the owner's skills and the affordability of the service indicate that Charming Eyes has certain strengths that have garnered a dedicated customer base.

To address the weaknesses mentioned, Charming Eyes should consider expanding their staff to reduce wait times and improve organization. Investing in scheduling software or implementing an appointment system could help streamline operations and provide a more efficient experience for customers. Additionally, focusing on training and quality control measures can help ensure consistent service and avoid negative experiences for customers.

Overall, while Charming Eyes has certain strengths such as a friendly owner, affordable pricing, and efficient service, they also face challenges related to wait times, lack of organization, and inconsistent quality. By addressing these weaknesses, Charming Eyes can further improve their reputation, attract more customers, and maintain the loyalty of their existing clientele.

Best TL Reviews

Lovely spot to get your eye brow threading needs done! I have been coming here for two years now. She is lovely and always so sweet! Definitely worth the stop and wait.

Attempted for the second time today to have my eyebrows threaded at Charming Eyes, as it’s close to my new place and reviews are great. The first time, I showed up and left because there were already six or seven women waiting and only one employee. This second time, I arrived at 10:45 am (15 min before opening), as this business does not take appointments. At 11, as I gazed thru the window into the empty shop, a woman informed me from her car window that “she’s 20 minutes out”. Waited in my car for 20 mins while other customers pulled up and parked, clearly waiting as well. Left at 11:25 am. Super unorganized and unprofessional. Will not be returning.

This place is amazing, it's my go-to place for eyebrow threading. She is so sweet and she is gentle with you. I'm so impressed by her. Also it's so inexpensive

It was my first time getting my eyebrows threaded and I'm so happy I went to Charming Eyes. I had to wait 2 hours because it was so busy but it was all worth it. The time it took for her to thread my eyebrows was very short and she did an amazing job. She was also a very sweet and fun woman. Her business/service is very organized and clean. Note that you have to wear a mask to enter the store.

Amazing work! My eyebrows are spot-on for the first time in my life! Staff was perfect and so gracious! I'd give them 20 stars of I could. And the rates are so reasonable! Give them a try! You won't go anywhere else.

I’m super picky about my brows and this is the very BEST place I have been to. I have been coming here for months and I absolutely love it. I’ve brought so many of my friends here and they’ve kept coming back as well!

I went to get cleaned and tint left with pretty much no eyebrow a line with no shape looks awful the lady that was their before is not there no more never going back

This was my first time here and I’ll definitely be back! She was efficient and the threading here was the least painful I’ve ever had. I also got my eyebrows tinted and she was thoughtful to match the shade of my hair perfectly. One thing to note - be prepared for a wait because she is THAT good! There was a line of people waiting in front of me, so just be sure not to go when you are in a hurry. She’s worth the wait! I’ll be back soon.