Quick Facts About Rania's Salon and Spa
Rania's Salon and Spa has received a mix of positive and negative comments. It is important to consider both the strengths and weaknesses of the business based on these comments.
Strengths:
1. Professionalism and talent: Several comments highlight Rania and her team as being highly professional and talented in their work. Customers appreciate the expertise and skill exhibited by the staff. This is seen as a major strength of the salon, especially in comparison to other salons that customers have tried and found disappointing.
2. Longevity: One customer mentions that they have been going to Rania's hair salon for over 18 years. This indicates that the business has built a loyal customer base and has been able to maintain its reputation over a long period of time.
3. Customer satisfaction: Many comments express satisfaction with the services provided by Rania's Salon and Spa. Customers mention feeling beautiful, happy, and confident after getting their hair and makeup done. This positive feedback suggests that the salon is effective in delivering the desired results to its clients.
Weaknesses:
1. Pricing and overcharging: One customer highlights a negative experience related to overcharging. This suggests that there may be inconsistencies or lack of transparency in the salon's pricing structure. The customer also mentions that they felt overcharged on more than one occasion, indicating that this may be a recurring issue.
2. Double booking and unprofessionalism: Another negative comment points out a disappointing experience where the salon double-booked a makeup and hair artist for a wedding. This resulted in a delay and stress for the bride and bridesmaid. In addition, the staff's response to the situation was considered unprofessional. The lack of organization and accountability displayed in this incident can be seen as a weakness of the salon.
3. Lack of tracking payments: In the same negative comment about the wedding experience, the salon was criticized for not keeping track of deposits. This suggests a potential flaw in their administration and payment processes.
Based on these comments, it is clear that Rania's Salon and Spa has strengths in terms of the professional and talented staff, customer satisfaction, and long-standing reputation. However, there are weaknesses related to pricing inconsistencies, double booking, and administrative inefficiencies. Addressing these weaknesses could help improve the overall customer experience and reputation of the salon.
Best TL Reviews
Rania and her team are the most Professional and talented in the business for hair, makeup and a full makeover. I have been going to Rania's hair Salon for over 18 years and I'm confident that you will and cannot find anyone better not even in LA, NY or Miami, I travel a lot and I'm telling you. I know that everyone I know and that have gone to Rania's always had nothing but amazing things to say about her work and professionalism. I have seen in my life time a million beautiful brides walk out of that salon in Rocky River Ohio, trust me when I'm in town that's where you will find me getting my hair and makeup done by the best of the best in the business. You will not be disappointed! I promise!
Rania and her team are the most Professional and talented in the business! I want to so many Salons and was always disappointed,but when I came to Rania Hair Salon I was over the moon. She advised me on what she thinks would look right on me and I went along with it and it was absolutely beautiful! Thank you so much Rania ❤️
I’ve gone here twice and both times they over charged me. The second time I thought I would be smarter and ask for a quote over the phone. Please tell me how they full on DOUBLED my quote. When I confronted them, they just make up excuses. If you weren’t fraudulent then advertise your prices rather then solely make them based off how the person presents themselves. Unprofessional.
Look no further! You have found the BEST salon ever! Rania is amazing, talented and just and expert at what she does! Her team and Salon are warm and welcoming, I love all the services they offer. And I love knowing I’m in the best hands! Highly recommend Rania’s Hair Salon in Westlake!
DON'T GO THERE!! Went there for my sister's wedding, both the bride and I had the worst experience in our life. The girl who was supposed to do our makeup and hair never showed up. She was working on another bride somewhere else because she double booked herself. We had to wait for 4 hours for the other girls in the salon to finish their own work and start with us. The salon is a total chaos, we were late and stressed out, yet we were given a lecture on how we should understand that this always happen and it's not their fault they double booked two brides with the same girl on the same day!! To make things worst they even asked us to show a proof that we paid the deposit because obviously they don't keep track of deposits as well!!!
I have been going to Riana for over 16 years. She has not only done my hair, but all the women in my family. Riana has always taken her time and done an amazing job. You can really tell that she loves what she does. Would highly recommend going to her for all of your beauty needs!!
Rania has been doing my hair and makeup forever! Her and her Glam Team go above and beyond for their clients! you can’t go wrong when booking with them!
I was a bridesmaid in my friends wedding and I am so happy this is who she chose to use for her makeup services. I have never felt more beautiful in my life. Joyce did my makeup and she was funny, kind and did an absolute stellar job. Will absolutely be using them again in the future ❤
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Rania's Salon and Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 02:00 AM - 03:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 03:00 PM |
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Location
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