Salon J Salon and Spa

+1 816-298-6445

2000 NE 72nd St, Gladstone, MO 64118 United States of America

Open Today: Closed

Quick Facts About Salon J Salon and Spa

Salon J Salon and Spa has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the establishment. In order to analyze the strengths and weaknesses, we will take into consideration factors such as customer satisfaction, service quality, appointment management, and price competitiveness.

Starting with the strengths, one common theme in the comments is the skill and talent of the stylists. Julie, the owner, receives high praise for her ability to consistently deliver excellent results in various services such as haircuts, colors, highlights, lowlights, and waxing. This showcases the expertise of the salon in providing a range of services and meeting client expectations.

Another strength highlighted in the comments is the friendly and fun atmosphere. Denise, one of the stylists, is commended for her positive attitude and willingness to answer questions, making the customers feel comfortable and engaged during their appointments. This indicates that the salon fosters a welcoming and enjoyable environment, which can contribute to a positive customer experience.

The next strength to consider is the affordability of the salon. One customer mentions that the prices at Salon J are more reasonable compared to other salons they had visited previously. This indicates that the salon is able to provide competitive pricing, which can attract customers and potentially build customer loyalty.

Moving on to the weaknesses, one significant issue highlighted in the comments is the appointment management. A customer mentions that despite having a set appointment and arriving on time, they had to wait until after the scheduled time and ultimately left without receiving the service. This demonstrates a lack of efficiency in managing appointments and honoring commitments, which can be frustrating for customers and potentially lead to negative experiences.

Another weakness mentioned in the comments is the lack of responsiveness and communication. A customer mentions that they had to leave a message and wait for a call back from the hair stylist. This suggests that there may be a delay in responding to customer inquiries or concerns, which can negatively affect the overall experience and customer satisfaction.

In addition, one customer brought up the issue of inconsistent service quality. Despite being worked in for a hair coloring appointment, they were later informed that some grey hairs were still present. This exposes a potential lack of attention to detail or thoroughness in the services provided, which can be disappointing for customers who expect a high level of quality.

Finally, while the salon's affordability is mentioned as a strength, it is important to note that the pricing structure may have implications for the income of the stylists. One customer states that they changed stylists to save money on haircuts. Although this benefits the customer, it suggests that the stylists may not be compensated as well as they could be, which could potentially impact their motivation and satisfaction.

To conclude, Salon J Salon and Spa has strengths in terms of its talented stylists, friendly atmosphere, and competitive pricing. However, weaknesses such as appointment management, responsiveness, and service quality need to be addressed in order to provide a consistently positive experience for customers. It is essential for the salon to improve these areas to maintain customer satisfaction and loyalty.

Best TL Reviews

Julie, the owner, does an amazing job every single time (cut, color, highlights, lowlights, waxing)!!! I would recommend her to anyone and everyone!

I had my first hair appointment with Denise and she is FANTASTIC!!! She is very fun and took time to answer all of my questions along the way. Before I knew it, my hair was cut - looking and feeling great! I would highly recommend Denise!!

Came here during posted business hours. Doors locked and no answer on phone. Guess I'll go somewhere else ????

Literally first time going in had a set appointment personally watched as other people went before my husband on an appointment we came to..NOT ONLY 10 minutes early the appointment we set with the hairstylist for 12pm. Well we just left at 1220pm because we were literally there waiting like ducklings waiting for their mom to return home. We were upset because we came to really show love and heard nothing but great things about the barber but clearly we were not a priority today. I know for a fact I won’t come back again. You don’t pick and choose who comes first in this business when you make an appointment with a customer you should give the same respect they gave to you on the set appointment! We were on time friendly understanding and patient. We expected the same respect and consideration as we gave the barber. But sadly didn’t receive it.

Sarah is the best barber I've ever had - better than a hairstylist I had for years too! always on time. friendly! also does an amazing job on beards -I stopped being clean shaved bc of her advice and it's great!

Had to leave a message. Hair stylist finally called me back and was kind enough to work me in as my daughters wedding was in a few days for a grey growth coloring. Although I appreciate getting me in~ Upon getting hair styled day of wedding I was told several greys were still present. All I can suggest is if you are working someone in please do a thorough job.

My 1st time to this salon. Julie is really talented and did a beautiful job on my highlights. Would recommend her to anyone 100%

Great staff and good prices. I was going to another salon for a haircut for $27 each time. It seemed very expensive to me for 15 minutes of a stylist's time. I met Myranda and started going to see her at this salon. Her rate is saving me $12 a month on haircuts. Thanks Myranda and Salon J!