Lee’s Nails & Spa

+1 775-971-4080

9725 Pyramid Way, Spanish Springs, NV 89441 United States of America

Open Today: -

Quick Facts About Lee’s Nails & Spa

Strengths:

1. Skillful technicians: The comment "Just had my nails done and Katie did a great job! She gave me exactly what I asked for almost perfectly!" indicates that the technicians at Lee's Nails & Spa have the skills and expertise to provide satisfactory nail services.

2. Clean and classy environment: The comment "The place is very clean and classy" highlights the cleanliness and ambiance of the salon. A clean environment is essential for a positive customer experience.

3. Helpful and kind staff: The comment "The staff are very helpful and kind and want the best for their customers" suggests that the staff at Lee's Nails & Spa are attentive and friendly towards customers, creating a welcoming atmosphere.

4. Easy appointment scheduling: The comment "Appointments are easy to get and fun to have" implies that Lee's Nails & Spa has a streamlined appointment booking process, making it convenient for customers to secure a slot without much hassle.

5. Fair pricing: The comment "They're also fairly priced" indicates that Lee's Nails & Spa offers competitive pricing for their services, providing value for money.

6. Aromatherapy pedicure: The comment "The aroma pedicure with hot stone massage was amazing" suggests that Lee's Nails & Spa offers unique and relaxing treatments like aromatherapy pedicures, enhancing the overall experience for customers.

7. Pleasant and sweet staff: The comment "The ladies there are always sweet and pleasant" signifies that the staff at Lee's Nails & Spa are consistently friendly and create a positive atmosphere that customers appreciate.

Weaknesses:

1. Inconsistent service: The comment "Horrible service" highlights a negative experience a customer had at Lee's Nails & Spa. The incidents mentioned, such as long waiting times, rude behavior, and negligence during services, indicate a lack of consistency in service quality.

2. Rude employees: The comment "Very rudely and filled the tub a quarter of the way with lukewarm water, didn't turn the jets on or anything" suggests that some employees at Lee's Nails & Spa may tend to display impolite behavior, which can negatively impact the customer experience.

3. Lack of professionalism: The comment "Employee left mid-service to go wax another customer's eyebrows" and "Another employee was arguing with another customer" indicates a lack of professionalism among certain staff members, which can create an unpleasant and uncomfortable atmosphere for customers.

4. Overcharging: The comment "I just got clear polish and some small rhinestones. She charged me $100 for my nails" highlights a case where a customer felt overcharged for a simple service. Overcharging can lead to customer dissatisfaction and a negative perception of the salon.

5. Poor quality and damage to nails: The comment "My nails are chipped, crooked, and she got glue underneath almost all my nails" suggests that the quality of the nail service provided by Lee's Nails & Spa may not be consistently satisfactory. Poor craftsmanship and damage to nails can seriously impact customer satisfaction.

6. Lack of transparency in pricing: The comment "She wouldn't tell me the price as I was getting them done" suggests that Lee's Nails & Spa may have a lack of transparency when it comes to pricing. This can lead to customer confusion and dissatisfaction.

In conclusion, Lee's Nails & Spa has various strengths, such as skillful technicians, a clean environment, helpful staff, easy appointment scheduling, fair pricing, and unique treatments. However, there are also weaknesses to address, including inconsistent service, rude employees, lack of professionalism, overcharging, poor quality, and lack of pricing transparency. The salon should focus on addressing these weaknesses to improve the overall customer experience and reputation.

Best TL Reviews

Just had my nails done and Katie did a great job! She gave me exactly what I asked for almost perfectly! Definitely worth the wait! They're also fairly priced.

The place is very clean and classy. The staff are very helpful and kind and want the best for their costumers. Appointments are easy to get and fun to have. I highly recommend a stop for some pretty nails.

Just got my nails done here for the first time today and it was amazing! I’m so happy with the result and would highly recommend this place to anyone ????

Horrible service. My mom and I made an appointment at 1pm. i was sitting waiting to be taken are of for 30 minutes, not even soaking yet, i asked one of the employees if i could soak while i wait for someone to help me. One of them came over very rudely and filled the tub a quarter of the way with luke warm water, didn’t turn the jets on or anything. The employee that was doing my moms pedicure, left mid service to go wax another customers eyebrows. Then another employee was arguing with another customer because they were unhappy and proceeded to tell them is was the customers fault that their nails were messed up. I do not recommend this place to anyone and won’t be coming back. They do not take their time on you and are very rude.

Katie and Quinn were great! The aroma pedicure with hot stone massage was amazing. I'm very pleased with how everything turned out. Thank you! ????

It's always a relaxing experience when I get my nails done and a pedicure. The best nail salon around. The ladies there are always sweet and pleasant It's my favorite place.

My daughter is visiting from Washington DC, and it’s become our thing to go out and get a pedicure and lunch early on in our visit, wether it’s here or in DC. This time I wanted to try some place close to home and Lee‘s is less than a mile up the street. They did a good job and the staff were friendly and even better, we didn’t have to wait for an appointment. I called and within 45 minutes we were sitting having our toes done. I was a little taken aback by the cost. I am used to paying $35-50 for similar services, a pedicure, when we left I had shelled out $200. Will I go back? Probably. I liked the service and the friendly staff, and that makes a lot of difference to me.

I’ve never written reviews before but I’ve never been taken advantage of because I was young and shy and this feels too outrageous not to bring attention to. I 100% don’t recommend coming here to get anything done, I’m a student and went to get some acrylic nails that were simple because I have a special occasion coming up. I just got clear polish and some small rhinestones. She wouldn’t tell me the price as I was getting them done and when she finished she charged me $100 for my nails. Their full sets cost about $50 and I’ve never had to pay anymore than $70 when I had previously gone. When I had gone before I have always gotten more intricate designs so it made sense that they charged me an extra ten or twenty dollars, but I haven’t been in about a year. It completely drained my bank account and my nails are chipped, crooked and she got glue underneath almost all my nails so my nails got glued to my skin. Do. not. go. here.