Quick Facts About Gina's Nail Spa
Strengths:
1. Friendly and welcoming staff: Multiple reviewers mentioned the friendly and welcoming staff at Gina's Nail Spa. This is a significant strength as it creates a positive atmosphere for customers and makes them feel comfortable during their visit.
2. Good customer service: Customers appreciated the good customer service provided at Gina's Nail Spa. Reviewers mentioned that the staff was attentive, helpful, and willing to clarify any queries or concerns. This indicates that the salon values its customers and strives to meet their needs.
3. High-quality work: Many customers were satisfied with the quality of the services provided at Gina's Nail Spa. Positive comments were made about the nail technicians' skills, with specific mentions of Lynn's exceptional work. This indicates that the salon employs skilled professionals who can deliver high-quality services.
4. Clean salon: Several reviewers praised the cleanliness of Gina's Nail Spa. A clean and well-maintained salon is essential for customers' comfort and safety, and it can contribute to a positive overall experience.
5. Family-like atmosphere: Some reviewers mentioned that the staff at Gina's Nail Spa made them feel like part of a family. This indicates that the salon fosters a warm and friendly environment, which can enhance customers' experience and loyalty.
Weaknesses:
1. Language barrier: Although most customers appreciate the staff's effort to communicate effectively, one reviewer mentioned that English is a second language for some employees, which could lead to misunderstandings or difficulty in conveying specific requests. This suggests that language barriers may exist in the salon, which could potentially affect the customer experience.
2. Rude behavior from the owner: One customer reported a negative encounter with Gina, co-owner of the salon. Gina's response to the customer's request for hot water was perceived as rude and dismissive. Rude behavior from the owner reflects poorly on the salon and can deter customers from returning or recommending the business.
3. Hygiene and infection control issues: One reviewer stated that they developed a toe infection after visiting Gina's Nail Spa. The customer claimed that the salon does not use liners in their pedicure tubs, which could contribute to the spread of infections. This highlights potential hygiene and infection control issues within the salon, which can harm its reputation and customer trust.
4. Appointment management: One reviewer expressed dissatisfaction with the salon's appointment management. They had a previously scheduled and confirmed appointment but had to wait for 15 minutes before being asked to wait or return in 30 more minutes. This indicates a lack of efficiency and organization in managing appointments, which can result in customer dissatisfaction and inconvenience.
In conclusion, Gina's Nail Spa has several strengths such as its friendly staff, good customer service, high-quality work, clean salon, and family-like atmosphere. However, there are weaknesses related to language barriers, rude behavior from the owner, potential hygiene and infection control issues, and appointment management. These weaknesses should be addressed to enhance the overall customer experience and reputation of the salon.
Best TL Reviews
I definitely love the gals at Gina's (and of course Sean- husband/co-owner). Yes, just like any nail salon with english being second language to some here.. Just be clear with what you are asking or needing. Don't be afraid to ask Sean, Gina, or the younger gal who does nails to clarify. A lot of times they will repeat what they believe you said and are 90% correct. My only complaint and its not their fault - is wearing a mask inside and when its cold, the smell of acrylic with very little air flow - gives me a huge headache. Other than that always a good experience and I love to banter with everyone here.
Won’t be returning here for any services. Gina was rude to my mom because her pedicure water got to cold and she politely asked for more hot water. Gina replied to me with “should I get boiling water from the stove”.
I want to Thank Lynn for doing such a beautiful job on my nails! They are perfect! I will be going back!
I'm revising my review from what I left last time, which I am leaving below. So...3 days after I was at Gina's, while I was on a vacation in Hawaii, I had to go to an urgent care clinic because I got a big toe infection from Gina's salon! I called her after the fact to let her know and she could have cared less. No I'm so sorry that happened, nothing! I asked her if they were going to start using liners and she told me no that they tried that and it didn't make a difference. Well, before I went here I only went to a place with liners and I never had a problem. Her parting comments to me were, "You should go somewhere with liners then." Not even a please come back and try us again, just go somewhere else. Wow! I guess she really doesn't want to stay in business or have happy customers. I had told many people to go there and now I can no longer recommend her nail salon, not only because I got a toe infection, but because she clearly doesn't care. Sad, very sad.
What a great place! Upon arrival I was warmly greeted and asked which services I would like. I was asked to pick some polish and when I was having trouble deciding Lynn brought me some extra choices and I found a perfect color for my toes. (I'd already found the perfect shade for my fingers) I sat in the chair and then Hai started on my manicure while Lynn started my pedicure. Wow! They both did great but Lynn is a miracle worker! She made my toes look great and they feel great as well. I have been looking for a new place and now I found it!
Gina, Sean and Lynn and the rest of the Staff are very friendly. Great service, great work and feels like a family there ☺️
Great service and pretty nails
Literally find anywhere else to go. I made an appointment for 2 pm. Waited 15 minutes for a technician who then asked me to wait or come back in 30 more minutes. That's so unacceptable and just bad business. Specially since I had a previously scheduled and confirmed appointment. Don't waste people's time. Salon was not clean on top of that. I will not be back.
Gina's Nails is the best! Friendly staff and clean salon!
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Gina's Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | Closed |
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Location
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