Nails Spa Clarksville - Nails Trix Spa

1032 Wilma Rudolph Blvd, Clarksville, TN 37040 United States of America

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Quick Facts About Nails Spa Clarksville - Nails Trix Spa

Nails Spa Clarksville - Nails Trix Spa has a number of strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers mentioned that the staff was friendly and polite. They appreciated the fact that the staff offered drinks during their visit, which added to the overall positive experience. One customer specifically mentioned that the microblading service provided by Kim was impressive, and they were satisfied with her work and dedication. This suggests that there are skilled and talented technicians at the spa who can deliver high-quality services.

Additionally, some customers were pleased with their initial nail results. They mentioned that their nails looked good and matched their desired style. Some even praised the technician for doing an "amazing job" and mentioned that they would only be going to this spa in the future. This suggests that the spa has the capability to deliver satisfactory results and meet customer expectations.

However, there are also several weaknesses that were highlighted by customers. The most common complaint was about the durability of the gel polish. Multiple customers mentioned that their gel polish chipped or came off within days or weeks of getting their nails done. This indicates that there may be issues with the application or quality of the gel polish used by the spa.

Another common complaint was regarding poor communication and rushed service. Some customers mentioned that the nail technician did not communicate effectively during the service, leading to unsatisfactory results. One customer even mentioned that the technician seemed to be rushing and did not care about the sloppy and messy design. This suggests that there may be a lack of attention to detail and a lack of communication between the technician and the customer.

There were also complaints about rude and unprofessional behavior from some staff members. One customer mentioned that they were treated in a rude manner when they requested a design change, despite their willingness to pay for the service. Another customer mentioned that they were shuffled around like cattle during their visit, which indicates a lack of personalized and attentive service.

Customers also expressed dissatisfaction with the overall quality of the service. There were complaints about uneven toenail cuts, poorly trimmed cuticles, and the polish not lasting for more than a week. Some customers mentioned that they had to get their nails redone at another place due to the unsatisfactory results from Nails Spa Clarksville - Nails Trix Spa.

One customer specifically mentioned a negative experience with the customer service. They mentioned that they had chipped nails after just one day and wanted them to be redone, but were told that it had been too long. This lack of flexibility and understanding from the spa suggests that their customer service may be lacking.

In conclusion, Nails Spa Clarksville - Nails Trix Spa has some strengths, such as friendly staff and skilled technicians who can deliver satisfactory results. However, there are also weaknesses, including issues with the durability of gel polish, poor communication and rushed service, and in some cases, rude and unprofessional behavior from staff members. These areas need to be addressed in order to improve the overall customer experience at the spa.

Best TL Reviews

Staff was friendly, they offered drinks and were very polite but my nails were horrible. I left satisfied with my nails but my gel polish chipped right away in the first couple days and now in the second week they are worse and I need to get my nails done again so quickly. I’ve never had this issue with any other place before.

I was really pleased with nails Thursday when I got them done until yesterday i noticed the index fingers paint bulging to today Saturday paint is coming off and gel is wet underneath. I have always had a base coat applied to my gel before they started with actual color but they didn’t do this here. Tried calling multiple times but no one answered. I hope they can fix this

Received Microbladding service By Kim!!! I am impressed with her work, service, and dedicated time she provided. She didn’t make me feel rush at all!!! Exactly what is needed for this kinds of service!! Thank you Kim 5++

I went here after having a horrible experience at elite nails in the same mall and they took off the nails that looked horrible and redid them for me. They did a AMAZING job. Matched the photo I brought perfectly and it was a specific nail style that's hard to do. I can't say enough good about them. I didn't get the mans name but he was working station #9 and he did fantastic. Only place I'll be going from now on!!!

The nail tech was nice enough I suppose.. I showed him a picture of what I wanted but he didn’t really communicate with me to make sure I was liking what he was doing . He seemed to be rushing and didn’t really care that the design was sloppy and messy . He left polish all over my nails and hand. I was pressed for time and very pregnant so I didn’t have the time to complain and ask for it to be fixed. Simply paid my bill and left extremely upset and irritated .. I will never come back . 0/10

I had been coming to this location frequently, every two weeks with one or both of my daughters. We all would get acrylic fills or if needed, full sets. Easily our tab was either just under or over $200. Recently my daughters and I stopped in for our nails, got them all done and went our way. By the following day, I had decided that I really liked my daughter's nail design so I headed back in to get my design changed. MIND YOU, I HAD FULL INTENTION ON PAYING..I by no means wanted a free service. I was told that my nails looked fine (with eyes rolling and dirty looks).. She did not want to honor my request. I made it clear that I wasn't wanting it done for free, that I would pay, I just wanted the design changed. I was still treated in a rude manner. As I was leaving I could see her rolling her eyes. Call it a language barrier if you want, rude is rude.

A complete waste of time and money. Terrible service and nails were done sloppy. Uneven toenail cuts, cuticles not trimmed properly, no communication during service, no drink offered, shuffled around like cattle, etc. Polish didn't last a week. Got redone one week later, at another place while out of town and was treated like a real person with a specialist who cared and did great work. The amount of gunk they cut from my cuticles one week later, confirmed even more that Nail Trix didn't do the job I paid them to do. I wouldn't waste my time or money going there. Just put a blindfold on and do your own nails. Saves u money and looks as good. That's sarcasm, kinda.

Went to have a gel mani/pedi one day before my trip out of country. Woke the next day to chipped nails and no time to have it corrected. Made a video for proof the very same day and came to the shop as soon as my plane landed to inform them that the nails chipped after one day. I was told it had been too long…my point being, I was out of the country and could not come back. I understand their policy but I never got what I paid them for and only wanted the nails redone. Ace’s customer service lacks! It’s not always black or white.