Quick Facts About Lovely Nails & Spa
Lovely Nails & Spa has several strengths and weaknesses based on the comments provided.
Strengths:
1. Professional and Timely Service: One comment mentioned that the nail technicians at Lovely Nails & Spa were professional and worked in a timely manner. This indicates that the staff is skilled and efficient, ensuring that customers can get their nails done without wasting much time.
2. Meeting Expectations: Another customer commented that the salon always meets their expectations. This suggests that Lovely Nails & Spa has consistently provided satisfactory services to this individual, demonstrating their ability to deliver on customer preferences.
3. Competitive Pricing: A positive comment stated that Lovely Nails & Spa offers a great price of $40 for a spa pedicure. This indicates that the salon is reasonably priced compared to other establishments in the area, making it an attractive option for customers looking for affordable nail and spa services.
4. Comfortable Environment: The mention of massage chairs being great adds to the strengths of Lovely Nails & Spa. A comfortable environment can enhance the overall experience and create a relaxing atmosphere for customers during their visit.
Weaknesses:
1. Rough Technique and Injury: Several comments mentioned cases of the nail technicians being too rough. One customer mentioned that their cuticles bled due to the use of a cuticle cutter. Another comment mentioned a customer having torn skin during a waxing session. These experiences suggest that some employees may not exercise proper care and caution, which can result in discomfort and even injuries for customers.
2. Inconsistent Customer Service: The comments also highlight inconsistencies in customer service. One individual mentioned that the technician doing their toes was unfriendly, while the technician doing their hands was more pleasant. Inconsistent service quality can create an unwanted and uncomfortable experience for customers.
3. Lack of Attention to Detail: Multiple comments raised concerns about the lack of attention to detail by the nail technicians. Instances were mentioned where gloves were not changed between clients, nails were clipped too short causing bleeding, and nail polish was applied messily, leading to polish chips. These incidents suggest a lack of thoroughness and attention to detail, which can negatively impact the quality of the services provided.
4. Unprofessional Behavior: One comment mentioned unprofessional behavior by a technician who appeared to be making fun of a customer in her native language. This behavior can create a hostile and uncomfortable environment for customers, potentially leading to a loss of trust and loyalty.
5. Higher Pricing: One comment noted that Lovely Nails & Spa was more expensive compared to other salons in the area offering the same services. This suggests that the pricing may not be competitive, potentially driving customers away who are seeking more affordable options.
In conclusion, while Lovely Nails & Spa has strengths such as professional and timely service, meeting customer expectations, competitive pricing, and a comfortable environment, they also have weaknesses in terms of rough techniques, inconsistent customer service, lack of attention to detail, unprofessional behavior, and higher pricing. These weaknesses should be addressed to improve the overall customer experience and maintain customer loyalty.
Best TL Reviews
I had a lovely time with my nail tec! They were professional and work on my in a ti.ley manner. Always meets my expectations. I only go here.
They did an amazing job. Even got my ingrown out without me trying to climb out of the chair. They were faster for both the mani and pedi than the place I usually go to is just for a pedi
Just moved to town and had a spa pedicure. Great price $40!
And the massage chairs are great too. They were very nice. I will be coming back regularly. My only complaint is she did make my toes bleed a little by the cuticle cutter.
I showed up about 50 minutes before closing. I'm sure they were ready to go home, so I felt bad, but had to get them done for Vegas. The woman doing my toes was not friendly at all and I could tell she wasn't happy. The one who did my hands was much more pleasant. I told them I was sorry and would be tipping them well. They finished me in 40 minutes, so before closing. I gave them $20.00, almost a 30% tip. I paid extra for the better spa. Two days later, looking at my heels, dry and cracked. Third day, polish chipped.. on my toes and hands! I got shellacing! What?!? My toe nails never chip at my regular place... which was closed. I would not go again...ever.
Just got my lip and brows waxed because I've got family pictures this weekend. The woman tore my skin. I'll have a nice abrasion on my eyelid for my pictures. ????
I'm never going back here again. My pedicure went fine until the lady started my mani. She never changed gloves from the last person then while she was clipping my nails made them so short I started to bleed. Then she grabbed the colors I had and told me that she needed to grab the same colors from the back because they were running low and instead went to put water in them. Then she would very messily put the nail polish on the would take off her glove and use her own nails which had a bunch dirt and stuff in it to scrap out nail polish that got on my skin. The lady was also very unprofessional because everytime she would go in the back I could see her pointing at me talking in her native tongue with some other person laughing almost as if she was making fun of me which made me feel uncomfortable. I seriously don't recommend this place.
This place was nice and clean but more expensive than the most in the area for the same exact service
I just did my mani and pedi and the pedi was ridiculous. This was by far the fastest I've ever had a pedi that I finished first way before the lady who was already started way before me. She was already there when I came and yet I finished first. I paid for the extra stuff they have, $40 for the extra scrub they were offering or something to make heel better. Didn't see her used anything different besides this other lotion where she just used so little of it. She barely scrub my feet. The worst place I've ever experienced. I don't even spend time leaving reviews but I had too. If only I could put zero. Told the guy who did my mani, he is okay, that this is the fastest pedicure ever, and she told the lady and they all spoke to each other in Vietnamese. Never again coming to this place.
Lovely Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
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Wheelchair accessible parking lot
Amenities
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Restroom
Today
Opening Hours
| Thursday | 09:00 AM - 07:00 PM |
|---|---|
| Monday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
How to go there
Location
Places
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