Quick Facts About Essence KJ Beauty Supply
Strengths:
1. Friendly and helpful staff: The mother and daughter duo who run the store are praised for their pleasant demeanor and willingness to go above and beyond to meet customer needs. This contributes to a positive customer experience and can help build customer loyalty.
2. Well-stocked with necessities and top brands: Customers appreciate that the store carries a wide range of beauty products, including popular and trusted brands. This allows customers to easily find what they need in one place, saving them time and effort.
3. Nice prices: Multiple customers mention that the prices at Essence KJ Beauty Supply are reasonable and competitive. This can attract price-conscious customers and potentially lead to repeat business.
4. Quick and accurate service: Some customers comment on the speed and accuracy of the service, specifically when it comes to hair styling and braiding. This efficient service can be a significant advantage for customers who value their time or have tight schedules.
5. Wig try-on service: The store provides a wig try-on service, allowing customers to test out different wigs before making a purchase. Providing a hair cap for hygiene purposes is also appreciated by customers.
Weaknesses:
1. Declining quality of service: One customer mentions that their experiences at the store have been getting worse over time. Specifically, they had a negative experience with their nail service, where the technician left acrylic on their nails and did not properly remove it. This suggests that there may be inconsistencies in the quality of service at the store.
2. Unwelcoming behavior: Another customer states that they felt followed and watched by an older lady who they assume is the owner. This kind of behavior can create a negative and uncomfortable shopping experience, potentially driving customers away and damaging the store's reputation.
3. Inaccessible store layout: A customer comments that the store is too small for the amount of product, leading to items being scattered on the floor. Additionally, it is mentioned that the store is not wheelchair or stroller accessible. These issues can inconvenience and exclude certain customers, reducing accessibility and potentially limiting the store's customer base.
4. Poor customer service in certain situations: One customer recounts an incident where they experienced disrespectful treatment when attempting to exchange a product. The employee reportedly made negative comments and did not address the customer directly. This type of behavior can leave a lasting negative impression on customers and deter them from returning.
Taking into account the strengths and weaknesses mentioned in the comments, it is evident that Essence KJ Beauty Supply has several positive aspects, such as friendly staff, well-stocked inventory, and reasonable prices. However, certain weaknesses, including declining service quality, unwelcoming behavior, and poor customer service in some instances, need to be addressed to ensure a consistent and positive customer experience. Additionally, improving accessibility in terms of store layout and wheelchair/stroller access can help attract a wider customer base and promote inclusivity.
Best TL Reviews
My wife loves this place. When you have pleasant people that love what they do, it's great for your business! The mother and daughter duo that comes along with this store is next to none. The two goes above and beyond to tru and take care of your needs no matter how crazy your needs are. They are very patient in helping you find what you need by all means.. If you're from this area you definitely should make this beauty supply store for number one option!
Very nice people! Well stocked with necessities! Top brands! I'm going back there! Nice prices too! Awesome!
This place used to be my number one spot. However every time I've gone in the past couple of months the experiences are getting worse and worse! I went in today to get my set taken off, and as you can see I still have nail Polish on a couple of my fingers and on my middle finger she didn't even bother to take all of the acrylic off because she said she didn't wanna hurt me. Of course I'm thinking she's going to wrap my finger with acetone, but no, she just left it! I have no idea if I'm gonna go back to get my nails done, but I will go back to get my eyelashes done. That's the only reason I gave them 2 stars.
The only reason I’m giving even 1 start is because the cashier guy was nice. This was my first time in this store today unfortunately because I moved and could not find a hair store near me. The older lady I would assume the owner followed me around the store like I was a thief. I mean the minute I walked in. Not even a hello or can I help you just follow and watch. I’ll be spending my money elsewhere. Lady if you see this review and I hope you do! You really should start treating people with respect. Side note: Not everybody steals!!!!!!
Nice friendly environment. The girls are quick and accurate. I loved my hair style. The prices are lower than most hair/braid shops around. My granddaughter and I both got our hair done in less than 3 hours. Small box braids.
I'm new to wig buying so I figured this would be a good place to start. They allow you to try on wigs and they provide a hair cap to you. The only thing I did not care for was they follow you around which is uncomfortable because I really wanted to try on wigs without someone watching me. But I ignored it and found a wig that was so cute soft and the color was perfect. There is very little shedding but it was only $40 so you can't beat it.
Been shopping here ever since it opened. But today ....wow! I know where they stand when it comes to people of brown skin. My mother purchased a product yesterday and saw that it was the wrong product. She didn’t open it at all! I showed my mom the receipts and said she could exchange it. It clearly states on the receipt no returns but exchanges are allowed up to 30 days. Went in today and wanted to exchange the product but got treated terribly. No questions were even asked if we even used the product Which No One Did! I heard the comments the lady made under her breath. She didn’t even bother to address us but she was speaking to her son. You are guilty as soon as you hit the door! I’m done giving my hard earned money to stores who are disrespectful and don’t even care about the customer no matter what race. They know me in this store because I always shop there....let me rephrase used to shop there. I just came from church why would I lie about some little product! We were called liars today and given much attitude from that lady I guess that’s the mom. Terrible!
The store is way too small for the overstock of product all over the floor.
This place is NOT wheelchair or stroller accessible.
Place Pictures
Essence KJ Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff wear masks
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Safety dividers at checkout
Accessibility
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
How to go there
Location
Places
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