Rumors Hair & Nail Salon

+1 810-742-4398

G4255 Saginaw St, Burton, MI 48529 United States of America

Open Today: -

Quick Facts About Rumors Hair & Nail Salon

Rumors Hair & Nail Salon has received a mix of positive and negative comments, which provide insights into the strengths and weaknesses of the salon. By analyzing these comments, we can gain a better understanding of what the salon does well and where it might need improvement.

Strengths: 1. Inviting atmosphere: Multiple customers mentioned the salon having a welcoming and inviting atmosphere. This suggests that the salon has successfully created a comfortable environment for its customers.

2. Skilled and friendly staff: Many customers praised the skill and professionalism of the salon's staff. They mentioned individuals by name who provided excellent service, such as Helena and Amber. This indicates that the salon has knowledgeable and friendly employees who are talented at their respective jobs.

3. Trustworthy and knowledgeable: Several customers expressed trust in the staff's abilities and commended them for knowing what they are doing. This suggests that the salon staff is experienced and capable, making customers feel confident in their skills.

4. Positive customer experiences: Several customers expressed their satisfaction with the services they received. They were happy with the quality of their hair and nail treatments and were pleased with the results. This indicates that the salon is capable of providing high-quality services that meet or exceed customer expectations.

5. Long-term customer relationships: One customer mentioned having the same nail technician for over 20 years. This indicates that the salon has built long-term relationships and has a loyal customer base. It suggests that the salon is able to provide consistent, satisfactory services to keep customers returning year after year.

Weaknesses: 1. Unprofessional behavior: One customer expressed frustration with the lack of communication and professionalism from their hairstylist, Stephany. They experienced a delay in receiving the necessary information and an overall lack of reliability. This suggests that there may be instances of unprofessional behavior within the salon, which can negatively impact the customer experience.

2. Inconsistent experience: Another customer mentioned that the person who cut their hair did not meet their expectations. They felt that their requests were not listened to and that their hair was ruined. This inconsistency in service quality may indicate a lack of quality control or training within the salon, leading to inconsistent customer experiences.

3. Lack of customer satisfaction: The customer who had their hair cut poorly expressed great dissatisfaction with their experience. They felt the stylist did not listen to their requests and disregarded their input, resulting in a hairstyle they were unhappy with. This suggests a potential issue with communication and the ability of the stylists to meet customer expectations.

In summary, Rumors Hair & Nail Salon has several strengths, including an inviting atmosphere, skilled staff, customer trust, positive experiences, and long-term customer relationships. However, the salon also has weaknesses, such as instances of unprofessional behavior, inconsistent experiences, and a lack of customer satisfaction in some cases. Addressing these weaknesses by focusing on communication, training, and quality control can help the salon improve its overall customer experience and satisfaction.

Best TL Reviews

Absolutely love this place.

A very inviting atmosphere.

Helena does my hair and Amber my nails.

Everyone is super friendly and I trust them to know what they are doing and don't feel the need to micro manage what I want. Love the decor and seating as well.

Update to my original review:

My hair was sad when I came to Helena. She made sure to do treatments to restore it before coloring. She also did this to limit how much she cut off. Very impressed with her and will trust no one else with my hair.

Ladies were very friendly. Skilled. My girlfriend got french tips. Lynette copied a photo from Virginia. Now we are ready for our wedding.

Lynette is an excellent nail tech at Rumors. Very professional and skilled. She has been my nail tech for 20+ years ????

Great place and super friendly people. Amanda did a wonderful job on my nails. They were exactly how I wanted them! I can't wait to go back!

Stephany was suppose to do my hair and did not text me the information and address until the time of my appointment so then we had to reschedule. I used my gas money to drive to the appointment and then she said she is at work and asked me if I was still available after waiting in the salon for 30 mins to an hour. This is the most unprofessional business I been to in a while. How can you trust someone who does not keep their word. Don’t waste your time.

Very pleased with my nails. Great service and quality work!! Definitely be back soon.

The place is nice, the people are nice however the person who cut my hair ruined it completely and I sat in front of the mirror and cried for an entire hour. She had a picture to go by and I showed her several times. I kept asking about stuff but she just kept cutting and cutting. My husband had to help me take clippers to it. We even talked about anxiety and because I'm not afraid of bridges she said I don't have it..... I am on disability for mental and physical illnesses. Lol. Like I cannot stress how important it is to listen to what the customer wants and not just do whatever you want. I called today and asked if anyone was experienced in cutting shorter hair... aka pixie cut.... they assured me this lady was the best. I literally would rather die before I walk out in public like this. I paid and gave tip just to get the heck out of there. She just wanted to keep cutting. I'm pretty sure her name was Edward Scissor Hands.

Absolutely love this place.

A very inviting atmosphere.

Helena does my hair and Amber my nails.

Everyone is super friendly and I trust them to know what they are doing and don't feel the need to micro manage what I want. Love the decor and seating as well.

Update to my original review: