Quick Facts About Genesis Beauty Supply
Genesis Beauty Supply has both strengths and weaknesses based on the comments provided.
One of the strengths mentioned is that the store has a wide selection of products. Customers appreciate having all their beauty needs met in one place. Additionally, the store is described as bigger than expected, suggesting that it has a spacious and well-stocked environment.
Another strength mentioned is the pricing. Customers note that the prices are good and there is even a discount offered for providing a phone number. This shows that the store is conscious of providing affordable options for customers.
However, there are several weaknesses highlighted in the comments as well. The most significant is the poor customer service experience. Multiple customers mention rude and unaccommodating employees. Lack of greetings, avoidance of customers, and staff not having knowledge about hair products are all mentioned. This suggests a lack of training and a disregard for customer needs.
Furthermore, one customer mentions a dangerous situation where they were given incorrect instructions on how to use a hair product, resulting in chemical burns on their scalp. The customer also mentions difficulty in getting assistance and the management being unresponsive. This incident raises concerns about the safety and accountability of the store.
There is also a mention of inconsistent pricing. One customer recounts an experience where they were given the wrong price for items and were charged more than expected. This demonstrates a lack of transparency and communication between staff members.
Overall, the strengths of Genesis Beauty Supply include a wide selection of products and affordable pricing. However, the weaknesses, such as poor customer service, lack of knowledge among staff, safety concerns, and inconsistent pricing, indicate areas that need improvement. Enhancing customer service training, ensuring staff have knowledge about the products they sell, and promoting transparency in pricing would all go a long way in addressing these weaknesses and improving the overall customer experience at Genesis Beauty Supply.
Best TL Reviews
I know, I know... yes I went in there..they have some alright die's for colors.... I like a little color for my doo... but service was shocked that I was even anything from there, cause when I asked for a color she just froze there for a min.. so I laughed a bit. The shocked look was funny.. but wasn't told that I needed something else to mix together so it would do its thing..so I guess I have to go get developer..so should be fun.. let you guys know when I go.. so from I saw was that place is bigger than I thought.. they got all your needs there.. I'm just letting you know my first time experience there.. all about customer service.. no matter what.. got to have fun
Visiting the area from San Diego and I must say that this was the worst customer service experience. No one greeted me and they made me bring the wigs to them and take it back. The girls were rude and not accommodating at all. I left to spend more money elsewhere with better customer service. I really hope that this is not normal standard of service. Horrible!
How do you hire people with ZERO hair knowledge???? Worst experience EVER! The staff has no idea what they’re doing & asking for management is a waste of time because they (ROSIE) will avoid you at all costs. She doesn’t care about customer needs- she only cares that the money is being made -5 stars if i could!
WARNING COMING TO THIS ESTABLISHMENT. This establishment and its management is an absolute scam. I was told by the employee to apply a product that required developer (hi color L’Oréal) by itself and of course it ended with me getting chemical burns to my scalp. That is why I made it very clear to the girl that sold it to me, I made sure to inform her that I was clueless regarding hair dye and needed help with my purchase. She told me all I needed to do was apply the product alone. I made it clear that I didn’t want to end up coming back for other products & she said no that’s all you need. When I called, she refused to acknowledge where she went wrong & didn’t try to help me at all. I Went to urgent care & of course my scalp was chemical burned. I have been calling since Thursday, Supervisor Rosie refuses to call me back. I have spoke with several managers that keep telling me there’s nothing they can do and only Rosie can. I spent about $50 for chemical burns at this location and they’re all owned by the same person and nobody can help me. I’m absolutely mortified that this business functions this way even with camera footage that proves that the employee steered me the wrong direction. I have called well over 30-50 times to all locations and Rosie still does not call me. This is a disgusting way for business to be conducted and unsafe for consumers. They hire people that don’t know what they’re selling & then treat you badly. Rosie I hope you see this, you are disgusting & lack a moral compass.
Received a call today (2/7/23) to come get my refund. Thanks to the power of Social media, I’m assuming she saw my review. I would’ve loved to tell Rosie about how she is—to her face but I couldn’t make it so I sent my husband. Rosie proceeded to make it worse by lying to his face. She claimed that SHE WASNT AWARE that she was supposed to call me AT ALL. Even with me speaking with 3 of her store managers, and three different employees that all took my number and relayed to her. Sonia, the lancaster manager was the only one that tried to help the situation & was nice, and respectful. Rosie didn’t hesitate when she threw her own team under the bus. She denied offering me 10% off, which is what she would tell her staff to tell me as a quick fix. She simply acted as if she was clueless, and blamed her staff for failure to inform her. Disgusting behavior seeing how Sonia actually tried to help. I highly advise people not to shop here. Just glad I FINALLY got my money back it’s only right. Sonia should have her position, customers would be much happier to spend here.
Good prices and also offer a discount just have to leave your phone number.
They have what I need, only thing not against the Palmdale store, but I live in Lancaster with two stores closer to me and they never have what I need and they send me to the Palmdale store, so I just go there because they have a wider selection, happy customer.
Usually I always have a pleasant experience but not today. Apparently they have new staff who have no idea what they're doing. Asked the cashier how much two items were and she looked me straight in the eye and gave me the wrong price. After looking at my receipt I see she charged me 4 dollars more than the what she said the items were. I.m not a cashier but from experience I know if an associate says an item is one price and it rings up another they let you know right then and there and let you decide if you still want it. Not ring you up knowing it.s way more than what they told you and have you stuck with.a bill you didn't expect. They need to do better.
I’m there every week. I love it and the employees are super nice.
Genesis Beauty Supply Info
Amenities
Service options
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In-store shopping
Health & safety
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Mask required
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
How to go there
Location
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