Nails By Mimi

+1 704-933-8013

611 S Cannon Blvd, Kannapolis, NC 28083 United States of America

Open Today:

Quick Facts About Nails By Mimi

Nails By Mimi has received a range of feedback from customers, which can help assess its strengths and weaknesses. In order to provide a comprehensive analysis, we will examine the different aspects of the salon based on the comments.

One of the strengths mentioned by a customer is the efficiency and speed of the service provided by Mimi. They appreciate that their nails were done quickly and efficiently without compromising on quality. This indicates that Nails By Mimi values the customers' time and strives to complete the service in a timely manner.

The variety of polish options available at Nails By Mimi is also mentioned as a strength. Having a wide selection of colors and finishes allows customers to find their desired style and personalize their manicure or pedicure. This shows that the salon is attentive to customer preferences and aims to cater to different tastes.

Additionally, the willingness of the female tech to redo a gel polish that was done poorly is another strength. This demonstrates that Nails By Mimi is committed to customer satisfaction and is willing to rectify any mistakes or issues that may arise. It shows that they are responsive to customer feedback and take the necessary steps to make things right.

However, there are several weaknesses that have been highlighted by customers as well. One recurring complaint is the poor quality of the acrylic nail application. Customers have mentioned that their nails were done sloppily, with the polish being thick and uneven. This indicates a lack of attention to detail and skill in the application process. Nails By Mimi needs to ensure consistency in the quality of their services to avoid disappointing customers.

Another weakness is the lack of professionalism exhibited by the male nail tech. Customers have reported that he had an attitude when confronted about the poor quality of his work. He also charged a customer to replace nails that fell off shortly after the initial service, despite it being the tech's responsibility to ensure proper application and longevity. This lack of accountability and professionalism can contribute to a negative customer experience and a loss of trust in the salon.

Furthermore, there have been complaints about the owner, Mimi, as well. Customers have described her as rude, unprofessional, and dismissive of their concerns. Some customers have felt that their requests were not taken seriously or that Mimi did not provide satisfactory service. This indicates a lack of customer service skills and a failure to meet customer expectations.

Another common complaint is the inconsistency in the quality of services provided. Some customers have had positive experiences with Mimi and the salon, while others have had negative experiences. This suggests a lack of consistency in the skill and professionalism of the staff, leading to a mixed reputation for the salon.

In conclusion, Nails By Mimi has both strengths and weaknesses based on customer feedback. Some of its strengths include efficiency, a wide selection of polish options, and a willingness to address and rectify issues. However, the weaknesses include poor quality acrylic nail application, unprofessional behavior from staff members, and inconsistent service quality. It is important for Nails By Mimi to address these weaknesses in order to improve customer satisfaction and establish a more positive reputation.

Best TL Reviews

I have been her twice and had service done by the woman who runs this business. The third has made me want to take my dollars elsewhere. I came in for sculptured nails today 21/11/2022 A Caucasian woman walked in an half hour after me a was able to be serviced before me. The owner stated she had an appointment. When I tried to make an appointment months ago I was there were no appointments, first come first served. So I Left!My husband called to make me an appointment and we were told there are NO APPOINTMENTS! The only reason she pushed me off, the owner explained because the Caucasian woman was a regular. I see this goes on a lot down here especially in this area. I am a paying customer and that’s all that should matter. I guess I will travel down to Charlotte from now on.

This has to be the worst acrylic nail job I've ever witnessed. My daughter & niece both had their full sets put on very sloppily by the male tech. I'm not sure he thought he could give them half professional service because they are young teenagers but this was INCREDIBLY disappointing. My niece's polish was so sloppy & thick that it looked like she did it herself. He even had an attitude when we said something & the female tech said she would redo it. I give them points for making good on redoing the gel polish for her & making it right but 4 of her nails popped off just 5 days later - this is not her first time having acrylic nails,

so we cant say she doesnt know how to care for them . My daughter had a nail pop off at the 7 day mark. This is ridiculous & a complete waste of money. Never again.

Mimi is wonderful I got abs get a fullest feet and eye browns done u won't go anywhere else. Thanks mimi love kim

This is the absolute worst nail salon I’ve ever been too! I got a full set done by the male nail tech, his work was very sloppy. Three days later three of my nails on the right hand fell completely off.. I went to get them replaced and he started yelling at me about being careful and charged me to have them replaced. Now two nails on the left and and one on the right has fallen again.. and it hasn’t been two weeks.. I have been getting my nails done since I was 16 I am now 48 so I know how to take care of my nails… I sit at a desk for a living so what more can I do to be “careful “ I was better off with press on nails!!! On a better note, my eyelashes are very nice.. just don’t get your nails done.

I LOVE MIMI!!! She is the best at doing my nails. She is also very quick and efficient, but that doesn't take away from the quality of her work or the beauty of the finished product. Shop is clean and orderly and they have TONS of polish options. She is very sweet and likes to get to know her clients. Nails by Mimi is the only place I will go for my nails.

I’m new to the area, recently moved from Charlotte. I never been so annoyed while getting my feet and eyebrows done. Mimi is rude. I’ve told her several times to fix my brows and feet and she was unprofessional. If your looking for great service , and actually work hard for your money and want a good service , this place isn’t it! No scrubbing , barely trimming of my feet nails, the polish was poorly done. My brows don’t even look waxed. Horrible. I will drive back to Charlotte it’s worth the money and customer service..

I have been here a few times....to try and give the place a chance because I'm done of duke and these r dukes people. To thin uneven nails and rushing. The rushing I did not like at all.... And not very friendly. I almost felt like I was a problem because what I wanted. I wasn't difficult at all. I like the medium to long length with some art and bling and I just felt it was something they didn't want to do. They even tryed talking me out of the nail length. Which I don't agree with.... You would have to base your opinion yourself when u go. Some people love Mimi and love this place and others don't have that kind experience when they go. I personally think the people that love this place and Mimi r regular and all the time clients...

We are new to the area, and my husband & I both went together for his & her pedis..

My husbands feet are not the prettiest, but they gave him excellent service!

We were very satisfied! ⭐️⭐️⭐️⭐️⭐️